Name: CFN Insight
Price: 99 USD
Author: CustomerFirst Now

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

Vertical-Specific

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CFN Insight is a consulting strategy and innovation service provided by Clarivate that caters to organizations of all sizes, from startups to large enterprises. According to the vendor, this tool aims to foster innovation, support data-driven decision-making, and help organizations achieve their objectives.

## Key Features

**Maximize workforce efficiency**: According to the vendor, CFN Insight assists organizations in optimizing their workforce by assigning the right people to the appropriate tasks, thereby enhancing productivity. The tool offers benchmarking of staffing levels and structures against industry peers and identifies areas that may require additional resources or specialized skills.

**Improve process effectiveness**: The vendor claims that CFN Insight identifies opportunities to reduce costs and enhance team productivity. It evaluates existing processes for logic and consistency, highlighting areas for streamlining complex workflows.

**Ensure data accuracy**: According to the vendor, CFN Insight leverages the team's expertise to evaluate data integrity, ensuring the availability of accurate and reliable information for strategic decision-making.

**Optimize technology infrastructure**: The vendor states that CFN Insight evaluates the effectiveness of existing technology systems and helps organizations discover opportunities for digital transformation and automation.

**Planning**: CFN Insight facilitates organizations in understanding their key objectives and challenges. It defines the scope, methodology, and deliverables of the engagement, while also planning on-site activities.

**Investigation**: According to the vendor, this phase involves gathering on-site data on staffing, technology, and processes. CFN Insight defines workflows, procedures, interdependencies, systems, and security/quality measures. It engages stakeholders through interviews, observational analysis, contextual inquiry, and time-motion studies.

**Analysis**: CFN Insight conducts a thorough review and analysis of collected data. It documents the strengths and weaknesses of current operations and provides recommendations for process and workflow improvements, as well as the effective use of services and technology. The tool delivers reports to facilitate discussion, collaboration, and solution-building for addressing organizational pain points.

Basic

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CFN Insight

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

CustomerFirst Now

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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CFN Insight

Overview

What is CFN Insight?