Skip to main content
TrustRadius

Overview

What is CDW?

CDW is a large, global value-added reseller and service provider, providing technology and services to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. CDW is a public, Fortune 500 company.

Read more
Recent Reviews

TrustRadius Insights

Vendor-Agnostic Solutions: Several users have praised the product for offering vendor-agnostic solutions that can be implemented with any …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Product Demos

demo cdw mon eng

YouTube

demo cdw load eng

YouTube

demo cdw load eng

YouTube

demo cdw load rus

YouTube

demo cdw mon eng

YouTube

TechStyle Fashion Group ServiceNow Demo by CDW

YouTube
Return to navigation

Service Offering Details

What is CDW?

CDW is a large, global value-added reseller and service provider, providing technology and services to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. CDW is a public, Fortune 500 company.

CDW Availability

Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(17)

Attribute Ratings

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
March 25, 2024

CDW

Score 10 out of 10
Vetted Review
Verified User
  • Quick responses
  • Product selection
  • Shipping items ordered.
  • Easier return policy
  • Easier invoicing
I have had to quickly order items, and our support team is quick to respond and get the information we need. They are quick to make sure we have exactly what we need. The items are always arriving at a sufficient time as well.
Score 3 out of 10
Vetted Review
Verified User
  • Large selection of products and services
  • Competitive Pricing
  • Hires friendly, personable account managers
  • Notification when an account rep is pulled off (for any reason)
  • Taking better care of account reps
CDW is a good place to go for a large selection of competitively-priced goods to purchase directly from their web store, but customer service is still lacking, even after all these years; look at various review sites online. Management appears to still be out of touch, or possibly as high as the executive level?

If CDW doesn't value our business (and we're an SMB, so not a big juicy account that they're sure to court but we do conduct tens of thousands of $ per year range), there are several alternatives. I need to be convinced otherwise as most account reps themselves are great, but that's the end of the line on customer service for u.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Support
  • Documentation
  • Features
  • Price
It depends a lot on what you really need, but if you are looking for some kind of consultancy or to have nice planning before starting doing changes in your environment, it definitely worth trying their solution and at least talking to them to understand better if it is helpful or not to you.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Website is very convenient and easily navigated.
  • Quotes are always competitive.
  • The range of products and services that they provide is outstanding.
  • Response time in emailed requests for quotes could be more prompt.
  • Communication could be improved by responding to email requests just to let your customers know that you received it and are working on it.
CDW has always been competitive in their quotes for product procurement. I think that the one area they could improve the most on is the "value-added" part of being a reseller. The one thing that their competitors excel at over CDW is when it comes to responsiveness and communication. Sometimes they are on-point, while other times you have to resend your request or forward it just to get an initial response.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Product selection
  • Inventory
  • Customer communication
  • Individual attention
I have worked with CDW for over 15 years and have been very happy with the production selection and inventory but wished the representatives were more quick with quotes. They seem to have a very high turn around with staff during the past 6-7 years.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Pricing.
  • The breadth of offerings.
  • Fast shipping.
  • High staff turnover.
  • Small organizations are treated as second-class citizens.
  • Seems to have an agenda based on what their vendors are offering them for incentives.
CDW is well suited for large purchases, especially over $50k. Due to their size, they have leverage with the vendors and very often can beat prices. By far they offer the widest range of products of anyone, which is especially helpful if you are looking to work with a single vendor but want to consider, say, all the network switch manufacturers.

CDW is especially weak for smaller customers. Account managers that have smaller customers have a larger number of customers assigned, so the small customers do not get the attention given to larger customers.
September 07, 2018

CDW Technology at its best.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Great prices for a non-profit
  • They know how to work with you and your budget
  • They work with the them major brands and provide good support on pretty much everything
  • Not sure. Our company has worked with them for many years.
Our company has always received excellent service with our orders. With great prices and support. We have always recommend them to our end users. Because it's a company that can be trusted. Does not matter if you are big or just starting up.
June 07, 2018

CDW Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Technical sales
  • Managed services
  • Warehousing
  • Customer service
  • Going above and beyond for customers
  • Communication
If a customer does not require constant onsite presence then CDW would be great. Some companies need more attention than others and if more is needed then I wouldn't select CDW as my first choice.
Ron Zermeno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Works well to understand business and needs of ongoing IT environment
  • Offers vendor agnostic solutions that could be implemented with any off the shelf hardware
  • Acts a mediary with vendors, to resolve any issues or problems
  • Scheduling CDW resources can be somewhat tricky
  • Project Management, some projects can exceed the initial hours as listed in SOW
  • Cost, their prices are not always the lowest, and than dealing with a vendor directly
CDW is a good solutions provider that has many offerings a client can choose from. CDW is well suited for solutions that require research and design, and providing the on-site implementation for the client. Hardware and software are also offered from CDW, but costlier, than if dealing with the hardware/software vendor directly.
Return to navigation