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Chameleon

Chameleon

Overview

What is Chameleon?

Chameleon offers a platform to build user guidance for web products, without writing code. The product enables users to create product tours to help teach, guide and convert users. Tours are built with a simple WYSIWYG editor with reusable components, customized styling, automated analytics…

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Recent Reviews

TrustRadius Insights

Chameleon has been praised by users for its ability to gather feedback and notify users about new or enhanced features within a product. …
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Pricing

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What is Chameleon?

Chameleon offers a platform to build user guidance for web products, without writing code. The product enables users to create product tours to help teach, guide and convert users. Tours are built with a simple WYSIWYG editor with reusable components, customized styling,…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trychameleon.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Chameleon Pens Color Tops Demo - Creativation January 2017

YouTube

chameleon colortone pencil review and demo

YouTube

Chameleon Handbag Insert Organizer Demo

YouTube

Chameleon Color Tops | Review & Demo

YouTube

Project Chameleon Tech Demo

YouTube

Chameleon Dashboard Demo

YouTube
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Product Details

What is Chameleon?

Chameleon offers a platform to build user guidance for web products, without writing code. The product enables users to create product tours to help teach, guide and convert users. 

Tours are built with a simple WYSIWYG editor with reusable components, customized styling, automated analytics tracking and powerful features such as user segmentation and A/B testing. 

Chameleon connects with hundreds of tools via Segment.com. The tool can be implemented via a simple JavaScript snippet or Chrome extension. 

Chameleon Features

  • Supported: Build unlimited product tours
  • Supported: Customized styling
  • Supported: Analytics tracking
  • Supported: User segmentation
  • Supported: Multivariate testing
  • Supported: Advanced integrations
  • Supported: Shortlink triggers
  • Supported: Developer API

Chameleon Screenshots

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Chameleon Video

Chameleon offers a much better experience for onboarding new users

Chameleon Competitors

Chameleon Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Chameleon has been praised by users for its ability to gather feedback and notify users about new or enhanced features within a product. This software has also been utilized to provide additional support and self-service solutions, making it an effective tool for in-app training through tours. Users have found value in running multi-step NPS surveys and deploying product adoption tours quickly and efficiently. One major pain point that Chameleon addresses is the need for in-app tool tips that can be updated or edited in real-time, providing inline user help and guidance within online portals. Chameleon has been successful in targeting users, showcasing new features, and notifying customers about incidents on their products. It has played a crucial role in onboarding customers onto platforms, collecting usage data, improving user understanding of products, and celebrating product wins effectively. The software has been widely used for self-service support, dynamic onboarding, connecting with other pieces of the tech stack, driving adoption, engagement, and retention. Users have also found Chameleon helpful in identifying the most used features by clients by creating easy-to-learn tours.

Ease of Use: Users find Chameleon to be easy to use and intuitive, catering to users of all levels of ability. Some reviewers have stated that the platform is super easy to test and get immediate results on, allowing them to quickly iterate and improve their in-app experiences.

Helpful Support: The support provided by Chameleon is highly appreciated by users. Reviewers mention that the Customer Success Manager has been helpful in providing videos, feedback, and best practices. Additionally, the responsive and efficient bug resolution by the Chameleon team is praised.

No-Code Customization: Users highlight the ability to create customized in-app experiences without extensive coding knowledge as a key benefit of Chameleon. This feature allows the product team to manage the user experience without the need for developers. Many reviewers note that little to no coding experience is required to design and utilize Chameleon's tools, making it accessible for all members of the team.

Tricky setup: Setting up segments in the software can be challenging, especially for those unfamiliar with working directly with software data. Some users have also found it difficult to explore hidden features that are not clearly documented.

Limited customization options: Users have expressed a desire for more options when it comes to product bundling and a more customizable experience. They also mentioned the need for an easier way to schedule content for release and greater flexibility in terms of button options on tours. Additionally, some users found that customization of launchers required coding knowledge.

Learning curve: While the tool is designed as a no-code solution, there is still a learning curve involved. However, users have acknowledged that the helpdesk support provided is excellent. It's worth noting that some technical knowledge may still be required to fully utilize the tool effectively.

Based on user recommendations, there are a few key actions to consider when using Chameleon. First, users suggest utilizing the training and onboarding support provided by customer success specialists to better understand the system and improve usability. Additionally, requesting a trial before purchasing Chameleon allows users to evaluate its features and capabilities. Finally, starting small by addressing one pain point and gathering user feedback through launching a tour with Chameleon can lead to iterative improvements over time.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Michael Ball-Marian | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Chameleon to build our product introduction/walkthrough. This helps get our new users started with a minimal touch, and without having them read long documentation (nobody reads long documentation). We use it with our startup team, for one product. Our app is a single-page web app, and this is an ideal lightweight solution.
  • Super easy installation/setup particularly if you use Segment.
  • Improved and relatively easy to learn UI.
  • Great minimal/elegant design of the elements that get displayed to your users.
  • There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
  • The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
  • Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.
Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful.
  • Saved us time/money building extensive documentation.
  • Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.
We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.
Intercom, Mixpanel, Trello
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