CDW Reviews

9 Ratings
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Score 7.6 out of 100

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Reviews (1-5 of 5)

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February 18, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Product selection
  • Inventory
  • Customer communication
  • Individual attention
I have worked with CDW for over 15 years and have been very happy with the production selection and inventory but wished the representatives were more quick with quotes. They seem to have a very high turn around with staff during the past 6-7 years.
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April 10, 2018
Ron Zermeno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Works well to understand business and needs of ongoing IT environment
  • Offers vendor agnostic solutions that could be implemented with any off the shelf hardware
  • Acts a mediary with vendors, to resolve any issues or problems
  • Scheduling CDW resources can be somewhat tricky
  • Project Management, some projects can exceed the initial hours as listed in SOW
  • Cost, their prices are not always the lowest, and than dealing with a vendor directly
CDW is a good solutions provider that has many offerings a client can choose from. CDW is well suited for solutions that require research and design, and providing the on-site implementation for the client. Hardware and software are also offered from CDW, but costlier, than if dealing with the hardware/software vendor directly.
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September 07, 2018
Jackie Ramos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Great prices for a non-profit
  • They know how to work with you and your budget
  • They work with the them major brands and provide good support on pretty much everything
  • Not sure. Our company has worked with them for many years.
Our company has always received excellent service with our orders. With great prices and support. We have always recommend them to our end users. Because it's a company that can be trusted. Does not matter if you are big or just starting up.
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March 16, 2019
Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • Pricing.
  • The breadth of offerings.
  • Fast shipping.
  • High staff turnover.
  • Small organizations are treated as second-class citizens.
  • Seems to have an agenda based on what their vendors are offering them for incentives.
CDW is well suited for large purchases, especially over $50k. Due to their size, they have leverage with the vendors and very often can beat prices. By far they offer the widest range of products of anyone, which is especially helpful if you are looking to work with a single vendor but want to consider, say, all the network switch manufacturers.

CDW is especially weak for smaller customers. Account managers that have smaller customers have a larger number of customers assigned, so the small customers do not get the attention given to larger customers.
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June 07, 2018
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Technical sales
  • Managed services
  • Warehousing
  • Customer service
  • Going above and beyond for customers
  • Communication
If a customer does not require constant onsite presence then CDW would be great. Some companies need more attention than others and if more is needed then I wouldn't select CDW as my first choice.
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CDW Scorecard Summary

What is CDW?

CDW is a large, global value-added reseller and service provider, providing technology and services to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. CDW is a public, Fortune 500 company.

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