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CentralSquare Public Safety Suite Pro (Zuercher)

CentralSquare Public Safety Suite Pro (Zuercher)

Overview

What is CentralSquare Public Safety Suite Pro (Zuercher)?

CentralSquare Technologies headquartered in Lake Mary offers the Public Safety Suite Pro (formerly Zuercher), a public administration and safety management system, supporting jail and offender management, and other administrative tasks associated to criminal justice. CentralSquare Technologies is the company formed…

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Product Details

What is CentralSquare Public Safety Suite Pro (Zuercher)?

CentralSquare Public Safety Suite Pro (Zuercher) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

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Reviews

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February 25, 2022

CentralSquare Review

Teri Horton-Sandlin | TrustRadius Reviewer
Teri Horton-Sandlin
Training Coordinator/Accreditation Manager
City of Blue Springs (Law Enforcement, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It is used across the entire department for field-based reporting, dispatch CAD systems, jail systems, and records management.
Pros and Cons
  • Link all records of an incident together
  • Is extremely easy to search
  • Ease of navigation through sysem
  • It can be difficult to extract a report
  • You must know the specialties of the function keys
  • Would have liked to have more training topics in the help section
Likelihood to Recommend
I think any place that would need a report management system would benefit from its use especially since you can search for pretty much anything in it. I am not sure where it is less appropriate.
Most Important Features
  • Tying all sections together with ease of navigation is probably the most important
  • Being able to go to one program to get important information
  • Being cloud-based
Return on Investment
  • Less time spent trying to find information in different programs
  • Going paperless
  • Everyone can access it in the department
Alternatives Considered
So much easier to use and the convenience of having everything in one place is astronomical.
Other Software Used
Users and Roles
146
Patrol, Dispatch, Investigations, Property/Evidence, etc.
Support Headcount Required
These people are trained in how to use the program not necessarily tech support
Business Processes Supported
  • Reports
  • Dispatch
  • Records
Innovative Uses
  • Creating reports
  • Keeping track of personnel
Future Planned Uses
  • Training Records
  • Policy management
Likelihood to Renew
10
Essential for our agency
Products Replaced
Yes
VisionAir
Key Differentiators
  • Product Usability
Usability meaning being able to use it for many different functions
Evaluation Lessons Learned
Not sure
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
Yes
I was not privy to the phases
Implementation Issues
  • User understanding
  • New system
Implementation Rating
9
Very good system to tie all functions of an agency together
Support Rating
8
Haven’t had too many problems but when we have support techs are a always there
Premium Support
Not sure
Bug Resolution
No
Exceptional Examples of CentralSquare Public Safety Suite Pro (Zuercher) Support
They sent out a trainer to give the entire department specialized training in their specific area of use of the program
Usability
9
I would have given a 10 but the reports section is kinda of difficult to navigate
Easy Tasks
  • Report
  • Entering Data
Difficult Tasks
  • Building Reports
Mobile Interface Availability and Impressions
Yes, but I don't use it
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