Call Center Workforce Optimization

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Java Technologies

Kubernetes Monitoring

Version Control

Development

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Accounting and Tax Services

Financial Research

Financial Risk Management

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Asset Tokenization

Business Process Automation

Cloud Storage

Disaster Recovery

Fraud Detection

Governance, Risk & Compliance

IT Professional Services

Integration Platform as a Service (iPaaS)

License Management

Load Testing

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Packet Analyzer

Remote Desktop

SaaS Backup

Server Virtualization

Traffic Switching

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Content Management

Conversion Rate Optimization

Customer Success

Data Cleansing

Digital Content Creation

Email Marketing

IP Geolocation

Marketing Automation

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Sales Acceleration

Sales Forecasting

Sales Pipeline

Sales

Awards Management

Clinical Trial Management

Debt Collection

Insurance Suites

Interior Design

Investment Portfolio Management

PCB Design

Tax Practice Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

AWS Chatbot

Amazon AWS

Drift

Azure Bot Service (Microsoft Bot Framework)

Microsoft

SAP Conversational AI (discontinued)

ZoomInfo Chat

ZoomInfo

ManyChat

Salesforce Einstein Bots

Salesforce

Tidio

ChatBot

LiveChat

Chatfuel

SupWiz

boost.ai

Dixa

Freshdesk

Microsoft Entra ID

Google Search Appliance (discontinued)

Atlassian Jira

Klaviyo

Zendesk Suite

Pipedrive

Slack

Salesforce CMS

Zapier

Surveypal

Microsoft Teams

Microsoft Dynamics 365

Google Calendar

### Chatbot Development
Users have expressed a mix of feedback regarding Certainly's chatbot development features. While some appreciate the user-friendly interface and the ability to create custom chatbots tailored to their needs, others have highlighted areas for improvement. Suggestions include enhancing the visual organization of the canvas for larger bots, providing more diverse formatting options, and simplifying certain functionalities that currently feel cumbersome. Despite some challenges, users find Certainly's chatbot development platform to be a valuable tool for creating AI bots efficiently.

### User Experience
User sentiment regarding Certainly's user experience abilities is varied. While many users appreciate the platform's user-friendly interface and ease of getting started, some express concerns about certain aspects of the platform feeling clunky and the setup process being challenging. Despite these mixed opinions, users generally acknowledge the value of Certainly's user experience features in facilitating chatbot development for various industries.

### Onboarding and Setup
The reviews of Certainly's onboarding and setup process reflect a range of perspectives. While some users appreciate the platform's versatility and the support received during setup, others express concerns about the lack of analytics data, clunky UI, and difficulties in setting up certain features like webhooks. Users also mention challenges with the setup process, including slow saving of changes and the absence of a mobile software. Despite these drawbacks, users find Certainly effective in handling customer inquiries and managing complex dialogue flows.

### Customer Interaction
Users consistently highlight Certainly's exceptional customer interaction capabilities, emphasizing the platform's effectiveness in streamlining customer inquiries and enhancing self-service options. The proactive and friendly support provided by Certainly is commended for fostering long-lasting relationships with customers. Additionally, the platform's native integration with Zendesk is praised for facilitating efficient ticket handovers and follow-ups, further improving the overall customer interaction experience.

### Customer Support Enhancement
Users have expressed mixed sentiments regarding Certainly's customer support enhancement capabilities. While many appreciate the fast and reliable support provided by the team, some have highlighted areas for improvement. The platform's ease of customization and design, coupled with its quick fixes and direct assistance, have been commended. However, concerns have been raised about the clunky user interface and the need for more comprehensive documentation in the help center. Despite these drawbacks, users generally acknowledge Certainly's efforts to enhance customer support.

### Self-Service Solutions
Users have expressed a range of opinions regarding Certainly's self-service solutions. While some appreciate the platform's ability to streamline customer interactions and enhance self-service options, others have highlighted challenges with the platform's user interface and functionality. The consensus seems to be that Certainly's self-service solutions have potential but may require further refinement to meet all user needs effectively.

Cons:
Limited customization options: Some users have found the editor interface to be slow and lacking in customization options, making it difficult for them to tailor the chatbot's appearance according to their preferences.
Clunky setup process: Several reviewers have mentioned that setting up and connecting modules within the platform can be time-consuming and require too many clicks, which can make the initial setup process feel cumbersome.
Lack of comprehensive analytics: Users have expressed frustration over the lack of detailed analytics data available, particularly when dealing with large bots. This has made it challenging for them to track performance metrics and gain insights into user interactions with the bot.

High Praise for Complex and Tailored Responses: Users highly praise the integration with ChatGPT, highlighting its complexity in providing tailored responses to customers. This feature has received positive feedback from multiple reviewers, who appreciate the personalized experience it offers.

Seamless Compatibility with Zendesk: Certainly's seamless compatibility with Zendesk earns high praise from reviewers, showcasing top-notch chat-bot development. This integration allows for smooth ticket handovers and efficient follow-up with customers, enhancing the overall customer support experience.

Versatility in Creating Custom Chat-bots: The platform's versatility is a standout feature according to multiple users. They appreciate the ability to create custom chat-bots that meet their specific needs and align with their business requirements. The comprehensive module-based canvas provided by Certainly allows for efficient bot creation and management, making it easy to tailor chat-bots for different purposes.

Certainly ESSENTIAL

BotXO BUSINESS

Certainly ENTERPRISE

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Intercom

Certainly

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Star Wars Star Destroyer Demo

Certainly & Shopify Full Demo

Discover how Certainly's Conversational AI could revolutionize the way you interact with your customers.

Certainly.io explainer video

Certainly Conversational AI Platform for Ecommerce. 

Sell more, sell better.

Over 98% of your traffic doesn't convert. That's not good business. Stop wasting money. Start understanding your users through Conversational AI solutions.

Where to find out more about Certainly 🔎❓  

Our website: https://certainly.io/

Linkedin: https://www.linkedin.com/company/certainly  

Facebook: https://www.facebook.com/certainlyio  

Twitter: https://twitter.com/certainly_io

Certainly Customer Testimonials

------------------------------------------------------------------------------------------------------- 

Where to find out more about Certainly 🔎❓  

Our website: https://certainly.io/

Linkedin: https://www.linkedin.com/company/certainly  

Facebook: https://www.facebook.com/certainlyio  

Twitter: https://twitter.com/certainly_io

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Certainly
Formerly BotXO Platform

Overview

What is Certainly?