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Celonis

Celonis

Overview

What is Celonis?

Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify…

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Recent Reviews

Celonis Review

9 out of 10
January 25, 2024
Incentivized
We use it for a number of process reports and insights. We are in the process of creating numerous dashboards to extract KPIs in real-time …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 10 features
  • Data Connection (13)
    8.0
    80%
  • Process Discovery (13)
    7.8
    78%
  • Performance Metrics (13)
    7.3
    73%
  • Process Variants (13)
    6.9
    69%

Reviewer Pros & Cons

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Features

Process Mining

Process mining tools assist companies in combining data science and process management.

7.3
Avg 7.3
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Product Details

What is Celonis?

What is Celonis?

Celonis reveals and fixes inefficiencies businesses can't see. Powered by its process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany, and New York City, USA with more than 20 offices worldwide.

Product Description

The Celonis Execution Management System provides a 360-degree view of all businesses processes, weaves all data insights together, and pushes actions back out into relevant systems. The Celonis EMS platform and execution applications help businesses maximize execution capacity across the enterprise, in places like Customer Operations, Finance & Administration, Supply & Distribution, and Products & Services.

In addition to a complete, real-time view of processes, the EMS lets companies connect to any underlying business system; leverage a complete set of process improvement tools, including process mining automation; benchmark against industry standards, and best-practice implementations; and identify execution gaps and inefficiencies to maximize capacity to achieve breakthrough outcomes.

Celonis Features

  • Supported: Process Analytics
  • Supported: Action Engine
  • Supported: Transformation Center
  • Supported: Machine Learning
  • Supported: Business Views
  • Supported: Process Repository
  • Supported: Execution Apps: Accounts Receivable, Accounts Payable, Opportunity Mngmt, Order Mngmt, Procurement, etc.
  • Supported: Celonis Studio
  • Supported: Task Mining

Celonis Screenshots

Screenshot of Variant ExplorerScreenshot of Conformance CheckerScreenshot of Automation ScoutScreenshot of BenchmarkingScreenshot of AP App Steering ViewScreenshot of AR App Control Center

Celonis Videos

What is Process Mining?
Demo: Celonis Execution Management System overview
Meet the Celonis Execution Management System

Watch Celonis Solutions

Celonis Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, German, Spanish, Portuguese, Japanese, and Russian.

Frequently Asked Questions

Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify and capture value.

UiPath Process Mining, Minit, and Kofax Insight are common alternatives for Celonis.

Reviewers rate Data Connection and Process Mining Algorithms highest, with a score of 8.

The most common users of Celonis are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(206)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
We use Celonis on the global level in more than 100 countries. All processes are implemented:
Order to Cash (O2C).
Purchase to Pay (P2P).
Production planning.
In Financial AP & AR.
We address different problems. Most known and visible is the Ontime Delivery (OTD) on the Customer and Vendor side.
  • Fast to implement in a company and easy to use.
  • Celonis has a good "make the Customer successful" mindset.
  • Extending the software with new functionalities.
Celonis is the market leader in process mining and the company is very innovative with new products. These new products bring additional value to the customers.
  • We improved the On Time Delivery(OTD) in a factory by 50% due to a process improvement.
  • In IT Service Management we optimized and managed the PC Delivery with Celonis. We reduced the outstanding Return Devices by 80%. Cost-saving > 100KUSD.
  • With the new EMS/Action Flows we automate our manual processes in a Sales Office. We save time in the office, we have full transparency and we are more reliable to our customers.
Celonis is the "digital transformation". With Celonis all of your as-is processes will be visible in Celonis. Celonis shows you a X-Ray of your company --> full digital transformation!
3000
6
  • Order to Case : OTD.
  • Purchase to Pay: OTD.
  • IT Service Management: Ticket management.
  • High automation in the ITSM device management.
  • Compare factories and learn from each others.
  • Discussing on real facts brings all to the same target.
  • With the new EMS we can automate our processes.
  • We can use the machine learning functionality to improve our processes.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We compared competitors with Celonis. For us Celonis was the Market leader and best fit for our company.
  • Implemented in-house
  • Third-party professional services
Yes
Change management was a big part of the implementation and was well-handled
Celonis has a lot of tools to support the implementation.
Celonis is very supportive. We have regular meetings.
In our contract is premium support included.
Yes
It was solved very fast.
  • Supports in implementing a Company Dashboard.
  • Helps on huge data load.
  • Helps on connecting multiple SAP Systems.
  • Supports solving business problems.
  • Celonis is proactive.
Celonis is more or less self explaining.
  • Dashboard funtionaltity (classical process mining).
  • EMS / Action Flow.
Paresh Gandhi, MPM, LSSGB, ACP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Celonis is currently being used as a reporting and visibility tool. Similar to tableau and Power BI. We currently have this tool implemented in several workstreams, i.e. Accounts Payable, P2P, A/R, Customer Service. We also have this tool integrated with various other systems such as Zendesk, Metrix / IFS. Celonis has the ability to provide visibility to data that we once did not have before and the data is quickly achievable. Our next step is to move towards automation. We want to leverage the action flow to start with our automation journey.
  • Reporting.
  • Data analytics.
  • Integration with various systems.
  • Support - one of the worst I have ever seen. With out escalating issues to Germany, support is not able to resolve questions.
  • PQL - The software needs better query builders that helps business users build queries.
  • GUI - In process analytics, there needs to be a drag and drop functionality to build analysis quicker and not have to write formulas to perform sum or average calculations. Similar to [how] pivot tables are performed in Excel.
Celonis is very powerful for quick analysis and user-friendly for individuals from all business units to quickly understand the analysis and leverage the filters to obtain the data they needed. There need to be better reporting options, basically have scheduled reporting available to send to end-users. Also, [it] needs to have the ability to send snapshots of the dashboard via the action flow. Currently, this can be done, but it is not straight forward and when the dashboard is sent to the end-user - it is not [a] very exact snapshot of what you see on the screen. The business views and studios need a serious overhaul. Not all analyses are aware of how to code in YAML to build the analysis and [are] very time consuming, once developed and what Celonis has [shown] is very nice, but configuring this view is not very easy and is very time consuming and frustrating. We really like the potential of Celonis and we see the upside of the opportunities, but it often feels like Celonis may overcommit [to] what they can accomplish. Celonis needs to have more webinars and offer more learning opportunities to further build the skill set of the user base. I understand with the pandemic this may have impacted their plans, but the stronger the user base the better the product can be.
  • We have been [able] to accomplish significant returns and track performance with Celonis. This has been visible in A/R and Service Contract (integration of Metrix).
  • Whip up customizable dashboards for all types of users where the data would be hard to extract and have to hire additional BI specialists to develop particular dashboards.
With the success of Celonis, I have been able to start a Center of Excellence (Digital Transformation) group that will focus Celonis as the centerpiece that will lead with reporting and automation. I also want to explore attaching process documents to processes within Celonis. I believe this will help with the foundation of the Center of Excellence. I would like to see Celonis help us leverage the tool to manage the Center of excellence and projects, priorities. Our organization really likes Celonis, if there were tools within the application that [could] help lay the groundwork with process management, library, project tracking, it would be a total one-stop-shop to lead the organization's digital transformation.
75
Accounts Receivable, CFO, Customer Service, Finance, Service Contracts, Accounts Payable, Procurement.
1
You need to have a strong understanding of SQL, PQL, YAML to understand how these analytics are built. The analytics are not easily built and cannot be built by any end users.
  • Being able to see data, past historical data from SAP.
  • Visibility [of] data without looking at tons of Excel documents.
  • It is driving engagement with end-users - by tracking dashboards to an individual level. This is driving the team to perform with clear visibility to all team members.
  • We are making Celonis at the center of excellence program that we are launching.
We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
No
  • Price
  • Product Features
  • Product Usability
The demo Celonis did in the proof of concept demo stole the show.
We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
We were [given] premium support because the current support team was lackluster. The premium support was not any better. We have escalated our concerns to our success manager.
Yes
It was ok, the issue was resolved several months later.
Yes, They listened to us and helped us with a business case. We wanted to have benchmarking and performance tracking of our A/R Collections team. This was all being done in Excel. Celonis heard about [the] business case and helped us with [developing] a full GUI front end and [transformed] our excel document to full blow actionable model in Business views. This was awesome and drives tremendous value to our A/R team.
Celonis is very powerful to the end-user, but if you are not a SQL/PQL power user the building of the analysis is a challenge. When Celonis says any user can build an analysis, that is not true. However, once this is developed - we are driving value and [are] providing insights.
  • Exporting analysis via Excel.
  • Developing transformations.
  • Developing analysis in Studio views.
  • Action flow is good but needs to be better.
  • Learning PQL and incorporating them into the analysis.
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Used sparingly right now, trying to create and validate more use cases. Primarily used within the AR/AP Shares services and Customer Service organizations. Expanding into our Lean Enterprise Dept which would expand usage across more of the company. Beyond process mining, we are trying to address low code automation efforts to reduce waste and manual efforts in our processes.
  • Mines data, creates spaghetti diagrams of processes and variants.
  • Presents good reports and outputs.
  • Ability to automate processes.
  • Initial data can be too much and difficult to interpret, requires a lot of digging.
  • We had a lot of back and forth between Celonis and our business (AR/AP) team attempting to build out functionality. This was mainly around validation of data which is not unique to Celonis but still creates a lot of back and forth - takes time to get something right and ready for implementation.
  • Target Lean Enterprise groups with specific use cases, not just use cases around Operations, AR/AP, and your traditional departments and functions.
Lean enterprise groups should be a perfect target. AR/AP automation.
10
  • Customer service.
  • Shared services - AR and AP.
  • Lean Enterprise team.
  • Global process owners.
2
We are still working on assigning business analysts and getting this function up and going.
  • AR and AP with a focus on automation.
  • Customer service and inside sales (dashboarding, process automation, pricing controls).
  • Still working on this.
  • Master data management.
  • Supplier performance and scorecards.
  • Additional pricing controls and functionality.
  • Lean enterprise and kaizen facilitation.
Personally, I love Celonis but we are still struggling with impactful use cases. We need to demonstrate more performance before our next contracting cycle comes due.
No
  • Product Features
  • Product Usability
Product features theoretically fit well into an organization with a heavy Lean Enterprise practice.
[They are] fantastic in support of our company.
No, not part of our initial process.
No
[We've been] supported with peer company meetings and business cases.

Celonis has been very attentive and descriptive to CIT explaining gaps and needs on our IT side in order to take full advantage of functionality.
It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
  • Process mining and variant/spaghetti diagram analysis.
  • Dashboarding.
No
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