CDK Drive

CDK Drive

Score 7.8 out of 10
CDK Drive

Overview

What is CDK Drive?

CDK Drive is a dealer management system (DMS) supporting multi-site auto dealers with task management and operational automation wtih analytics, from CDK Global (formerly ADP Dealer Services).
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Recent Reviews

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Reviewer Pros & Cons

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Product Details

What is CDK Drive?

CDK Drive is a dealer management system (DMS) tailored to multiple dealership locations, designed to give users the insights and tools to manage a business efficiently and profitably.

The solution helps users:
  • Manage in Real-Time: Get notified of profit leaks and potential issues while they’re happening – and do something about it.
  • Boost Efficiency: Streamline operations and save time with automated workflows and advanced communication tools.
  • Make Smarter Business Decisions: With a single view into the business and data at the user's fingertips, CDK Drive helps track opportunities.

CDK Drive Competitors

CDK Drive Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (12)

Attribute Ratings

Reviews

(1-3 of 3)
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Sherry Wood | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It helps us keep track of vehicles in transit, the managers meet and review every deal that hasn’t yet been funded and what’s holding it up. It also helps with getting people in to service their vehicles. Advisors also use a streamlined process of selling additional work and can easily create ROs and schedule service appointments.
  • It helps us sell more in service.
  • It helps keep track of vehicles coming in.
  • It helps to remind customers who declined a service before.
  • It'd be nice if it weren't so expensive.
  • Automatic reports emailed to service managers.
  • Auto reporting emailed to designated managers.
We use CDK Drive and it replaced Autosoft. It was an incredibly long and hard experience to get everything integrated and our Ford store was still having trouble until just last week. This was 6-7 months of every other company pointing the finger at every other company. It took a long a painful time to get it fully integrated.
  • That is work seamlessly with our other software.
  • That it integrate well with our CRM.
  • That it keeps track of Stock#'s.
  • It will have a positive ROI in about 6 months.
  • It wasn't a smooth transition from another DMS.
  • It could be less expensive.
CDK Drive is way better, but from my experience, the integration process was very long and very painful and we feel CDK Drive could've made that less painful and less lengthy. Once it is working the way it should, I am sure that we will love it. Right now though, every time something else goes wrong, it builds on the frustration of the other 50 things that went wrong prior.
Score 8 out of 10
Vetted Review
Verified User
Currently, I use it to support marketing goals. If may need to find customers due respond to reviews or help with public reputation. I also use customer lists from CDK Drive (export) to then upload for marketing emails. CDK Drive allows us to pull customers who had certain opcodes. For example, yellow/red tire opcodes for a tire rebate marketing email. Prior to marketing initiatives, I used CDK Drive every day as an appt coordinator. Set up appts, made preorders, opened tickets to order parts, and then took payments and checked out customers.
  • CDK Drive is great at integrating with other software programs or finding a solution to connect/gather information.
  • CDK Drive allows you to pull all kinds of information, lists for use outside of CDK (like pulling customer lists for marketing emails).
  • CDK Drive continually updates its systems and processes to keep up with modern technology (for example, implementing iPads/digital processes even for technicians).
  • Sometimes searching for customers is hard because it seems to just pull so many options (ex: even if a portion in a name matched).
CDK Drive is great at connecting all the team members in service/parts. We used to have a foreman who had to dispatch work to each technician, which is now done through CDK Drive. Technicians can get help with part requirements/needs through CDK. Before, each technician had to go back to the parts department and wait. CDK Drive is good at offering an option to record and send a video of what was found on a service diagnosis, this helps with transparency and trust.
  • Creating repair orders for customer service repairs.
  • Connecting service advisors, parts department, and auto technicians using one system.
  • Keeping records of all transactions, both past and current estimates.
  • Positive, in that CDK Drive is helping us accomplish objectives that our auto group is presenting for our dealerships to improve/work on as a service dept.
  • Positive in that it keeps up with modern technology and customer expectations in these times with new offerings in communication, recordings, etc.
  • Positive in that it has a response to each requirement that the auto manufacturer comes to us with. OEM starts requiring a new process/offer, and CDK has a way for us to fulfill that.
Score 6 out of 10
Vetted Review
Verified User
We use CDK as our primary Dealer Management System, throughout the entire organization. It replaced Reynolds & Reynolds, which performed many of the same functions but at a much higher cost and on an older style infrastructure. Every department uses it at all locations, and some have found the transition easier than others, but the cost savings definitely justify the switch and temporary loss of efficiency and productivity.
  • Cloud-based, uses far less resources to run on each individual computer, minimizing the costs of upgrading hardware for every employee.
  • The fact that it is able to be used remotely adds a great deal of functionality, as there are times when usage outside of normal business hours is needed in my position.
  • Possibly because of the web-based nature, there are times when it can be slightly slow and laggy.
  • Some functions are less intuitive to use than Reynolds and Reynolds but that is more of a personal preference.
The only situation within the automotive field in which I would not recommend using this product is if your employees are already comfortable with another, similarly priced DMS, such as DealerTrack or AutoMate. In that type of situation, the positive impact of the DMS would likely be outweighed by the cost and effort of retraining an entire staff to use it.
  • It has had an enormous impact on lowering our fixed expenses, as everything is less expensive, down to the paper that is used.
  • Data processing costs are down as well due to the fact that multiple facets of the program combine needed processes into one.
CDK presents a much stronger, full integration of needed services than I found with AutoMate in particular, slightly better than Dealertrack, without the enormous additional cost incurred by using ERA-IGNITE. I have used nearly every DMS on the market and while I am still most comfortable with Reynolds, the thousands of dollars per month extra simply can no longer be justified for a product that lags behind in areas like reporting and cashiering functionality.
Great job by everyone from the initial sales staff to the implementation team to the support staff. Always ready, willing and able to help out with any questions or issues that arise, even those from people who are simply not computer savvy and have had a hard time transitioning to a new product for everyday use.
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