Name: Century Business Suite
Author: Excelacom

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Business Intelligence (BI)

Collaboration

Environmental, Social, and Governance (ESG)

Payment Facilitation

VoIP

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Access Gateways

Cloud Storage

Disaster Recovery as a Service (DRaaS)

Fraud Detection

Graph Database

High Availability Cluster

Infrastructure-as-Code (IaC)

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Network Behavior Analysis

Network Performance Monitoring

SOA Application Gateways

SaaS Management

Secure Email Gateway

System Monitoring

Traffic Switching

Value-Added Resellers (VARs)

Virtualization Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Customer Reference Management

Data Management

Email Marketing

Gamification

Marketing Automation

Mobile Marketing

SMS Marketing

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Social Commerce

Sales

Architecture

Commercial Drone

Equation Editors

Home Health Care

Insurance Agency Management

Membership Management

OSS/BSS (Operations Support/Business Support)

Online Voting

Practice Management

Revenue Cycle Management (RCM)

Simulation

Text Analysis

Vertical-Specific

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Century Business Suite, developed by Excelacom Inc., is positioned as a solution that aims to facilitate digital transformation for businesses of all sizes. According to the vendor, this suite of tools and services is designed to optimize IT infrastructure, automate processes, leverage artificial intelligence, and align business capabilities. Century Business Suite caters to various professions and industries, including telecommunications service providers, cable operators, IT organizations, and communications service providers.

## Key Features

**Digital Transformation**: According to the vendor, Century Business Suite aims to empower businesses to adopt and offer new digital services, engage customers by providing access to business and designing services according to their needs, support paperless and process automated office accessible through all platforms, digitize processes, and enable new business models on any scale. It is also said to monitor and analyze business and customer data to predict future outcomes.

**Artificial Intelligence**: The vendor claims that Century Business Suite helps businesses choose the right AI strategy, approach, and solution. It is positioned as a solution that implements AI for solving small and simple problems first, and then scales it up. The suite is said to facilitate the development and production practice of AI solutions and supports the implementation of AI in various business areas.

**Robotic Process Automation**: According to the vendor, Century Business Suite facilitates the simulation of workflows and implements smart, repeatable, and measurable processes. It is claimed to acquire processes from real-line business back-office people and utilizes low-code platforms that can adopt business behaviors and be operated by non-technical users. The suite is said to help IT implement an evolutionary approach to software implementation with security and version control.

**Network Transformation Readiness**: The vendor states that Century Business Suite ensures effective network rollouts by addressing OSS/BSS readiness challenges. It is positioned as a solution that helps avoid order fallouts or bottlenecks in service fulfillment and supports the implementation of new network layers such as Multi-access Edge Computing (MEC), HetNet, IoT networks, Virtual networks, and CORD.

**Constant Service Transformation**: According to the vendor, Century Business Suite enables the creation of new products and services in evolving network environments. It provides an application layer for independent service provisioning and empowers piloting and scaling of successful offerings.

**Transformation of Business Processes**: The vendor claims that Century Business Suite supports the acquisition of new skills and knowledge from the entire ecosystem. It is positioned as a solution that enhances company readiness and working environment for sustainable growth and facilitates the digitization of processes and functions using new technologies.

**Transforming the Organization**: According to the vendor, Century Business Suite empowers the workforce to innovate and create customer-centric services. It is said to involve everyone in the transformation process, from executives to interns, and create an environment for gathering, nurturing, and implementing ideas.

**Business Capabilities Aligned**: The vendor states that Century Business Suite establishes resource use rationalization processes and boosts development velocity and agility.

**Exploring, Selecting, and Using New Technologies**: According to the vendor, Century Business Suite helps with service orchestration for 5G, billing for SaaS or NaaS, service creation, and data center monetization. It is positioned as a solution that addresses challenges in selecting and implementing the right vendors and technologies.

**Network Rollout: Synchronization of the Back Office is Key to Success**: The vendor claims that Century Business Suite addresses the migration of Hybrid Fiber COAX (HFC) networks to Distributed Access Architecture (DAA). It is positioned as a solution that enables cable operators to compete with fiber-based or over-the-top (OTT) service providers and supports high-speed service provisioning.

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Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Excelacom

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Century Business Suite

Overview

What is Century Business Suite?