Name: CGI Advantage Case Management
Author: CGI

Help Desk

Web and Video Conferencing

Customer Support

Push Notifications

Development

Business Intelligence (BI)

Collaboration

Diagramming

Environmental, Social, and Governance (ESG)

Org Chart

Supply Chain Visibility

Traceability

Enterprise

Accounting

Revenue Management

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (Canada)

Data Observability

Data Replication

Debugging

Desktop Outsourcing

Electronic Data Interchange (EDI)

Encryption Key Management

Enterprise Flash Array Storage

Fraud Detection

Industrial IoT

Integration Platform as a Service (iPaaS)

Load Balancing

Machine Learning

Network Function Virtualization (NFV)

Network Performance Monitoring

Network Troubleshooting

Packet Analyzer

Runtime Application Self-Protection

Secure Web Gateway

Security Awareness Training

Smart Contracts

Static Code Analysis

Threat Hunting

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Experience

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Automation

Real-Time Interaction Management

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Email Tracking

Sales

HIPAA Compliance

Insurance Suites

Practice Management

Public Sector Software

Restaurant Management

Tax Practice Management

Tour Operator

Vertical-Specific

Top Rated 2023

medium

large

IBM FileNet Content Manager is a cloud-native content services solution to manage, share and collaborate on content to save employees’ time and improve customer experiences. This ECM solution includes functionality for document management, business process management, case management, content analytics, imaging, records management, and information governance. The IBM FileNet Content Manager content management solution provides the foundation for IBM Cloud Pak® for Business Automation. It uses AI to deliver deep insights from unstructured content. It can be used to create innovative business applications on any cloud and manage all enterprise content, from any source.

IBM FileNet Content Manager

Enterprise Content Management

Content capture & imaging

File sync, storage & archiving

Document management

Records management

Content search & retrieval

Enterprise content collaboration

Content publishing & creation

Security, risk management & information governance

Contract lifecycle management

Automated workflows

Artificial intelligence

Mobile support

Integration

The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.

OpenText Content Suite Platform

OpenText

Bonterra Case Management

Likelihood to Recommend

Likelihood to Renew

Availability

Performance

Usability

Support Rating

Online Training

In-Person Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor pre-sale

Vendor post-sale

Bonterra

Bonterra ETO

IBM Case Manager

Oracle Argus

Oracle

webMethods AgileApps Cloud

Software AG

PowerSchool Unified Classroom Special Programs

PowerSchool Group LLC

Verint Case Management Professional

Verint

Alliance Enterprises Aware

Alliance Enterprises, Inc.

Case Management by Gather

Gather

CGI Advantage Case Management supplies contract management, grievances & incident management, and discipline management to governments, in accordance with business rules.

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

Appian Community Edition

Application - Standard

Platform

Unlimited

Application - Infrequent

Application - Input-Only

Appian

Low-Code Development

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

small

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Starter Suite

Professional

Unlimited+

Salesforce Service Cloud

Incident and problem management

Self Help Community

Multi-Channel Help

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Automated responses

Attachments/Screencasts

SLA management

Forums

Q and A

Surveys/polls

Live help chat

Phone support

Call scripting

Salesforce