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Users have had positive experiences with CenterEdge, finding the software customizable and well-supported. The call center and online …
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users have had positive experiences with CenterEdge, finding the software customizable and well-supported. The call center and online ticket submission channels effectively resolve issues. While the software is user-friendly for booking large groups and walk-in clients, some find the back-end complicated. However, guests and staff easily learn how to use the software.
CenterEdge's customer service is greatly appreciated by users. The support team is accessible and provides excellent assistance. The software generally performs its intended functions well, but there is room for improvement in the CRM and sales reporting features. Some users have encountered issues with monitors constantly needing to be reset.
CenterEdge solves POS purchasing problems, allowing for easy pricing changes, customer tracking, and sales and inventory reporting. It provides a centralized system for sales, attendance, payroll, and group outing planning. The software's user-friendly interface makes it accessible to anyone. However, some users feel that the software is outdated, slow to load, and requires too many steps to perform actions.
The software is commonly used for booking groups, parties, web bookings/ticket sales, and as a point of sale system. Users appreciate the new POS system's versatility and its ability to provide a better overview of daily business operations and forecasting. CenterEdge streamlines the POS process and integrates well with external software like Quickbooks.
Overall, CenterEdge is highly regarded for its point of sale capabilities. Users who previously tried other systems not suited for their industry switched back to CenterEdge. The sales and support team receives praise for their excellence, as well as the development team's constant work on new features and integrations.
Easy to Use: Users consistently praised CenterEdge Software for its ease of use and intuitive user interface, making tasks effortless. Many reviewers mentioned how they found the software to be simple and easy to navigate, even without extensive training. Several users highlighted that the software's user-friendly point-of-sale interface and modular integrations contributed to a smooth operation. Overall, the majority of users appreciated the software's ease of use.
Various Views for Easy Access: A significant number of users appreciated the various views offered by CenterEdge Software, such as displaying today's events and a month calendar. These views provided easy access to group and party bookings, which was highly valued by many reviewers. The availability of different views was seen as a beneficial feature that enhanced efficiency in managing bookings.
Efficient Customization Options: Users expressed satisfaction with CenterEdge Software's ability to accommodate custom settings and reports. From an IT perspective, users commended the implementation process and praised the fantastic customer support received throughout their experience with the software. The ability to customize the point-of-sale interface according to specific needs was particularly highlighted by several reviewers. This flexibility in customization options greatly contributed to meeting individual business requirements effectively.
Cons:
- Limited customizability: Some users have expressed frustration with the limited options to customize CenterEdge. They specifically mentioned the inability to create specific areas for booking certain party types at certain times.
- Lack of self-serve options: Several reviewers have requested more self-serve options in CenterEdge, including food orders, arcade card purchases, and ticket sales. They believe that incorporating these features would enhance the user experience.
- Difficulty learning and using the software: Users have found CenterEdge's software complicated and time-consuming to learn. They also express dissatisfaction with its administration purposes, reporting feature limitations, and scheduling module limitations. Improvements are needed for better usability and functionality.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
CenterEdge became a part of our company back in 2012 but after a year and some unwise decision-making we switched to a different point of sale that was not geared towards our industry. Fast forward to 2018 and we are back using CenterEdge because we realized that their model fit perfectly with ours. We went from only one of our locations using it to nearly all of our locations in less than a year, that is how good it is. Not only is the software itself great, the sales and support team are fantastic. The development team? Even better as they are constantly working on new features and integrations. CenterEdge is a no brainer for FEC point of sale.
- Point of sale. The interface is very user friendly and can get very granular on how you want to ring in guests not only at the point of sale but from a groups perspective as well.
- Modular. There are so many great integrations with CenterEdge from inventory tracking to Laser Tag modules and if they don't have it, chances are they will very soon.
- Groups. This is how we make a good amount of our income and CenterEdge really helps us deliver a great guest experience from the time the sale is made to the time the guest leave the building after their event.
- External Employee Scheduling. CenterEdge has its own scheduler but in today's high tech world there needs to be more integration with big companies like When to Work and HotSchedules.
- F&B Recipe creation and management could be a little easier but it still does a good job.
- Reporting. We can see exactly where our income is coming from and going with how granular the reporting is. No losses here!
- Coupons and Discounts. We are in full control of our discounts and how often they are used, something that our previous POS could not give us.
- Ease of use. I said it before and I'll say it again because it is true. It's easy! And who doesn't love easy???
- Oracle Hospitality (formerly MICROS)
Micros is great for the restaurant industry, but we're not that. We are an FEC with MANY activities under one roof including F & B, but Micros just could not handle keep track of everything we offer to our guests. Centeredge does that and more. If you are a bar/restaurant then Micros is for you. But if you are an FEC with many different offerings and you want to have control over your sales, don't think...choose CenterEdge.