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Lumen Contact Center has proven to be a game-changer for businesses looking to streamline their customer interactions and enhance overall …
Overview
What is Lumen Contact Center?
Lumen Contact Center is a contact center platform designed to enhance customer experience, reduce costs, and protect sensitive customer information. According to the vendor, it caters to businesses of various sizes, including small enterprises and large corporations. Professions and industries such...
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What is Lumen Contact Center?
Lumen Contact Center (formerly CenturyLink Contact Center) is a blended inbound / outbound configurable call center software solution.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Lumen Contact Center?
Lumen Contact Center is a contact center platform designed to enhance customer experience, reduce costs, and protect sensitive customer information. According to the vendor, it caters to businesses of various sizes, including small enterprises and large corporations. Professions and industries such as customer support, sales and marketing, financial services, healthcare, and retail are said to benefit from the capabilities of Lumen Contact Center.
Key Features
Cloud-based Solutions: According to the vendor, Lumen Contact Center offers cloud-based solutions that allow businesses to avoid upfront costs and leverage innovative pricing models. It is claimed to provide reduced total cost of ownership and the flexibility to scale contact center operations as needed.
Call Optimization Tools: The vendor claims that Lumen Contact Center provides call optimization tools to drive efficient and profitable customer interactions. These tools are said to enhance the customer experience by improving call quality, reducing wait times, and increasing first-call resolution rates.
Real-time Authentication and Fraud Prevention: Lumen Contact Center includes features to protect sensitive customer information by detecting threats in real-time. According to the vendor, real-time authentication and fraud prevention capabilities safeguard customer data and prevent fraudulent activities, ensuring compliance with data protection regulations.
Customizable Contact Center Offerings: The vendor states that Lumen Contact Center offers a flexible approach, allowing businesses to customize their contact center offerings to meet their current needs. It is claimed to enable optimization of contact center strategies and alignment with customer experience trajectories.
Genesys Cloud Contact Center Integration: Lumen Contact Center integrates with Genesys Cloud Contact Center, providing a comprehensive solution to meet customer demands. According to the vendor, leveraging the capabilities of Genesys Cloud Contact Center enhances customer experience, minimizes upfront investment, and ensures the security of customer information.
Lumen Contact Center Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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- Business Problems Solved
Lumen Contact Center has proven to be a game-changer for businesses looking to streamline their customer interactions and enhance overall customer service. Users have consistently praised the centralized platform for its ability to effectively manage customer interactions, resulting in improved customer satisfaction. With features like analytics and reporting, businesses are able to identify areas of improvement and optimize their operations, leading to higher levels of efficiency and productivity.
One of the standout features of Lumen Contact Center is its ability to seamlessly handle customer interactions across multiple channels. Users have reported that the software enables them to provide consistent and efficient customer service through voice calls, email, webchat, and social media. This has resulted in a more reliable and streamlined approach, ensuring that customers receive a high-quality experience regardless of the channel they choose.
The agility provided by Lumen Contact Center is also highly appreciated by users. The software allows businesses to make quick queue and call traffic modifications, ensuring that agents are always prepared to deliver exceptional customer experiences. This flexibility has allowed businesses to adapt to changing needs and unpredictable spikes in call volume with ease.
Additionally, Lumen Contact Center has proven to be a valuable solution for businesses going through transitions in their telecommunications providers. Users have successfully migrated their business VOiP from other phone providers to Lumen Contact Center, as well as vice versa, experiencing seamless handling of returns and problem-solving.
Overall, Lumen Contact Center addresses key business problems by providing a centralized platform for managing customer interactions, improving service quality through analytics and reporting, streamlining multichannel communication, offering agility in call traffic management, and facilitating smooth transitions between telecommunications providers.