ChangeGear Service Desk

ChangeGear Service Desk

About TrustRadius Scoring
Score 8.0 out of 100
ChangeGear Service Desk

Overview

Recent Reviews

Read all reviews

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ChangeGear Service Desk, and make your voice heard!

Return to navigation

Pricing

View all pricing

ChangeGear Service Desk

On Premise
Per Seat per Month

ChangeGear Help Desk

On Premise

ChangeGear Change Management

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.sunviewsoftware.com/products…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Features Scorecard

No scorecards have been submitted for this product yet..
Return to navigation

Product Details

What is ChangeGear Service Desk?

Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).

ChangeGear Service Desk Features

  • Supported: Persona-based Dashboards
  • Supported: Single Platform with fully-integrated ITSM modules
  • Supported: Built-in ITIL Processes
  • Supported: Codeless Customizations
  • Supported: Flexible Licensing
  • Supported: SaaS or on-Premises
  • Supported: Easy to Implement with Seamless Upgrades

ChangeGear Service Desk Screenshots

Screenshot of Dashboard - DarkScreenshot of Workspace - Staff daily work spaceScreenshot of Service Catalog - End User ViewScreenshot of Incident grid sorted

ChangeGear Service Desk Integrations

  • Active Directory
  • Bomgar
  • Solarwinds
  • Sharepoint
  • SAP Crystal Reports

ChangeGear Service Desk Competitors

ChangeGear Service Desk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)40%

ChangeGear Service Desk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide

Frequently Asked Questions

Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).

ServiceNow IT Service Management and Zendesk Support Suite are common alternatives for ChangeGear Service Desk.

The most common users of ChangeGear Service Desk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

 (5)

Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
As this is my first position in an IT support environment, I have never used or evaluated a different product. Products such as ServiceNow are always mentioned as upgrades but the finances and logisitcal situations for the institution I work at do not allow and//or necessitate the use of such a tool.
Return to navigation