TrustRadius
Changepoint is a platform that marries professional services automation (PSA), project portfolio management (PPM) and business analytics to provide managers broad operational visibility and control over their strategic business portfolios.https://dudodiprj2sv7.cloudfront.net/product-logos/mV/oz/M249H8E40GAC.JPEGChangepointChangepoint needs a facelift2018-12-17T15:07:43.339ZWe use Changepoint for project financials, time and expense reporting. We have 6000 employees and have Changepoint integrated to Salesforce for deal tracking and opportunity closure to project initiation.,When Changepoint was created, it was a good comprehensive tool. It has not aged well,The user interface is clunky, not intuitive and confusing. Memorization is the only way to learn the tools as the clues on the screen are not helpful. Trial and error is a common step in learning how to enter time and expenses.
There is no mobile app nor a mobile-optimized experience.
The data model and reporting process is extremely confusing.,1,Since we put it in, we have grown, so the return is from using a product that has been paid for and the cost to switch is prohibitive.
The system takes a large team of operators to manage data changes because the UI is so confusing. So the human cost of operating is higher than we would like.
We needed to rewrite APIs that support the system so that we could easily integrate with our financial and CRM systems. This also cost extra manpower and makes it hard to read and write to the system.,Verified UserNot great!2018-04-17T17:26:01.686ZWe are a UK-based consulting organization that provides IT services to some 90 pharma companies across the globe. Changepoint solution is used to capture and manage incoming IT demand from our customers - from the initial, early stage of the request and through its maturity, to the point when the request becomes an active project, until its full delivery.,Changepoint provides flexibility in terms of the workflow process, allowing a good degree of customization
The actions are time-stamped, and whilst Changepoint does not alert the users when things are about to expire, it does provide a timeline
It is flexible in regards to the type of information we look to capture on each request,Changepoint can be rather buggy and 'clunky'
If the system is idle, it logs out the users far too quickly, resulting in wasted time as well as duplication of efforts
It is not the most intuitive or user-friendly solution,3,The system time-stamps actions which is useful
It is expensive for the quality of experience it provides
It is *relatively* reliable in terms of the information management and archiving
Regular re-typing and other similar duplication of efforts on a large scale can become rather costly to the organization,,HubSpotVerified UserChangepoint - Software with a Purpose2018-05-26T21:25:09.935ZChangepoint is used by our company to track resources by project by hours billed to that project. In addition to tracking resource allocation by project, it is also used for expense reporting that gets billed to the customer, such as airline, rental car, hotel and per diem. It has been a very good tool to work with once you figure out the different bells and whistles it offers. The process flow for the tool is very efficient. Turn around time on time reporting and expense reporting is one week. Checks are auto deposited almost immediately.,It handles resource time reporting very efficiently.
It handles expense reporting in a very fluid manner.
Overall, easy to work with.,Changepoint will time out every now and then. You may not realize it, but your data entry has not been saved and then you close out of the application and come back in and your work is gone.
Changepoint will remember / store previous projects that have been billed to. Once the project closes, it still brings back the project so over time, your screen gets crowded.
Changepoint requires a VPN from remote locations which can pose a problem for frequent travelers. Few, if any, hotels offer a secure wifi and thus connecting to Changepoint can have its challenges,7,I am a PM, so I do not know, nor can I speak to ROI.,,Microsoft Project, JIRA Software, MS SharePointVerified UserQuick Changepoint Review from a advanced end-user.2014-01-18T23:40:56.995ZWe currently use CP for tracking sales opportunities, reporting and billing for specific parts of our services organization. Overall it accomplishes a majority of the business challenges we face.,The reporting capabilities are what really draw me to this program. It allows for fairly customizable reporting for end users and mid level managers.,The search functionality is good but could definitely use some tweaking. My experience has been if you do not type in exactly what you are looking for it will not allow you to find it. Especially for items that over a year old.
It's almost impossible to navigate the tool without instructor lead participation. I had to teach myself how to develop reports. The "in-app" help guides were of minimal assistance. It took many hours of trial and error for me to understand the logic behind how to develop effective reporting. This most recent upgrade added some videos which are an improvement. I believe more can be done in future upgrades.,7,It has given us a more collaborative and streamlined approach for managing our services business.,7Edric McNearyChangepoint Provides us with a comprehensive, global PPM tool2014-01-18T20:53:48.478ZWe use Changepoint to manage IS Projects and Services on a global basis. Changepoint is foundational to the advances we made with Portfolio Management, Resource Planning, IS Budgets and Project Management. The recent integration of Intelledox enabled us to develop our own custom user interface that support our internal processes. A centralized database supports approximately 2,000 on a global basis.,The ability to configure our own user designed fields help to support our project and portfolio governance process.
The integration of the Intelledox tool enabled us to develop e-Forms within Changepoint. This provides standardized project documentation like project contracts, project change requests, closure reports, etc.
The Changepoint database is easy to configure in order to aggregate and export data to our Global IS Scorecard.
A single instance of Changepoint provides an opportunity to manage our projects on a global basis.,We use Changepoint to manage the IS organization. I would like to see more advancement in order to do benefits management.
I would like to see a capability where a project manager can build a very detailed work breakdown structure, but only require project resources to charge time and provide a task status at a higher level.,10,Our ability to maintain a global IS Scorecard helped us to maintain a focus on completing projects on time and within budget.
Having a single instance of Changepoint with projects aligned to specific portfolios helps senior management to maintain a focus on the investment of IS resources. It is foundational to our governance processes.,,10Ron Beck; MS MBA CPA
Unspecified
Changepoint
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
