Name: CentralReach
Rating: 6 (11 reviews)
Author: CentralReach

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Enterprise Resource Planning (ERP)

Interactive Voice Response (IVR)

Enterprise

Accounting

CTRM

Revenue Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

International Payroll

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Data Governance

Data Pipeline

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integration Platform as a Service (iPaaS)

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Remote Support

Security Validation

Software Defined Storage (SDS)

Solid State Drives

Static Application Security Testing (SAST)

Threat Hunting

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Business Card Scanning

Consumer Ratings & Reviews

Content Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Marketing

Event Registration

Marketing Automation

Online Reputation Management

Real-Time Interaction Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Professional Services Automation

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

eCommerce

Sales

Microsegmentation

Security

Auto Repair

Building Information Modeling (BIM)

Car Rental

Church Management

Insurance Agency Management

Vertical-Specific

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### Data Management
User sentiment regarding CentralReach's data management capabilities is varied. While many users appreciate the platform's ease of use for data collection and the ability to streamline processes, some have encountered issues with glitches and maintenance outages that disrupt data collection and analysis. The platform's features for data entry, analysis, and program development are generally seen as beneficial, but there are concerns about the level of effort required for setting up data collection and the platform's technical reliability during sessions. Despite these challenges, CentralReach's data management functionality remains a valuable asset for many users in efficiently managing client data and improving overall operations.

### Patient and Client Records
User feedback on CentralReach's patient and client records functionality varies widely. While some users appreciate the platform's ease of navigation and real-time data recording capabilities, others express concerns about the lack of transparency in viewing insurance payments versus patient balances. The platform's ability to store accurate patient information and medical records is highlighted as a positive aspect, but issues with the clarity and organization of claims data are noted as areas for improvement. Despite the mixed opinions, CentralReach's patient and client records feature remains a critical component of the platform's overall functionality.

### Clinical Documentation
Users seem to have mixed opinions about CentralReach's note writing and billing note functionalities. While some appreciate the ease of use and user-friendly interface for writing notes and tracking payments, others have encountered glitches and technical difficulties, especially when using the program on mobile devices. The inconsistency in loading session notes and the challenges with data entry have been highlighted as frustrating aspects by some users. Despite some positive feedback on the platform's ability to generate graphs and streamline back-office tasks, the overall sentiment regarding CentralReach's clinical documentation capabilities appears to be varied and dependent on individual user experiences.

### Session Tracking
Users have expressed varied opinions regarding CentralReach's session tracking capabilities. While some appreciate the ease of creating graphs and auto charting features, others have highlighted issues such as frequent glitches, slow loading times, and difficulties in accessing session notes. The platform's session tracking functionality seems to be a point of contention among users, with some experiencing challenges in adding detailed information, encountering technical difficulties on mobile devices, and facing issues with data loss during sessions. Additionally, the platform's interface has been criticized for its long pathways and lack of customization options, making it cumbersome for users to navigate and utilize certain features effectively.

### Scheduling and Appointments
Users generally appreciate CentralReach's scheduling and calendar features. The platform's ability to provide various calendar views, manage authorizations effectively, and streamline appointment scheduling has been well-received by users. However, some users have reported issues with appointments not always saving and experiencing technical difficulties within the system. Despite these challenges, CentralReach's efforts to merge data collection with scheduling have been acknowledged as a positive step towards enhancing the overall user experience in managing appointments efficiently.

### Billing and Claims
Users generally appreciate CentralReach's billing and claims capabilities, highlighting its ease of use and efficiency in managing payments and post payments. While some users find the platform user-friendly and efficient for tracking payments and resolving issues, others express concerns about the complexity of generating secondary claims and the lack of customization options for filtering billing codes. Despite these mixed opinions, CentralReach seems to offer a comprehensive solution for billing and claims management within the ABA therapy context.

### Reporting and Analytics
Users generally appreciate CentralReach's reporting and analytics capabilities, finding the platform user-friendly and efficient for generating graphs and reports. However, there are concerns raised about system failures impacting data accuracy and the need for enhancements in advanced report options and scheduling features. Some users also highlight challenges in setting up data collection and the unprofessional look of generated reports. Despite these drawbacks, CentralReach's reporting and analytics functionality remains a valuable tool for many users, offering a comprehensive solution for managing client information and data analysis.

### Case and Practice Management
Users generally appreciate CentralReach's comprehensive case and practice management capabilities. While some users found the platform to be a valuable partner in streamlining processes and improving efficiency, others have expressed mixed opinions about its case and practice management functionalities. Some users have highlighted CentralReach's user-friendly platform and the ability to manage client data effectively, while others have raised concerns about certain limitations in its case and practice management features. Despite differing views, CentralReach continues to be a popular choice for organizations seeking a one-stop solution for their case and practice management needs.

### User Experience and Navigation
Users consistently praise CentralReach for its easy navigation and user-friendly platform. They appreciate the intuitive design that allows for efficient access to various functions without prior experience. The platform's organization and labeled tabs make it convenient for users to navigate through different features effortlessly. Despite some initial training requirements, users find that once familiar with the basics, they can easily move through the system and access real-time data, enhancing their productivity and ability to track client progress effectively.

### Provider Management
Users generally express mixed opinions about CentralReach's provider management capabilities. While some users appreciate the comprehensive features that CentralReach offers for managing multiple clinics and providers within a single system, others find the program setup to be intricate and cumbersome. The technical difficulties and complex user experience have led some users to discourage ABA providers from using CentralReach for provider management. Issues such as disjointed procedures, difficulties in setting up data collection, and constant tech problems have been highlighted as areas of concern by reviewers. Despite some positive feedback regarding the platform's billing capabilities, the challenges related to provider management seem to be a recurring theme among users.

Users have found it highly beneficial to take the time to thoroughly explore the Central Reach system. While it may not always be immediately intuitive, patience and familiarizing oneself with the various features can lead to a more efficient experience. Additionally, users recommend reading the update emails sent every week as they contain valuable information that can enhance understanding and utilization of the system. To ensure smooth scheduling processes, planning ahead is advised to prevent any potential issues related to slow loading times.

Intuitive and User-friendly: Users have consistently praised CentralReach for its intuitive and user-friendly interface. Many reviewers have stated that they found the platform easy to navigate and use, even without previous experience. The platform's usability has greatly improved workflows for users, allowing them to streamline their processes and effectively manage client data.

Extensive Features: CentralReach offers extensive features that cater to the needs of organizations. Reviewers appreciate that the platform serves as a one-stop-shop, allowing them to manage all aspects of their operations within a single platform. This comprehensive approach has been highly valued by users, who find it convenient to access all necessary information and data in CentralReach.

Responsive Customer Service: A top-notch level of customer service is consistently mentioned by reviewers as one of the standout features of CentralReach. Users have noted that the support team is highly responsive and provides excellent assistance when needed. The implementation process was well-organized and professionally managed, with all inquiries handled with courtesy and professionalism.

Frequent Downtimes: Users have experienced frequent downtimes with CentralReach, especially during important situations. Some users have reported continuous updates and maintenance outages during the day, causing issues with data collection and slow performance.

Difficulty Navigating: Learning to navigate the different tabs and functions in CentralReach takes time and effort. Users find it difficult to use CentralReach on their phones, possibly due to compatibility issues with older devices.

Technical Issues: CentralReach consumes a significant amount of battery life and has encountered technical difficulties when used on a mobile device, such as slow performance and data not being registered properly. Some users have also reported glitches in the system that halt client sessions, impact progress, and hinder data collection.

CentralReach is a versatile platform that has streamlined processes and improved efficiency for Family Human Services, allowing them to manage client data more effectively and provide high-quality care. Users have found that the program is efficient and compliant for ABA providers, making it a valuable tool for managing therapy data, scheduling, and billing. The continuous updates and features offered by CentralReach have opened up new avenues for companies in the field of ABA treatment. 

One key use case of CentralReach is its ability to serve as a centralized hub for therapists and patients to access medical records, history, and timesheets. By consolidating this information into one platform, therapists can easily track hours spent with patients for accurate insurance billing. The integration of data management, billing, and timesheet management into one platform also makes it easier for therapists and clients to be productive. Additionally, CentralReach allows for the management of multiple clinics/providers in one system, improving efficiency and coordination.

CentralReach simplifies data collection, billing, and scheduling for ABA therapy. Many users appreciate the program's visual calendar and data collection features which save time and reduce waste compared to using paper-based systems. However, it's worth noting that some users have expressed frustrations with the program, leading to regrets and potential switches to other platforms. The customer service and support provided by CentralReach have been inconsistent according to some users who have experienced poor follow-through and high costs.

Despite occasional system downtime, users generally enjoy using CentralReach and appreciate its continuous improvement efforts. The program has improved workflow by reducing the need to sign in to multiple platforms, increasing staff satisfaction. Users have found value in features such as tracking client goals, gathering detailed session information, accessing training modules for learning about Autism, and reducing clinical paperwork for more efficient documentation. Overall, CentralReach has proven to be a valuable tool in the field of ABA therapy management.

CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators, CentralReach commits to ongoing product improvement, industry expertise, client satisfaction and support of the ABA community.

Tebra (formerly Kareo) provides a full-featured EHR. It is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Scheduler, Documentation, and Notes.

Kareo Practice Management (Low Claim Volume)

Kareo Practice Management (Unlimited Claims)

Kareo Billing Services

CentralReach

Mental Health

CentralReach - Clinical Open Demo

Likelihood to Recommend

Support Rating

QuickBooks Online

Relias Learning Management System

Indeed Resume

Founder/Executive Director

CentralReach 2021-09-14 21:29:14

CEO (Chief Executive Officer)

CentralReach 2021-08-06 06:36:43

UKG Pro

Podio

OneDrive

CentralReach 2021-07-29 10:05:47

ADP Workforce Now

Paycom

CentralReach 2019-09-20 15:27:54

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Development time

Training for new

Robust software

New users

Hard to navigate

Support team

Quick to respond

Scheduling module

Latency issues

Not robust

Easy to use

File management

Implementing new

Analytical reports

Ever changing

Easy to learn

Task management

Integrated tool

Intuitive system

Pto requests

Home

Mental Health Software

Central Reach is our primary platform for across the organization. It is highly comprehensive, and we now incorporate aspects of it for data collection, file management, billing supports, payment supports, HR supports, scheduling, continuing education, learner management, and business analytics. They grow and address additional needs within the ABA field on an ongoing basis, and we have found that we have gone from around twelve different platforms to meet various business-related needs across departments to now just three or four, and Central Reach continues to expand what they offer and integrate their offering in with one another for a more seamless business flow.

Clients: Data collection, template forms, file management, EVV capatability
Billing: Session notes and audit supports, billing, accounts receivables, analytical reports
Admin: Scheduling, Task Management, PTO requests, messaging

PTO feature isn't too user friendly
Payroll feature we find better served through outside resources
It's extremely comprehensive and takes quite a while to learn how to use it fluently and work with it in a way that it functions best

CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.

QuickBooks Online, Relias Learning Management System, Indeed Resume

We use CentralReach for our scheduling, therapy and data collection, and billing.

All in one integrated tool
Customer service
Business reports and data

Platform consistency
Training for new users

Efficiency increasing productivity
Turnaround of claims and AR
Analysis of numbers

We use CentralReach as our full service practice management system, from documenting the delivery of our services to billing and collections. The platform is used across multiple departments of Clinical Operations, Revenue Cycle, Payroll, and Accounting. Having areas of business integrated within the same software makes day to day operations a breeze.

CentralReach is easy to use once you get fully trained.
CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.

CentralReach is a very robust software and sometimes it's hard to navigate or understand the system.
The CentralReach support team is not always quick to respond to questions or errors.
CentralReach has had a lot of latency issues recently which has caused the system to go down, making it impossible for end users to complete their job responsibilities.

CentralReach has allowed us to have eyes on scheduled versus billable hours
CentralReach has audit features that allow us to scrub billing and get it out the door efficiently

We use CentralReach as our client practice management system. We do our scheduling, billing and time keeping through it and also recently began using it as document management system for our client files.

System is easy to learn and navigate
Nice use of tags and labels for unlimited filtering possibilities

Scheduling module has its limitations
Instant Chat is not robust
The App is terrible!!

It is a costly software but cheaper than paper and pencil ;)

Paycom, ADP Workforce Now, QuickBooks Online

CentralReach

Overview

What is CentralReach?