Ceridian Dayforce HCM

Ceridian Dayforce HCM Reviews

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August 02, 2021

New-ish to Dayforce

Score 8 out of 10
Vetted Review
Verified User
Review Source
There is no dedicated representative for support - a support ticket must be opened through their support portal and is randomly assigned to a representative to assist. Many times they are overseas or in different timezones and meetings/phone calls must be scheduled according to their timezone instead of the customer's. Issues have to be explained multiple times to multiple representatives - not sure if they do not keep notes on file, but it certainly doesn't seem that way. High priority issues do get answered fairly quickly, but it can take weeks and months to get other issues resolved.
Mary Clinton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have had good experiences with support. One time I needed help on commit day. I submitted an urgent ticket and barely had time to get coffee before they were on the phone. They understood my problem, knew the answer and helped me fix it and commit payroll on time.
Emily Ozmon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support team is very quick to respond and to acknowledge case submissions. for a medium level case the response time is usually under 2 days. For an urgent case it is less than 1 hour in most case. They will work with you to get any issue resolved no matter what it takes or how complicated the request is.
November 16, 2020

A work in progress.

Amanda Wunrow | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I give a six as my overall rating on Dayforce support because I have had some rough experience with trying to get help. It is sometimes frustrating when you are trying to explain something but then get an answer of that we cannot do that in Dayforce. What I mean by this is that it was a feature that was setup before but is not working anymore due to an upgrade. I understand and like that Dayforce is upgrading and changing but do not like when something on the back end of system gets changed and then we have no solution to change it back to what it was or have a solution to adapt it to what is new in the system to allow our system to perform correctly.
November 16, 2020

Ceridian Dayforce Review

Emily O'Donnell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is easy to access and I get a quick response most of the time. Sometimes, however, I haven't had the best experiences with some support specialists. I have had to tell them our issue multiple times and have stayed on a phone call for much longer than needed. Usually, though, support specialists are very friendly and helpful.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We have found that the quality of the service we receive from support is completely dependent on the support person who receives the case. Some of the support reps are exceptional and others seem to want to get the case out of their queue as quickly as possible with little regard to whether they have resolved the issue to our satisfaction. In addition, we have had many cases where one person is working the case and after not hearing from anyone for several days, we hear that a new person is put on the case because the original person is out. A lot of time is lost and we often have to re-explain the whole situation. Very frustrating.

We also get a lot of "we couldn't replicate the situation" so the case just gets marked closed.
April Atkins, CPP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
This is dependent on what type of support that is needed. Ceridian has opportunities to make improvements relating to support on the global/UK side. I find it challenging to get problems solved quickly with our UK Native payroll. The US side is different. We tend to get our issues resolved quickly when we encouter issues on the US side.
August 13, 2019

Happy with Dayforce

Score 9 out of 10
Vetted Review
Verified User
Review Source
Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
Roberta Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Dayforce has always been quick to respond to all of our issues. Whether the change is small or big, Dayforce shows up and helps us tackle whatever we need help with in a timely manner. They also check back after the issue is resolved to ensure that we aren't experiencing any other problems.
Tanis D. Dove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Getting thing resolved takes longer than expected. If it doesn't stop checks from being printed it is atleast 3 days mostly longer before you actually get help. Once you get help in most cases you are good except for report.

Ceridian Dayforce HCM Scorecard Summary

Feature Scorecard Summary

Human Resource Management (7)
77%
7.7
Employee demographic data (420)
80%
8.0
Employment history (447)
82%
8.2
Job profiles and administration (439)
76%
7.6
Workflow for transfers, promotions, pay raises, etc. (443)
79%
7.9
Organizational charting (404)
73%
7.3
Organization and location management (443)
73%
7.3
Compliance data (COBRA, OSHA, etc.) (293)
76%
7.6
Payroll Management (7)
82%
8.2
Pay calculation (478)
88%
8.8
Support for external payroll vendors (241)
75%
7.5
Off-cycle/On-Demand payment (46)
84%
8.4
Benefit plan administration (384)
79%
7.9
Direct deposit files (464)
88%
8.8
Salary revision and increment management (366)
82%
8.2
Reimbursement management (245)
79%
7.9
Leave and Attendance Management (3)
82%
8.2
Approval workflow (411)
84%
8.4
Balance details (423)
82%
8.2
Annual carry-forward and encashment (345)
80%
8.0
Employee Self Service (5)
82%
8.2
View and generate pay and benefit information (473)
87%
8.7
Update personal information (483)
86%
8.6
View company policy documentation (331)
79%
7.9
Employee recognition (174)
74%
7.4
View job history (398)
84%
8.4
Asset Management (1)
69%
6.9
Tracking of all physical assets (81)
69%
6.9
HR Reporting (3)
68%
6.8
Report builder (482)
68%
6.8
Pre-built reports (482)
72%
7.2
Ability to combine HR data with external data (341)
64%
6.4
Onboarding (2)
76%
7.6
New hire portal (294)
77%
7.7
Manager tracking tools (264)
75%
7.5
Performance and Goals (4)
75%
7.5
Corporate goal setting (162)
74%
7.4
Individual goal setting (178)
74%
7.4
Line-of sight-visibility (153)
74%
7.4
Performance tracking (184)
77%
7.7
Performance Management (5)
77%
7.7
Performance plans (189)
77%
7.7
Performance improvement plans (165)
77%
7.7
Review status tracking (194)
77%
7.7
Review reminders (191)
78%
7.8
Multiple review frequency (173)
77%
7.7
Succession Planning (4)
75%
7.5
Create succession plans/pools (75)
75%
7.5
Candidate ranking (78)
75%
7.5
Candidate search (82)
76%
7.6
Candidate development (77)
74%
7.4
Recruiting / ATS (7)
78%
7.8
Job Requisition Management (224)
80%
8.0
Company Website Posting (219)
82%
8.2
Publish to Social Media (183)
77%
7.7
Job Search Site Posting (212)
80%
8.0
Duplicate Candidate Prevention (179)
78%
7.8
Applicant Tracking (220)
77%
7.7
Notifications and Alerts (215)
76%
7.6

What is Ceridian Dayforce HCM?

Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, and Asia Pacific Japan. Their brand promise –Makes Work Life Better™ –is the commitment they make to employees, customers, their employees, and to the communities they operate in around the world. Their technologies aim to help customers adapt, evolve, and win as they reimagine the future of work. The Dayforce platform is a single solution for HCM designed to help HR and business leaders make smart decisions that create quantifiable value for their companies. It simplifies complex HR and operational processes faced by companies and applies modern technology to create experiences employees love to use.

Ceridian Dayforce HCM Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Ceridian Dayforce HCM Screenshots

Dayforce Home ScreenScheduling DashboardCompensation DashboardSuccession Planning - Talent MatrixPayroll DashboardDayforce Mobile - RecruitingDayforce Mobile - SchedulingDayforce Benefits Decision SupportDayforce AssistantDayforce WalletPerformance Management

Ceridian Dayforce HCM Videos

The Hanover Insurance Group is focused on attracting and retaining the right workforce to remain competitive in a heavily disrupted industry. The Hanover partnered with Ceridian to leverage Dayforce's single system to create a seamless employee experience and meet the needs of their workforce – now and in the future.
Dayforce in the manufacturing industry
Dayforce in the financial services industry
#CeridianINSIGHTS virtual conference 2020
Make any day payday with Dayforce Wallet
The Hanover Insurance Group looks to the future of work
ATI Physical Therapy discusses how they attract and retain top talent in the increasingly competitive healthcare industry. ATI plans to use the Dayforce Compensation module to ensure they are paying their employees at a competitive rate, and ultimately retaining their best clinicians. With the Dayforce MyMove process, ATI was able to migrate their historical data from their legacy system to Dayforce quickly and easily, saving hundreds of hours.

Watch Spirit AeroSystems employs 18,000 people across seven facilities worldwide, ranging from engineers to line workers to accountants and office staff. The aerostructures manufacturer uses Dayforce to streamline its payroll processing, and ease the burden of compliance for a diverse, global workforce.

Watch Marshall Health has a diverse workforce of over 1,400 employees within 70 healthcare specialties that the organization services. The healthcare provider leverages Dayforce's single system to manage its growing workforce, and attract and retain top talent in an increasingly competitive industry.

Watch DeRoyal Industries shifts labor and production to supply essential protective equipment

Watch Marshall Health prescribes an engaged workforce

Watch Spirit AeroSystems soars through global payroll

Ceridian Dayforce HCM Downloadables

Ceridian Dayforce HCM Integrations

Ceridian Dayforce HCM Competitors

Ceridian Dayforce HCM Pricing

Ceridian Dayforce HCM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish (US), English (GB), French, French Canadian, Spanish (Latin America), Spanish (Spain), Italian, German, Polish, Simplified Chinese, Dutch, Hindi, Portuguese (Brazil), Croatian, Czech, Romanian, Bulgarian, Slovak, Japanese, Korean, Hungarian, Thai

Frequently Asked Questions

What is Ceridian Dayforce HCM?

Ceridian Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.

What is Ceridian Dayforce HCM's best feature?

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.8.

Who uses Ceridian Dayforce HCM?

The most common users of Ceridian Dayforce HCM are from Mid-size Companies and the Retail industry.