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Celonis

Celonis

Overview

What is Celonis?

Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify…

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Recent Reviews

Celonis review

9 out of 10
April 02, 2024
Incentivized
We are using Celonis in order to get deeper insights for our processes.
We try to get a better understanding of our processes based on …
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Celonis Review

8 out of 10
March 29, 2024
Incentivized
At this moment we use Celonis more in an ad hoc way. <br>Confirm assumptions, identify if we have bottlenecks in a specific process, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 10 features
  • Process Discovery (18)
    7.9
    79%
  • Data Connection (19)
    7.7
    77%
  • Root Cause Investigation (18)
    7.5
    75%
  • Process Variants (18)
    7.2
    72%

Reviewer Pros & Cons

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Features

Process Mining

Process mining tools assist companies in combining data science and process management.

7.3
Avg 7.3
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Product Details

What is Celonis?

What is Celonis?

Celonis reveals and fixes inefficiencies businesses can't see. Powered by its process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany, and New York City, USA with more than 20 offices worldwide.

Product Description

The Celonis Execution Management System provides a 360-degree view of all businesses processes, weaves all data insights together, and pushes actions back out into relevant systems. The Celonis EMS platform and execution applications help businesses maximize execution capacity across the enterprise, in places like Customer Operations, Finance & Administration, Supply & Distribution, and Products & Services.

In addition to a complete, real-time view of processes, the EMS lets companies connect to any underlying business system; leverage a complete set of process improvement tools, including process mining automation; benchmark against industry standards, and best-practice implementations; and identify execution gaps and inefficiencies to maximize capacity to achieve breakthrough outcomes.

Celonis Features

  • Supported: Process Analytics
  • Supported: Action Engine
  • Supported: Transformation Center
  • Supported: Machine Learning
  • Supported: Business Views
  • Supported: Process Repository
  • Supported: Execution Apps: Accounts Receivable, Accounts Payable, Opportunity Mngmt, Order Mngmt, Procurement, etc.
  • Supported: Celonis Studio
  • Supported: Task Mining

Celonis Screenshots

Screenshot of Variant ExplorerScreenshot of Conformance CheckerScreenshot of Automation ScoutScreenshot of BenchmarkingScreenshot of AP App Steering ViewScreenshot of AR App Control Center

Celonis Videos

What is Process Mining?
Demo: Celonis Execution Management System overview
Meet the Celonis Execution Management System

Watch Celonis Solutions

Celonis Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, German, Spanish, Portuguese, Japanese, and Russian.

Frequently Asked Questions

Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify and capture value.

UiPath Process Mining, Minit, and Kofax Insight are common alternatives for Celonis.

Reviewers rate Process Discovery and Process Mining Algorithms highest, with a score of 7.9.

The most common users of Celonis are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(207)

Attribute Ratings

Reviews

(1-25 of 158)
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April 02, 2024

Celonis review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Data extraction mechanism
  • Drill down possibilities
  • Process analysis
  • Support process
  • Connecting to on premise applications
  • data exploration
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Data visualization
  • Easy to use
  • Automation possibility
  • Performance
  • More components for views
  • Feature that as admin, I can set myself as a user role to see what the user exactly can see.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Support in using it
  • Give best practice insights
  • Search for business value
  • easier first implementation
  • some material provide in Dutch
  • don't know more at this moment
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Analyze complex processes integrating heterogeneous and multiple applications
  • Enable data-driven actions
  • Visualize process deviations
  • showing a comparison with similar processes to be considered as a best practice
  • automatically propose improvements on processes, even using AI
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Training on the Academy
  • Guiding through the implementation process
  • Availability for questions and problems
  • Providing insights and ideas
  • Providing an open use-case library
  • Providing example use-cases and general material to support internal meetings / presentations
  • An intelligent tool for process documentation (creation/update)
Score 9 out of 10
Vetted Review
Verified User
  • Gain transparency to your as-is processes
  • Visualize process steps and variants to identify root-causes
  • Aggregate data for operational purposes and automate tasks
  • Lack of overall alignment of product strategy (consistency in releases of new features)
  • Previously product features were released too early with bugs that need to be fixed step by step
  • Room for improvement for more granular and advanced permission concept
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Clear understanding on how the processes really run
  • Excellent solution to support use cases like harmonization, process excellence, audit and compliance
  • High performing methodology to build economic value addressing inefficiencies
  • Perfect to convince clients showing objective evidences
  • Make easy the enterprise collaboration
  • Provide an E2E "movie" of the processes
  • Able to ensure a centric model to connect all the core processes
  • Top performances that save time of the analyst that can spend energy in his real work
  • Excellent ETL, agnostic (able to extrapolate data from many DB)
  • Strong capabilities of the data model
  • Continuous innovation
  • Solid platform to address projects of business process reengineering
  • Possibility to build OLAP tables with overall rows (total result)
  • Find a way to arise the process variant, loved by all the clients (they did not appreciate its decommissioning)
  • Possibility to have dynamic olap tables (like a pivot, with the opportunity to choose what have in rows and columns)
  • New widget for charts (for example gauges)
  • More capabilities to work with a "what if" approach (simulation)
  • Solution for the governance of the ETL orchestration
  • It would be interesting to have a predfined widget to measure the economic value
Score 9 out of 10
Vetted Review
Verified User
  • Good support with building business cases
  • Close relationship and a very engaged Celonis Account manager
  • Wide array of predeveloped Use cases, that can be deployed and customized to our specific processes and systems
  • Support in defining new business cases and opportunity to talk to Product Managers
  • Some Celonis use cases replicate functionality that would be better covered by more dedicated tools/platforms, e.g. Inventory Monitoring
  • It's not as easy to build self-service dashboards/reports as with Power BI
  • Celonis is more pricey compared to classic BI tools
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Improve business process outcomes
  • Enhance decision making
  • Create internal/operational efficiencies
  • Cost management
  • Improve business process agility
  • Product roadmap and future vision
  • The Studios are bit complicated in adjusting.
  • Automation process can be improvised
  • Need to be more user friendly for end users
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • fast
  • flexible with data modification. (data pool can be edited directly)
  • constant development of features
  • many bugs
  • missing functionalities which are normally equipped in other BI tools
  • there is no connectivity among different assets especially action flows in terms of scheduling
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • quick and well-presented analysis of large amounts of data
  • see the process from start to finish (with all its variants)
  • discover unexpected potential
  • Creating charts and dashboards requires coding and is therefore dependent on external consulting
  • Potential savings are not as easy to achieve as it might seem due to marketing
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Visualisation of Uniper's business processes
  • Makes it easier for us to demonstrate compliance during external audits
  • Drives process improvement through identifying automation opportunities and areas that can be targeted for waste reduction
  • User interface is complex and so it can take some time for users who are new to process mining to become familiar with the tool
  • Celonis is not able to integrate with all of Uniper's enterprise application due to lack of connectors
  • No real-time collaboration with other users e.g. lack of shared annotations
August 18, 2022

Happy Celonis Customer

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Listens to all user comments
  • Takes appropriate notes and action items
  • Follows up as promised every time
  • Diversified team to help answer questions
  • Helpful if there was one point of contact at Celonis; we work with many people depending on each process
  • Email addresses for Celonis personnel were 2 different addresses and confuses our staff when setting meetings
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