CCH® SureTax®

100% better. Avalara is a self-starter kit where businesses are forced to create and develop their own bundles and product types. The support that you get from the AvaTax is not as user-friendly. SureTax is full of seasoned experts and full of industry leaders. Law firms that I have worked with in the past, as well as other CPAs, only recommend SureTax.

I have not used or evaluated any other companies so I cannot compare.

CCH SureTax is the only sales tax management system I have used. I participated in a few demos of newer systems but they were not trusted by the business.

I currently use or have used the products above or versions of them - I use Rev.io the billing platform, not the PSA, I no longer use Sage 100, we are currently using Sage 300, more on the server version than the cloud version - but we have it configured to talk to both.
So CCH® SureTax® is just another tool in the toolbelt as it stacks up against the rest. Everything has its place and time. Sage300 handles the bulk of the accounting, Rev.io does the billing, CCH® SureTax® handles the tax. That's the simplest way to explain it. I don't have to spell out how much complexity goes behind those statements. If you're an accountant, you know.

I choose by recommendations of the company that handles our taxes

Don't have any other product to compare SureTax to.

We selected CCH® SureTax® because it integrates with the ERP software that we use, we have not evaluated similar products.

We thought CCH® SureTax® was better suited to our situation, but Avalara was also robust.

In my opinion, both of those products are superior to Sure Tax and offer a far more robust system offering. That includes seeing tax rules and rates, running many different reports, and custom extract reporting.

We used Avalara from 2007 through 2012. We had continual connection issues with their system going down at least once a month. When your sales tax system goes down, everything within your ERP that uses sales tax also goes down. We are constantly entering quotes, orders, purchasing, and invoicing, all of which touch sales tax. When Avalara would go down, our business flow halted. We also had many issues with their sales tax rates being wrong. We had 12 rate overrides in their system that we had to manually keep up because their system could not drill down enough to determine the correct rate for a few of our customers. We sell to education the most, and some of the school campuses have various tax rates within. Avalara's system could not calculate it correctly. We sampled CCH back in 2012, and my test to them during our demo was to enter a sales document using an address that was one of our overrides for Avalara to see how their system did. Every address they calculated correctly. That was enough for us to say yes. Avalara has even contacted me recently to try to get our business back. I gave them the same test, and their rate was STILL wrong!

I think Avalara is who we will eventually move to. We originally selected CCH® SureTax® based on the price and this is where it got us.

n/a

Avalara had steep price increases when we used 10+ years ago, which drove us to move to a legacy product, Exactor, all integrated with QuickBooks. We evaluated Sovos and SureTax when implementing NetSuite and found SureTax to be the most cost effective.

regret using other, if it was not for the amount of time an resources invested i would switch

Not Selected any other

I have not used any other products

Unfamiliar with other products

Price and feature list made the decision unlivable easy.

We researched them and had a few conversations because other areas of our company are using software from Avalara and we hoped to bundle but we couldn't meet their data deadlines at all so we had to keep looking around. There's really not much more I can say about it as that was a show-stopper from our side.

We decided on SureTax because of some prior relationships our CEO had. The technical implementation team had a much better impression of the advice and explanations and guidance we received from Avalara

As I've said a number of times, prior to discovering CCH® SureTax, I had not been aware of any company that provided the ability to accurately calculate and utilize API connectivity to allow for an almost entirely hands-off automated billing and payment of telecommunications taxes. Since I moved away from a standalone tax calculation platform with manual entry I haven't bothered to look anywhere else. For businesses other than telecom I'm sure there are many more solutions that are comparable, but tell communications taxes are just plain weird and there aren't enough telecoms out there to justify a large market for software to support those unique taxes and regulatory fees. With the recent boom over the last few years in rural internet, the number of small Telecom providers has grown significantly so I'm sure there are other solutions available now but if so I can't imagine that they could do it any better or at a significantly lower price.

N/A

We start from Avalara by uploading data in specific format to Avalara and then downloading the tax result from Avalara. This is without application integration. Later we have more products and we need everything to be taxed in time and automatically. We found SureTax and tried out and worked. After that we never need to prepare the data, downloand/upload and format the data manually month. It's working great!

Avalara is a big name but fall short of expectation their software, got the attitude that they don't care and would not see through the implementation stage. They are not good for new comers.

Avalara was not suitable for our ERP and was not recommended by our VAR.