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High Praise for Complex and Tailored Responses: Users highly praise the integration with ChatGPT, highlighting its complexity in providing …
Starting at $650 3 live* bots, All essential features
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What is Certainly?
Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment…
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Certainly ESSENTIAL
$650.00
Cloud
3 live* bots, All essential features
BotXO BUSINESS
$1200
Cloud
6 live* bots, All essential features +
Certainly ENTERPRISE
Quote
Cloud
10 live* bots, All essential features +
Entry-level set up fee?
- $650 3 live* botsOptional
For the latest information on pricing, visithttps://www.certainly.io/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Certainly & Shopify Full Demo
YouTube
Star Wars Star Destroyer Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Certainly?
Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value.
Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies communicate digitally with people by building a truly interactive experience, based on conversation instead of clicks, focusing building loyal, long-term relationships and creating returning customers.
The Certainly Conversational AI software connects across other platforms used to run business. From customer care, sales and marketing to community, HR and management, it provides a conversational interface designed to turn user interaction into a frictionless, convenient & relevant user experience.
Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies communicate digitally with people by building a truly interactive experience, based on conversation instead of clicks, focusing building loyal, long-term relationships and creating returning customers.
The Certainly Conversational AI software connects across other platforms used to run business. From customer care, sales and marketing to community, HR and management, it provides a conversational interface designed to turn user interaction into a frictionless, convenient & relevant user experience.
Certainly Features
- Supported: Intuitive Certainly Conversational AI Builder & AI Manager made for business people.
- Supported: Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish and more.
- Supported: 24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel.
- Supported: No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time.
- Supported: Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL.
- Supported: Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation.
- Supported: Rich analytics tool to understand user journeys and improve performance.
- Supported: Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more.
- Supported: From do it yourself to end-to-end solution: Get the help you need from the Certainly customer community, Certainly humans, Certainly Supportbot or our partner network.
- Supported: Extensive, continuously updated documentation, how-to videos and deep-dive guides.
Certainly Screenshots
Certainly Videos
Discover how Certainly's Conversational AI could revolutionize the way you interact with your customers.
Testimonials for Certainly
Certainly Integrations
- Dixa
- Freshdesk
- Microsoft Entra ID
- Google Search Appliance (discontinued)
- Jira Software
- Klaviyo
- Zendesk Suite
- Pipedrive
- Slack
- Salesforce CMS
- Zapier
- Surveypal
- Microsoft Teams
- Microsoft Dynamics 365
- Google Calendar
- Twilio SendGrid Email API
- part of Twilio SendGrid
- Consignor
- Facebook Messenger
- PostNord
- Rejseplanen
- ipstack
- Ups
Certainly Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, Italian, French, Dutch, Polish, Romanian, Finnish, Norwegian, Russian, Swedish, Danish |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
High Praise for Complex and Tailored Responses: Users highly praise the integration with ChatGPT, highlighting its complexity in providing tailored responses to customers. This feature has received positive feedback from multiple reviewers, who appreciate the personalized experience it offers.
Seamless Compatibility with Zendesk: Certainly's seamless compatibility with Zendesk earns high praise from reviewers, showcasing top-notch chat-bot development. This integration allows for smooth ticket handovers and efficient follow-up with customers, enhancing the overall customer support experience.
Versatility in Creating Custom Chat-bots: The platform's versatility is a standout feature according to multiple users. They appreciate the ability to create custom chat-bots that meet their specific needs and align with their business requirements. The comprehensive module-based canvas provided by Certainly allows for efficient bot creation and management, making it easy to tailor chat-bots for different purposes.
Cons: Limited customization options: Some users have found the editor interface to be slow and lacking in customization options, making it difficult for them to tailor the chatbot's appearance according to their preferences. Clunky setup process: Several reviewers have mentioned that setting up and connecting modules within the platform can be time-consuming and require too many clicks, which can make the initial setup process feel cumbersome. Lack of comprehensive analytics: Users have expressed frustration over the lack of detailed analytics data available, particularly when dealing with large bots. This has made it challenging for them to track performance metrics and gain insights into user interactions with the bot.