Name: Get to Know CenterEdge
Uploaded: 2018-04-16T19:40:41.000Z
Duration: 1 min 53 s
Description: Get to Know CenterEdge

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Beta Testing

Innovation Management

No-Code Development

Product Analytics

Version Control

Development

Learning Management

Student Management

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Demand Planning

Enterprise Asset Management

Enterprise Content Management

Environmental Health and Safety (EHS)

Internal Communications

Enterprise

Accounting

Anti-Money Laundering (AML)

Merger and Acquisition

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Cloud Storage

Data Center Cooling

Data Center Networking

Fraud Detection

Function as a Service (FaaS)

Graph Database

Integration Platform as a Service (iPaaS)

LAN Switches

Network Operating Systems

Network Performance Monitoring

Object Storage

Open-Source Database

Rack Servers

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Lead Management

Sales Incentive Compensation Management

Trade Promotion Management

Sales

Data-Centric Audit Protection (DCAP)

Database Security

GDPR Compliance

Security

Apparel

Clinical Data Management

Clinical Trial Management

Interior Design

Lease Management

Online Ordering

Simulation

Warranty Management

Vertical-Specific

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### Customer Service and Support
Users consistently praise CenterEdge Advantage's exceptional customer service and support features. They highlight the quick response times, friendly and accessible support team, and the ease of resolving any issues they encounter. Customers appreciate the personalized attention they receive and the proactive approach taken by the support staff to ensure their needs are met efficiently. The positive experiences shared by users indicate a strong commitment from CenterEdge Advantage towards providing top-notch customer service and support to enhance the overall user experience.

### Booking and Ticketing
Users have highlighted both strengths and weaknesses in CenterEdge Advantage's booking and ticketing capabilities. While the system is praised for its ease of use and comprehensive functionality in handling parties, food sales, and time tickets, there are concerns raised about the limitations of the centralized booking platform. Some users have expressed frustration over the lack of certain features in the centralized booking system compared to the on-site software. Additionally, feedback indicates a desire for more self-serve options to streamline processes such as food orders, arcade card purchases, and ticket sales. Despite the positive aspects of the system, such as great customer service and free ongoing training, there is room for improvement in enhancing the overall booking and ticketing experience for users.

### Restaurant and Quick Service
Users have expressed mixed feelings regarding CenterEdge Advantage's restaurant and quick service functionalities. While some users appreciate the ease of use and the ability to handle various operations within one software, others have highlighted shortcomings such as the lack of certain features like food kiosks, inefficient time ticket printing, and limitations in loyalty program tracking. Additionally, users have raised concerns about the slow progress in implementing suggested upgrades for food ordering and notifications, as well as challenges with time clock integration and food and beverage controls. These reviews indicate a need for further enhancements in the restaurant and quick service aspects of CenterEdge Advantage to better meet the diverse needs of its users.

### Entertainment and Recreation
While some users appreciate CenterEdge Advantage's effectiveness in managing crowd control in entertainment settings, others express concerns about the need for significant improvements in CRM and sales reporting functionalities. The software's performance in handling entertainment and recreation aspects receives mixed feedback, with suggestions for closer collaboration between CenterEdge staff and park operations to enhance overall operations.

### Tech and Software Support
User feedback consistently highlights the exceptional tech and software support provided by CenterEdge Advantage. Customers appreciate the prompt resolution of issues and the knowledgeable assistance received when navigating complex software functionalities. The support team's accessibility and friendliness have been commended, contributing to a positive overall experience with the software. Despite some users noting a learning curve due to the software's complexity, the consensus remains strongly positive regarding the effectiveness and efficiency of CenterEdge Advantage's tech and software support services.

Cons:

1. Limited customizability: Some users have expressed frustration with the limited options to customize CenterEdge. They specifically mentioned the inability to create specific areas for booking certain party types at certain times.
2. Lack of self-serve options: Several reviewers have requested more self-serve options in CenterEdge, including food orders, arcade card purchases, and ticket sales. They believe that incorporating these features would enhance the user experience.
3. Difficulty learning and using the software: Users have found CenterEdge's software complicated and time-consuming to learn. They also express dissatisfaction with its administration purposes, reporting feature limitations, and scheduling module limitations. Improvements are needed for better usability and functionality.

Easy to Use: Users consistently praised CenterEdge Software for its ease of use and intuitive user interface, making tasks effortless. Many reviewers mentioned how they found the software to be simple and easy to navigate, even without extensive training. Several users highlighted that the software's user-friendly point-of-sale interface and modular integrations contributed to a smooth operation. Overall, the majority of users appreciated the software's ease of use.

Various Views for Easy Access: A significant number of users appreciated the various views offered by CenterEdge Software, such as displaying today's events and a month calendar. These views provided easy access to group and party bookings, which was highly valued by many reviewers. The availability of different views was seen as a beneficial feature that enhanced efficiency in managing bookings.

Efficient Customization Options: Users expressed satisfaction with CenterEdge Software's ability to accommodate custom settings and reports. From an IT perspective, users commended the implementation process and praised the fantastic customer support received throughout their experience with the software. The ability to customize the point-of-sale interface according to specific needs was particularly highlighted by several reviewers. This flexibility in customization options greatly contributed to meeting individual business requirements effectively.


Users have had positive experiences with CenterEdge, finding the software customizable and well-supported. The call center and online ticket submission channels effectively resolve issues. While the software is user-friendly for booking large groups and walk-in clients, some find the back-end complicated. However, guests and staff easily learn how to use the software.

CenterEdge's customer service is greatly appreciated by users. The support team is accessible and provides excellent assistance. The software generally performs its intended functions well, but there is room for improvement in the CRM and sales reporting features. Some users have encountered issues with monitors constantly needing to be reset.

CenterEdge solves POS purchasing problems, allowing for easy pricing changes, customer tracking, and sales and inventory reporting. It provides a centralized system for sales, attendance, payroll, and group outing planning. The software's user-friendly interface makes it accessible to anyone. However, some users feel that the software is outdated, slow to load, and requires too many steps to perform actions.

The software is commonly used for booking groups, parties, web bookings/ticket sales, and as a point of sale system. Users appreciate the new POS system's versatility and its ability to provide a better overview of daily business operations and forecasting. CenterEdge streamlines the POS process and integrates well with external software like Quickbooks.

Overall, CenterEdge is highly regarded for its point of sale capabilities. Users who previously tried other systems not suited for their industry switched back to CenterEdge. The sales and support team receives praise for their excellence, as well as the development team's constant work on new features and integrations.

Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.

POS software cost

Shopify is a commerce platform designed for both online stores and retail locations.  Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Basic Shopify

Grow

Advanced

Shopify Plus

Shopify

CenterEdge Advantage

The Point of Sale (POS) is simply the place where a retail transaction takes place--it's the hardware and software used to physically accept payments and record transactions.

Point of Sale

Likelihood to Recommend

CenterEdge Software

Get to Know CenterEdge

Zendesk Suite

Windows Server

Adobe PhotoShop

SolarWinds Service Desk (SSD)

Splashtop Business Access edition

Oracle VirtualBox

Veeam Data Platform

Cisco Meraki MS

Cisco Meraki Wireless Access Point, dup

Datto SIRIS

Highfive (discontinued)

ConceptDraw PRO OBSOLETE

HotSchedules

Oracle Simphony POS Systems

Lansweeper

Adobe Acrobat

Oracle Retail

Snagit

Microsoft 365

Splashtop

Splashtop Remote Support edition

PowerDirector

Microsoft Visio

Sophos SG Firewall Appliances

KeePass

Junior Systems Administrator | POS Programming Specialist

CenterEdge Advantage 2019-05-21 12:54:57

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

High tech

Big companies

Creation and management

Point of sale

User friendly

Inventory tracking

Good amount

Home

Point of Sale Systems

CenterEdge became a part of our company back in 2012 but after a year and some unwise decision-making we switched to a different point of sale that was not geared towards our industry. Fast forward to 2018 and we are back using CenterEdge because we realized that their model fit perfectly with ours. We went from only one of our locations using it to nearly all of our locations in less than a year, that is how good it is. Not only is the software itself great, the sales and support team are fantastic. The development team? Even better as they are constantly working on new features and integrations. CenterEdge is a no brainer for FEC point of sale.

Point of sale. The interface is very user friendly and can get very granular on how you want to ring in guests not only at the point of sale but from a groups perspective as well.
Modular. There are so many great integrations with CenterEdge from inventory tracking to Laser Tag modules and if they don't have it, chances are they will very soon.
Groups. This is how we make a good amount of our income and CenterEdge really helps us deliver a great guest experience from the time the sale is made to the time the guest leave the building after their event.

External Employee Scheduling. CenterEdge has its own scheduler but in today's high tech world there needs to be more integration with big companies like When to Work and HotSchedules.
F&B Recipe creation and management could be a little easier but it still does a good job.

Reporting. We can see exactly where our income is coming from and going with how granular the reporting is. No losses here!
Coupons and Discounts. We are in full control of our discounts and how often they are used, something that our previous POS could not give us.
Ease of use. I said it before and I'll say it again because it is true. It's easy! And who doesn't love easy???

HotSchedules, Microsoft Office 365, Splashtop Remote Support, Splashtop Business Access, Splashtop On-Demand Support, Adobe Photoshop, Adobe Acrobat DC, Cisco Meraki MS Switches, Cisco Meraki Wireless Access Point, Windows Server, Samanage, Lansweeper, Sophos SG Firewall Appliances, Zendesk, UberConference, Datto, Veeam Backup & Replication, PowerDirector, ConceptDraw PRO 10, Microsoft Visio, Snagit, Oracle VM VirtualBox, KeePass