ChangeGear Service Desk

ChangeGear Service Desk

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Score 8.0 out of 100
ChangeGear Service Desk

Overview

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Pricing

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ChangeGear Service Desk

On Premise
Per Seat per Month

ChangeGear Help Desk

On Premise

ChangeGear Change Management

On Premise

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.sunviewsoftware.com/products…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features Scorecard

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Product Details

What is ChangeGear Service Desk?

Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).

ChangeGear Service Desk Features

  • Supported: Persona-based Dashboards
  • Supported: Single Platform with fully-integrated ITSM modules
  • Supported: Built-in ITIL Processes
  • Supported: Codeless Customizations
  • Supported: Flexible Licensing
  • Supported: SaaS or on-Premises
  • Supported: Easy to Implement with Seamless Upgrades

ChangeGear Service Desk Screenshots

Screenshot of Dashboard - DarkScreenshot of Workspace - Staff daily work spaceScreenshot of Service Catalog - End User ViewScreenshot of Incident grid sorted

ChangeGear Service Desk Integrations

  • Active Directory
  • Bomgar
  • Solarwinds
  • Sharepoint
  • SAP Crystal Reports

ChangeGear Service Desk Competitors

ChangeGear Service Desk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)40%

ChangeGear Service Desk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide

Frequently Asked Questions

Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).

ServiceNow IT Service Management and Zendesk Support Suite are common alternatives for ChangeGear Service Desk.

The most common users of ChangeGear Service Desk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews and Ratings

 (5)

Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
1. What kind of service-levels are you looking to establish?
2. Are there other programs you are going to be using for other aspects of 'the job?'
3. How many employees are going to be needing access to ChangeGear?
4. Do you want a highly configurable product or something that will come out of the box pre-set?
5. Are you looking to keep track of equipment deployed to the customers you support?
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