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Changepoint is a platform that marries professional services automation (PSA), project portfolio management (PPM) and business analytics to provide managers broad operational visibility and control over their strategic business portfolios.https://media.trustradius.com/product-logos/mV/oz/M249H8E40GAC.JPEGChangepointChangepoint needs a facelift2018-12-17T15:07:43.339ZWe use Changepoint for project financials, time and expense reporting. We have 6000 employees and have Changepoint integrated to Salesforce for deal tracking and opportunity closure to project initiation.,When Changepoint was created, it was a good comprehensive tool. It has not aged well,The user interface is clunky, not intuitive and confusing. Memorization is the only way to learn the tools as the clues on the screen are not helpful. Trial and error is a common step in learning how to enter time and expenses.
There is no mobile app nor a mobile-optimized experience.
The data model and reporting process is extremely confusing.,1,Since we put it in, we have grown, so the return is from using a product that has been paid for and the cost to switch is prohibitive.
The system takes a large team of operators to manage data changes because the UI is so confusing. So the human cost of operating is higher than we would like.
We needed to rewrite APIs that support the system so that we could easily integrate with our financial and CRM systems. This also cost extra manpower and makes it hard to read and write to the system.,Verified UserNot great!2018-04-17T17:26:01.686ZWe are a UK-based consulting organization that provides IT services to some 90 pharma companies across the globe. Changepoint solution is used to capture and manage incoming IT demand from our customers - from the initial, early stage of the request and through its maturity, to the point when the request becomes an active project, until its full delivery.,Changepoint provides flexibility in terms of the workflow process, allowing a good degree of customization
The actions are time-stamped, and whilst Changepoint does not alert the users when things are about to expire, it does provide a timeline
It is flexible in regards to the type of information we look to capture on each request,Changepoint can be rather buggy and 'clunky'
If the system is idle, it logs out the users far too quickly, resulting in wasted time as well as duplication of efforts
It is not the most intuitive or user-friendly solution,3,The system time-stamps actions which is useful
It is expensive for the quality of experience it provides
It is *relatively* reliable in terms of the information management and archiving
Regular re-typing and other similar duplication of efforts on a large scale can become rather costly to the organization,,HubSpotVerified UserChangepoint - Software with a Purpose2018-05-26T21:25:09.935ZChangepoint is used by our company to track resources by project by hours billed to that project. In addition to tracking resource allocation by project, it is also used for expense reporting that gets billed to the customer, such as airline, rental car, hotel and per diem. It has been a very good tool to work with once you figure out the different bells and whistles it offers. The process flow for the tool is very efficient. Turn around time on time reporting and expense reporting is one week. Checks are auto deposited almost immediately.,It handles resource time reporting very efficiently.
It handles expense reporting in a very fluid manner.
Overall, easy to work with.,Changepoint will time out every now and then. You may not realize it, but your data entry has not been saved and then you close out of the application and come back in and your work is gone.
Changepoint will remember / store previous projects that have been billed to. Once the project closes, it still brings back the project so over time, your screen gets crowded.
Changepoint requires a VPN from remote locations which can pose a problem for frequent travelers. Few, if any, hotels offer a secure wifi and thus connecting to Changepoint can have its challenges,7,I am a PM, so I do not know, nor can I speak to ROI.,,Microsoft Project, JIRA Software, MS SharePointVerified UserQuick Changepoint Review from a advanced end-user.2014-01-18T23:40:56.995ZWe currently use CP for tracking sales opportunities, reporting and billing for specific parts of our services organization. Overall it accomplishes a majority of the business challenges we face.,The reporting capabilities are what really draw me to this program. It allows for fairly customizable reporting for end users and mid level managers.,The search functionality is good but could definitely use some tweaking. My experience has been if you do not type in exactly what you are looking for it will not allow you to find it. Especially for items that over a year old.
It's almost impossible to navigate the tool without instructor lead participation. I had to teach myself how to develop reports. The "in-app" help guides were of minimal assistance. It took many hours of trial and error for me to understand the logic behind how to develop effective reporting. This most recent upgrade added some videos which are an improvement. I believe more can be done in future upgrades.,7,It has given us a more collaborative and streamlined approach for managing our services business.,7Edric McNearyChangepoint Provides us with a comprehensive, global PPM tool2014-01-18T20:53:48.478ZWe use Changepoint to manage IS Projects and Services on a global basis. Changepoint is foundational to the advances we made with Portfolio Management, Resource Planning, IS Budgets and Project Management. The recent integration of Intelledox enabled us to develop our own custom user interface that support our internal processes. A centralized database supports approximately 2,000 on a global basis.,The ability to configure our own user designed fields help to support our project and portfolio governance process.
The integration of the Intelledox tool enabled us to develop e-Forms within Changepoint. This provides standardized project documentation like project contracts, project change requests, closure reports, etc.
The Changepoint database is easy to configure in order to aggregate and export data to our Global IS Scorecard.
A single instance of Changepoint provides an opportunity to manage our projects on a global basis.,We use Changepoint to manage the IS organization. I would like to see more advancement in order to do benefits management.
I would like to see a capability where a project manager can build a very detailed work breakdown structure, but only require project resources to charge time and provide a task status at a higher level.,10,Our ability to maintain a global IS Scorecard helped us to maintain a focus on completing projects on time and within budget.
Having a single instance of Changepoint with projects aligned to specific portfolios helps senior management to maintain a focus on the investment of IS resources. It is foundational to our governance processes.,,10Ron Beck; MS MBA CPAChangepoint keeps projects on point.2014-01-10T21:06:16.230ZInformation displayed is intuitive and simple to understand
It is flexible and easy to use
Robust and scalable to the project needs,None comes to mind,Increased the efficiency of the team since we all could see what was being worked on and the deadline
Improved communication and kept us on track with the project
Our customers were better served because we had a faster turn around time on projects,8,9Cedric M. NorwoodProfessional Services Automation w/ Changepoint2013-10-22T16:48:37.288ZThe web interface made it easy to manage professional services projects and break them down by logical phases.
My former company enjoyed the Microsoft Project integration. Project plans could be uploaded directly to the web interface. Team members could then log their time directly to these activities for tracking.,The site could become slow with high volumes of traffic. This may have been due to the way that our infrastructure was setup.
Analytic reporting was not available in the version that we used. We created external reports to slice and dice the data and view it as the business demanded.,Centralized online portal to manage customer engagements, time entry, and billing.
Changepoint has the ability to integrate with Microsoft Project (time-savings for us) and also with back-end ERP systems such as Siebel or SAP.,8,7Robert GoodmanChange point of view2014-01-17T19:32:10.134ZWe use Changepoint to document all aspects of a project, from time and expense reports/billing to cost/revenue reports even loading and storing important project related documents.,Changepoint is for the most part easy to access the information your looking for as long as you know how to look for it.
It makes billing the customer easier when everything is stored in Changepoint
logging time for myself or others is easy and I can make changes if need be,Some time Changepoint runs very slowly or times out it makes it difficult to do things in a timely manner,5,I'm not one that has visibility to the actual numbers but I would say it has increased employee efficiency and helped with cost recovery on projects.,,10Lindsey ThibodeauIT Company's Users Review of Changepoint2014-01-14T16:54:30.561ZWe use CP to track our projects and engineers' billable/non-billable hours as well as expenses. All use it to track unbilled services.,CP allows you to run many various reports on the information you enter.
CP allows you to specify which users are allowed access to different areas of the program. So not every employee can access all the information.
There are so many areas you can utilize in CP. Sales, Resources, Projects, Companies, Expenses, Timesheets,Changepoint could be more user friendly. Sometimes you have to tab from field to field instead of using the enter key like you would with most programs.
Some fields you can't access just by clicking on them.,8,I'm only a user so I have no idea what the company paid for the program so I can't tell you what the ROI is.,9,running reports,moving from field to field and entering information is sometimes difficult,8Meloni MockermanChangepoint Review2015-03-07T00:58:27.377ZChange point was reviewed and purchased as a common portfolio management and project management centralized point of data for both IT and business users at a healthcare insurance company in MN. It's primary audience was IT personnel, and was the foundation for capturing all IT projects and the entire project management lifecycle. In addition, one of the key benefits was to replace the time tracking tool that was in place at the time using Changepoint functionality.,Project management functionality is solid. The PM can navigate in this tool relatively easily and gain access to reporting fairly easily.
The reporting overall is good. Dashboards were well received by our mgmt at the time
The training and support team for us was second to none from a knowledge/timeliness and "guidance" perspective,There were whole sections of the tool at the time that were not very intuitive. Simpler is better and your screen designs should reflect that
Design your reporting interfaces for your key audience members- IT executives, IT Project Mgmt Leaders, Project Team members, Key stakeholders, etc. and design the dashboards and reports with those teams in mind
Be crystal clear on what Changepoint does better than the competition, and if it isn't perceived as better, communicate the plan to get there and a realistic timeframe.,5,Increased employee efficiency
Consolidated source for all projects in IT for the organization
Single source for time tracking and approvals over "homegrown" application,HP Project and Portfolio Management,HP Service Manager,Microsoft SQL Server,ClaritySoft,MS SharePoint,Planview EnterpriseVerified UserChangepoint v2010 - Not for the Faint of Heart2014-02-02T01:05:33.517ZCP is being used across the whole organization, with certain features being used only by my specific department. Across the organization it is being used for time reporting and expense submission. In my department, the additional features of team folders and invoicing are used. The system administrator feature is used occasionally and the report designer feature has not yet been utilized. The major business problems it is being used to address are tracking time and expenses and allocating those time and expenses internally and among our clients, expense reimbursement for our employees, and invoicing our clients. We also have an integration with Salesforce to populate some of the company data into Changepoint.,Changepoint has significant reporting capabilities, though of course, the data that comes out is only as good as the data that goes in. I enjoy being able to use the standard reports to understand exactly how much a project has cost us and to compare it to how much we are charging. This allows us to more accurately set our prices. Though we have not used the report designer capability, I understand that custom reports can be designed with relative ease.
Changepoint has a versioning capability for changes made to user profiles in the system manager, which I find particularly helpful. As a non-power user, it is valuable to be able to see what changes I have made to various profiles so that I can troubleshoot a problem down the line.
Changepoint has significant functionality well beyond the features that we are currently using, and for this reason, I think it is affordable and a good deal. Particularly if your organization is interested in dedicating the time and resources into using all of the features around project planning, resource allocation, etc., the price is well worth the value.,The usability of Changepoint leaves something to be desired, at least as far as basic features are concerned. It has significant functionality, but our users find basic tasks--like creating expense reports--needlessly complicated and not user-friendly.
The user interface is clunky, outdated, and difficult for a basic user to navigate. The locations of items are not always intuitive and it is annoying to have to go to different views in order to see information that should be grouped together. For example, in order to view task information, you have to go to the projects tab. You cannot drill down from the project or engagement level.
I don't believe Changepoint has any video training for basic functionality, but this is an important addition to standard help files. When my users have problems with the software, myself or another administrator must sit down with them and show them how to accomplish their goal. Videos showing how to use basic functionality would be very helpful.
Browser support is minimal. In v2010, only IE is supported, which is ridiculous. We are upgrading to V2012, which will greatly improve the array of browsers that our users can use, but even then certain features do not work with Firefox. In 2014, robust browser compatibility should be a basic feature.,3,Decreased employee efficiency - As I've mentioned, basic functionality is ore difficult than it should be and is frustrating for many of our new users. The learning curve is steep and the software isn't always intuitive. For new users, basic tasks take up an inordinate amount of time.
Better Reporting - The reporting functionality allows us to better understand our own costs and decide which employees are more efficient, which projects are correctly priced, and accurately our project plans reflect the work that is actually done on the ground.
More Accurate Invoicing - Changepoint has helped us to improve invoice accuracy and tracking by linking the project management feature with the invoicing feature. It helps us to be sure we have invoiced for the proper products and services on the proper date.,,8Verified UserI'd change Changepoint if I could2014-01-07T22:57:35.678ZThere are lots of reporting options. Once you figure out how to work the parameters of a report, the system is able to provide detailed and accurate compilations of data. There are also many custom reports than can be setup, as well. In my experience, we have told Changepoint PSA administrators what kind of report we were needed and they set it up for us, available in a 'custom reports' folder.
You can have several things open at once -- 'portals'. These are up at the top of the screen, much like how Google Chrome has tabs at the top. This is useful.,In general, I've found the product to be very slow. Our company has done everything possible with connections and server space to accommodate. However, the product takes about 5 seconds to save a screen. It takes about 7 seconds to open up a worksheet. It takes about 5 seconds to initialize a change on a worksheet. All those seconds really add up, especially when you know exactly what you need changed and you're just waiting on the system to process. This slowness has been apparent and cumbersome from the start and will continue to be a major disappointment.
Entering expenses (travel expenses, reimbursements) in the system is okay. It's not incredibly user-friendly, but it's doable. However, the part that is not intuitive is when you have a rejected expense, or when an expense is waiting for approval, or when you need to redo an expense -- it's pretty much a free-for-all with how you need to handle those. There's not a good flow or step by step process for expenses that are rejected, approved, in limbo, or entered-expenses ready to be turned into an expense report. This is frustrating.
I use PSA for Project Management tracking. I think Changepoint PSA is a huge system that can encompass a lot as far as wearing many hats for a company's business needs. However, it's not a good solution for either task management or Project Management. It does not track tasks intuitively nor does it make my Project Management any faster. Also, is a lot of tracking in my PM world where I need to enter notes on reports or update the status with a notation -- that cannot be done in PSA (at least with how we have it setup right now). I work very quickly, with many small ever-changing tasks, through my projects and being consistently slowed down by entering data or waiting on data to change is a major sore spot.,Employee efficiency has decreased significantly within our Project MAnagement team. The main causes are lack of logical steps/not user-friendly and the slowness of the entire program.
Changepoint PSA has greatly improved being able to track budgets for all projects. Before this software, budgets were done manually by hand and cross-referenced with Accounting. Now, we can pull a report out of the system, as long as all parties entered their time and data correctly.,3,2Verified UserMy experience in Changepoint2014-01-10T18:39:13.876ZTracking employee's time toward different projects.
Assign task and calculate man hours and $ value.
Integrates with HP automation tools.
Tracking bugs through the SDLC.,We had to write code in order to integrate Changepoint with HP QC. Compuware can provide an add-on for QC to integrate both tools,We were able to monitor the progress of our projects by looking at the progress of all project tasks.,7,8Verified UserReview of Changepoint2014-01-07T21:27:59.997ZThe breakdown of project tasks and details is easy to navigate.
The user interface is not complicated.
Rarely have any issues with the software.,Streamline how projects are setup - if possible, reduce the number of mouse clicks to get to a section for data entry for example.
Make the contrast better between background graphics and font.
Are there keyboard shortcuts?,Increased employee efficiency.
Data tracking improved.
Project status closer to real time.,5,8Verified User
Unspecified
Changepoint
16 Ratings
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