Celonis Reviews & Ratings 2024

Overview

What is Celonis?

Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify…

Recent Reviews

Celonis review

9 out of 10

April 02, 2024

Incentivized

We are using Celonis in order to get deeper insights for our processes.
We try to get a better understanding of our processes based on …

Process mining market leader

8 out of 10

March 30, 2024

Incentivized

As process mining Come member, I’m promoting Celonis to my business users. My use cases are in the area of customer support and sales.

P2P experience with Celonis

8 out of 10

March 30, 2024

Incentivized

We use it to analyse and optimize our P2P process. With that, we get the right insights for process improvements. Besides that, with the …

Celonis Review

8 out of 10

March 29, 2024

Incentivized

At this moment we use Celonis more in an ad hoc way. <br>Confirm assumptions, identify if we have bottlenecks in a specific process, …

Honest Review: Celonis Delivers Above Average Performance.

8 out of 10

March 28, 2024

Incentivized

Celonis monitors open orders in procurement and order management, identifying inefficiencies in the supply chain, particularly regarding …

A great tool to build a data-driven company

9 out of 10

March 28, 2024

Incentivized

We use Celonis in order to analyze supply chain processes and to find action to reduce inefficiencies. Since the supply chain is …

Celonis is a gamechanger in process optimization

10 out of 10

March 28, 2024

Incentivized

The scope of our use case with Celonis involves five core processes across three companies. Currently, we have process management and …

Celonis is a must have for Process Intelligence

9 out of 10

March 28, 2024

Celonis is widely used across our organization in several business areas for Process Mining and Process Intelligence Use Cases. We have …

Celonis has by far improved our HR experience and data maintenance

10 out of 10

March 28, 2024

Incentivized

Analyzing HR Service processes/x-raying ServiceNow. We have built a global tool that for the first time allows HR service centers to map …

Celonis - a great and powerful tool for hr processes

9 out of 10

March 28, 2024

Incentivized

Celonis is our provider for getting insights into processes. We use it to analyze our business process to discover, analyze and improve …

High performing methodology to build economic value addressing inefficiencies with Celonis

10 out of 10

March 20, 2024

Incentivized

We use Celonis to help our clients detecting inefficiencies that can be addressed, in order to generate economic value

Celonis's implementation as great

10 out of 10

March 20, 2024

Incentivized

Our organization has several streams for the Celonis implementation, from the procure-to-pay process to the HR process. As an internal …

Celonis is good for discovering the actual processes and what type of variants one can find.

10 out of 10

March 20, 2024

Incentivized

I use Celonis to improve financial and accounting processes in our organization; we are using it to find bottlenecks that impair …

Celonis makes data actionable to increase efficiency and deliver tangible results

10 out of 10

March 20, 2024

Incentivized

We leverage the insights we receive through process mining activities with Celonis in order to implement fact based corrective action …

Smart platform to improve and analyze process over the company

8 out of 10

March 20, 2024

Incentivized

I am a Celonis developer. The platform helps customers to analyze processes. We are focusing on AP process.

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How Celonis Differs From Its Competitors

Resources Provided

Initial training are very insightful and help you get onboarded and start utilizing the tool pretty fast.
Celonis support is also very helpful for beginners.
For advanced trainings, the training sessions are more appropriate.

Incentivized

Digital Transformation

It is an ongoing process still.
It is used in order to identify automation candidates and switch to data driven decision making.

Incentivized

Resources Provided

The online training is helpful but I think it’s too general. Other trainings I haven’t experienced myself yet. What I found helpful is the forum, also documentations in EMS support. I use it whenever I face some questions during my daily work.

Incentivized

Digital Transformation

We are still trying to promote Celonis for the digital transformation at my organization. Currently customer journey is one of the topics that we are trying to address.

Incentivized

Resources Provided

With Celonis you become part of a family of improvers. By giving you the attention for success, you are not a regular application provider, but a real solution provider. Make it transparent to the rest of the world an help each other. It motivates you to go on with this tough internal battle.

Incentivized

Resources Provided

We are currently discussing Value Training provided by Celonis. We attended some webinars, but those were more sales pitches than info sessions. We subscribed to Premium Support, which was quite bumpy in the beginning but has gotten better.

Incentivized

Digital Transformation

We replaced manual Excel and SharePoint lists. We also reduced the number of regular alignment calls by using the comments feature in operational apps. Furthermore, Celonis helps us visualize the differences between R/3 and S/4.

Incentivized

Resources Provided

Free material available on the Celonis Academy is a great starting point for learning about the platform. Yet, it is suggested to include/offer more training while projects are implemented and certification paths.

Incentivized

Digital Transformation

Finding process inefficiencies does help to improve current application landscape as well, for example better planning the software improvements/renewal avoiding past mistakes.

Incentivized

Resources Provided

In general, people within the organization who work with Celonis have to enroll in the academy's online courses. We see this as a great starting point for familiarizing ourselves with the topic and future tasks. Training sessions with hands-on experience, however, have a greater effect a lot of …

Incentivized

Resources Provided

We integrated the online Celonis Academy into our internal Celonis Onboarding process. Specific user roles require proof of conducted training sessions. Additionally the Celonis product documentation supports Analyst with insights into features and assets.
The Celonis Online Training enable us to …

Digital Transformation

Celonis supports as one of several tools in the companies transformation journey in the next years.

Resources Provided

We are using the online Review and Interpret analysis course as a mandatory training for business user to be onboarded to our Celonis application. Additionally, we continuously use the training ourselves for new hired developers and to be well-informed about new Celonis features and topics like …

Incentivized

Digital Transformation

Besides analyzing our global service processes, we have additionally taken advantage of the opportunity of the action flows and action engine before. We analyze our HR ERP system closely and defined a couple of scenarios and actions that allow us to save time, improve services and save costs. Our …

Incentivized

Resources Provided

Celonis has a great academy that helps different roles to get to know Celonis and improve their skills. From a simple business user to a business analyst up to a data scientist everyone can access learning material and can improve their skillset. The academy helps to onboard new user and to …

Incentivized

Digital Transformation

Through Celonis we provided executional excellence in our compliance and quality management. We are scanning our HR system towards quality issues and directly route them inside of Celonis to our operations. This reduced the time to resolve from 30 days to 1 day. We also got a much higher payroll …

Incentivized

Resources Provided

Rich and complete academy. Excellent documentation. No negative points to highlight, this is a plus for Celonis

Incentivized

Digital Transformation

High. Celonis is an essential solution to lead the digital transformation.

Incentivized

Resources Provided

The involvement of the Celonis team has been fantastic. They are a very professional team, and they manage the project implementation with a strict plan and weekly follow-up on the progress of the project. The team has always been available for any new request or functionality that arises from the …

Incentivized

Digital Transformation

For my audit activity, Celonis helped us to extract and analyze data that in the past were difficult to extract and in which there was an enormous human effort with the consequent possibility of errors. In my company, in addition, some routine administrative department activities have been …

Incentivized

Resources Provided

The resources from Celonis have helped greatly, both support staff and academy.

Incentivized

Digital Transformation

Celonis has helped pinpoint the areas which are quite manual and has then helped to find areas where automation can replace manual labor.

Incentivized

Resources Provided

Contact and support from Celonis is very helpful for benchmarking and also identifying possible new use cases.

Incentivized

Digital Transformation

Helped us implement action flows directly from Celonis without having to work with different tools in paralel.

Incentivized

Digital Transformation

Celonis has greates smart apps that helps us to solve easily common process pain points.

Incentivized

Resources Provided

The Celonis academy provides video trainings and the documendation is well maintained.

Incentivized

Digital Transformation

The greatest benefit of Celonis so far was the transparency provided by the integration of big data for all regions, spotlighting the areas and departments with the highest number of invoices blocked waiting for error resolution.

Incentivized

Resources Provided

Celonis are offering comprehensive resources for free on their Elearning websites and it's possible to complete modules and receive badges confirming completion. They also now offer certifications but I personally didn't complete one yet. Apart from that it's also possible to get access via the …

Resources Provided

celonis provides good support staff who are in direct contact and provides their valuable feedbacks and improvement ideas and also enables us in user engagements and suggest new ideas for the other process to bring in our way of working and the training sessions are User friendly and access to the …

Incentivized

Digital Transformation

Celonis has the latest trend analysis and applications which drive through many automations which helps us in process improvements which drive us in improving the processes and brings value and improves cost effectiveness to the Company.

Incentivized

Resources Provided

I think the basic documentation is sufficient.
But if I need to more in depth, it's hard to understand only with the free documentation.
Celonis support is also not enough and it's always the case that we need to reach out to consultants.

Incentivized

Resources Provided

The information provided by Celonis is very helpful when it comes to the further development and possibilities of process mining. In addition to the extensive training courses that can be held in the Academy, the network with Celonis is also an enriching factor. In the endeavor to anchor Process …

Incentivized

Digital Transformation

Celonis provides us with a new way of looking at our processes. By seeing the processes from start to finish, we can better assess the connections between a large number of activities and thus use this information to also support collaboration between stakeholders.

Incentivized

Resources Provided

Celonis' support was valuable and aided us in achieving the data collection we needed

Incentivized

Digital Transformation

We can view our processes and deviations more clearly than we would be able to by manually extracting our data and trying to make sense of it

Incentivized

Resources Provided

Celonis provided in-depth documentation, user guides and tutorials to help users from Uniper understand the platform's features and functionalities. Some users also attended training sessions and webinars to better understand how Uniper can use Celonis for specific use cases. The feedback from …

Incentivized

Digital Transformation

Last year at Uniper IT we introduced a new community for Process Automation services. This community is comprised of several different application teams including Celonis and allows users from across the Uniper business to submit requests for support with their process automation requirements. …

Incentivized

Resources Provided

The support staff was helpful during the initial setup, however, I did not receive any webinars or training materials beyond that.

Incentivized

Digital Transformation

It was good in concept, but data issues, challenging maintenance, and repeat service disruptions made it difficult for Celonis to drive a real impact.

Incentivized

Resources Provided

The framework around the Celonis roadmap was very helpful. As we continued through the various project phases, we often circled back to the original framework slides to explain the goals of each project phase. I would say towards the end of our mapping project, the quality of the maps suffered a …

Incentivized

Digital Transformation

Celonis was able to identify processes in which are currently manual and could go an automated route. Things such as RPA and other processes to improve employee productivity and support digital transformation. While meeting with different departments across our company, it fueled the automation …

Incentivized

Resources Provided

Training sessions are really well made . ( first version better than the last one)
Very good support staff by Celonis during the first months and good customer support afterwards

Incentivized

Digital Transformation

Celonis allows you to visualize the real process end to end in real-time and offers a dynamic and very easy-to-use approach.KPIs can be built very easily to support improvement, but it is above all the possibility of creating automation that reinforces the effectiveness of this tool, which is more …

Incentivized

Resources Provided

Online Celonis training sessions are very good. One remark: there is a lot of training, which is split into different approaches. This sometimes makes it a bit difficult to find the training that is best-suited Support staff from Celonis has been great: pro-active with a willingness to help the …

Incentivized

Digital Transformation

Ongoing within our organization. We still have a way to go here.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 10 features

Process Discovery (18)
7.9
79%
Data Connection (19)
7.7
77%
Root Cause Investigation (18)
7.5
75%
Process Variants (18)
7.2
72%

Reviewer Pros & Cons

View all pros & cons

Data extraction mechanism
Connecting to on premise applications

Verified User

Manager in Information Technology

Logistics & Supply Chain Company, 10,001+ employees

Automation possibility
Feature that as admin, I can set myself as a user role to see what the user exactly can see.

Verified User

Professional in Information Technology

Automotive Company, 10,001+ employees

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Features

Process Mining

Process mining tools assist companies in combining data science and process management.

7.3

Avg 7.3

7.7
Data Connection
(19) Ratings
Users can connect the process mining tool with various data sources, such as databases or event log files, to extract relevant process data
7.9
Process Discovery
(18) Ratings
The tool automatically analyzes the data and identifies the underlying process flow and execution paths.
7.5
Visual Process Representation
(17) Ratings
Presents the process flow in a visual format, such as a process map or a flowchart, for easy understanding and analysis.
7.2
Process Variants
(18) Ratings
Highlights different variations or branches within the process flow, allowing users to identify common patterns or bottlenecks.
7.4
Performance Metrics
(17) Ratings
Provides quantitative metrics, such as process cycle time, throughput, and resource utilization, to measure and assess process efficiency and effectiveness.
7.9
Process Mining Algorithms
(16) Ratings
Utilizes process mining algorithms to uncover hidden patterns, deviations, or anomalies within the process flow.
7.5
Root Cause Investigation
(18) Ratings
Allows users to drill down into specific process instances or events to identify root causes of process inefficiencies or errors.
7
Process Optimization
(17) Ratings
Recommends improvements or optimizations to streamline and enhance the process flow based on analysis and insights from process mining.
6.2
What-if Analysis
(11) Ratings
Enables users to simulate alternative scenarios or hypothetical changes in the process flow to evaluate potential impacts and assess the effectiveness of proposed changes.
7.1
Process Compliance and Audit
(15) Ratings
Helps users ensure compliance with regulations, policies, or predefined process guidelines by highlighting deviations or non-compliant events within the process flow.

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Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is Celonis?

What is Celonis?

Celonis reveals and fixes inefficiencies businesses can't see. Powered by its process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany, and New York City, USA with more than 20 offices worldwide.

Product Description

The Celonis Execution Management System provides a 360-degree view of all businesses processes, weaves all data insights together, and pushes actions back out into relevant systems. The Celonis EMS platform and execution applications help businesses maximize execution capacity across the enterprise, in places like Customer Operations, Finance & Administration, Supply & Distribution, and Products & Services.

In addition to a complete, real-time view of processes, the EMS lets companies connect to any underlying business system; leverage a complete set of process improvement tools, including process mining automation; benchmark against industry standards, and best-practice implementations; and identify execution gaps and inefficiencies to maximize capacity to achieve breakthrough outcomes.

Celonis Features

Supported: Process Analytics
Supported: Action Engine
Supported: Transformation Center
Supported: Machine Learning
Supported: Business Views
Supported: Process Repository
Supported: Execution Apps: Accounts Receivable, Accounts Payable, Opportunity Mngmt, Order Mngmt, Procurement, etc.
Supported: Celonis Studio
Supported: Task Mining

Celonis Screenshots

Celonis Videos

What is Process Mining?

Demo: Celonis Execution Management System overview

Meet the Celonis Execution Management System

Watch Celonis Solutions

Celonis Competitors

Celonis Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux, Mac
Mobile Application	No
Supported Countries	Global
Supported Languages	English, German, Spanish, Portuguese, Japanese, and Russian.

Celonis Downloadables

Frequently Asked Questions

UiPath Process Mining, Minit, and Kofax Insight are common alternatives for Celonis.

Reviewers rate Process Discovery and Process Mining Algorithms highest, with a score of 7.9.

The most common users of Celonis are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

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Attribute Ratings

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November 15, 2021

Celonis is a great software to transform to the digital future.

Verified User

C-Level Executive in Information Technology

Electrical & Electronic Manufacturing Company, 10,001+ employees

Score 10 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We use Celonis on the global level in more than 100 countries. All processes are implemented:
Order to Cash (O2C).
Purchase to Pay (P2P).
Production planning.
In Financial AP & AR.
We address different problems. Most known and visible is the Ontime Delivery (OTD) on the Customer and Vendor side.

Pros

Fast to implement in a company and easy to use.
Celonis has a good "make the Customer successful" mindset.
Extending the software with new functionalities.

Likelihood to Recommend

Celonis is the market leader in process mining and the company is very innovative with new products. These new products bring additional value to the customers.

Return on Investment

We improved the On Time Delivery(OTD) in a factory by 50% due to a process improvement.
In IT Service Management we optimized and managed the PC Delivery with Celonis. We reduced the outstanding Return Devices by 80%. Cost-saving > 100KUSD.
With the new EMS/Action Flows we automate our manual processes in a Sales Office. We save time in the office, we have full transparency and we are more reliable to our customers.

Order to Case : OTD.
Purchase to Pay: OTD.
IT Service Management: Ticket management.