TrustRadius Insights
Certain Touchpoint has been an invaluable tool for users looking to modernize their conference experience and go paperless. By replacing …
Overview
What is Certain Touchpoint?
Certain Touchpoint (formerly Gather Digital) is a mobile event app developed by Twin Particle, and supported by Certain headquartered in San Francisco.
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What is Certain Touchpoint?
Certain Touchpoint (formerly Gather Digital) is a mobile event app developed by Twin Particle, and supported by Certain headquartered in San Francisco.
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Product Details
- About
- Tech Details
What is Certain Touchpoint?
Certain Touchpoint Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Certain Touchpoint has been an invaluable tool for users looking to modernize their conference experience and go paperless. By replacing printed materials with electronic options, the app has saved users valuable resources and staff time. Attendees have greatly appreciated the convenience of electronic programs that provide updates and notifications, while exhibitors and sponsors have benefited from the added value of featuring their events in an app.
Users have also found Certain Touchpoint highly capable and flexible, making it simple to set up large conferences with clarity. The app has allowed for better communication and engagement between attendees, speakers, and exhibitors, resulting in a more positive overall conference experience. Furthermore, the app's ability to collect evaluation data and track CEUs has made the process more efficient, reducing the risk of human error. Overall, Certain Touchpoint has solved key business problems by streamlining processes and improving engagement at conferences.
Intuitive User Interface: Many users have found Certain Touchpoint's user interface and design to be intuitive and easy to use. They appreciated the simplicity in navigating through the platform, making it easier for them to manage their events efficiently.
Flexible Premium Features: Users have praised Certain Touchpoint's flexibility in adding premium features for a separate fee. They liked how they could pick and choose what additional features were necessary for their business, rather than having to pay a huge price for everything.
Outstanding Customer Service: The customer support of Certain Touchpoint has been highly praised by reviewers. Users found the staff professional, polite, and helpful, providing quick and efficient responses that helped resolve any issues or concerns they had with the platform.
Confusing User Interface: Several users have expressed concerns about the confusing and unintuitive user interface of Certain Touchpoint. Users found it hard to navigate through the software, with some having difficulty in locating basic features.
Connectivity Issues: Many users experienced connectivity issues while using Certain Touchpoint, getting locked out of the system multiple times per event. Furthermore, they struggled with uploading data into the system due to poor connectivity.
Costly Pricing Structure: Some users felt that Certain Touchpoint's pricing structure was expensive for what it offered and not suitable for non-profit organizations. They were dissatisfied with the product's value for price and believed that other competitive products had better pricing models.
Based on user reviews, the most common recommendations for Gather Digital are to consider the importance of features and request a demo and trial period before making a decision. Users believe it is crucial to understand which features are most important for their event management needs and recommend exploring the product through a demo or trial to ensure it meets their requirements.
Users also appreciate the good customer service and ease of use provided by Gather Digital. They consistently praise the platform for its responsive and helpful customer service, as well as its user-friendly interface that makes navigating and utilizing the platform straightforward and intuitive.
Lastly, users encourage exploring the new features offered by Gather Digital and enjoying the improved interface. They express excitement about the potential of these new features and appreciate the efforts made by the company to enhance the platform's interface, finding it more visually appealing and easier to navigate.
It is worth noting that several other positive aspects of Gather Digital are mentioned in user reviews, such as outstanding customer service, easy CEU tracking, flexibility and adaptability, unique functionality, thorough demos, and overall satisfaction with the platform.