I do not recommend ChannelAdvisor
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Overview
What is ChannelAdvisor?
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
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Popular Features
- Order processing (7)1.111%
- Product management (7)1.111%
- Inventory management (7)1.111%
- Product catalog & listings (7)1.111%
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What is ChannelAdvisor?
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
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- Premium Consulting / Integration Services
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What is ChannelAdvisor?
ChannelAdvisor (NYSE: ECOM) is an e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has worked to help brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness. The vendor boasts thousands of customers who use ChannelAdvisor to power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Zalando, and Walmart.
ChannelAdvisor Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Search & filter
Online Shopping Cart Features
- Supported: Integration with Amazon
- Supported: Integration with eBay
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: Social commerce integration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Shipping
- Supported: Custom functionality
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ChannelAdvisor Videos
ChannelAdvisor makes selling simple again. ChannelAdvisor: Powering E-Commerce. Everywhere.
As consumer demands evolve and the e-commerce universe continues to fragment, brands & retailers need a centralized approach to compete. Since 2001, ChannelAdvisor has been the industry...
Show More For more information, visit www.channeladvisor.com
ChannelAdvisor Integrations
ChannelAdvisor Competitors
ChannelAdvisor Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChannelAdvisor Downloadables
Frequently Asked Questions
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
Reviewers rate Multi-site management highest, with a score of 9.6.
The most common users of ChannelAdvisor are from Small Businesses (1-50 employees).
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(25)Attribute Ratings
Reviews
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January 04, 2023
I do not recommend ChannelAdvisor
Score 1 out of 10
Vetted Review
Verified User
In my opinion, you should save your time and money by choosing Zentail, or at the very least, Sellbrite. From my experience, ChannelAdvisor's salesmen will lie to you and tell you whatever you want to hear. Once they have you signed up for a contract then they have access to your bank account. In my case, they took money out twice more than necessary, with no notice or explanation. I was not able to get anyone on the phone and received no responses to my emails. Onboarding took double the time they told me and I was not able to just list a new product on my own.
July 14, 2022
Not Satisfied With the Product
Score 1 out of 10
Vetted Review
Verified User
I would advise reading any contracts with ChannelAdvisor carefully. In my experience, they took 7 months and couldn't get the implementation
done. In my experience, we were 7 months into the contract and we were not live but still charged service fees.
- I believe they are signing contracts that cannot be fulfilled
- I believe they are incompetent and understaffed leading to incomplete jobs
- I believe they should get better-skilled personnel
- In my view, their monthly service charge should start upon going live.
ChannelAdvisor allows us to easily post our listings on marketplaces, track inventory, dropship with other manufacturers, provide a great marketing ads console, create business rules when creating listings, and provide sales reporting. ChannelAdvisor saves us tons of time by posting to all marketplaces and houses all of our listings in one easy-to-manage place.
- Listing products on marketplaces
- Saving order information
- Easy-to-use ads console
- Great reporting capabilities
- Easy-to-update product listing
- Connects with many different platforms
- Does not integrate well with Big Commerce
- Does not have a seamless returns process
- Amazon listings tend to have lots of issues
July 12, 2019
Cadillac solution in the OMS category
We use ChannelAdvisor as the primary Order Management System (OMS) for our flagship brand of tungsten. ChannelAdvisor is hands down the Cadillac solution in the OMS industry. We use it across the full organization in operations, marketing, e-commerce, and information technology. ChannelAdvisor aggregates all of our orders, sends them to our shipping partners, and sends the transactions to Quickbooks.
- Incredible workflow automation.
- One click easy integration with various e-commerce platforms.
- Beautiful user interface that allows for quick on-boarding.
- Super expensive.
- When there's a glitch, prepare to call IT since it's not an easy fix.
- Fixed contracts. If Amazon decides to ban you from their platform, there's a huge risk in having to continue paying.
June 05, 2019
ChannelAdvisor helped us step up in e-commerce
It helps us sell on Amazon, Amazon Prime, Amazon FBA, eBay, Walmart, Google Express, and Big Commerce. It is our filter to the marketplaces. It is being used in the e-commerce division of the company only and it solved many problems and streamlined processes the predecessor could not.
- Allows for multiple pricing options.
- Is the communication conduit to the marketplaces.
- Allows us to sort, filter add attributes, and organize our inventory.
- It is a seasoned system so you work with "tiers" of support.
- Our business rules seem too complicated for their system at times, needs the ability to ship by zone.
- It is not meant to be a shipping system. It's slow and does not have many advantages.
March 29, 2017
ChannelAdvisor Does More Than Advise
We use Channel Advisor for both SEM and selling on Marketplaces. The ability to populate ads and listings across multiple marketplaces and search venues from a single, central, item listing is crucial to our success. It vastly reduces the manpower necessary to achieve a high saturation level of marketing presence for a large number of products. This solution is used in a single department - that being responsible for online advertising.
- Scales very well - able to handle thousands of product listings with no lag.
- Constantly implementing new marketplaces.
- Stays up to date with all changes to marketplace templates and SEM revisions.
- Would love to see integration with even more marketplaces.
- Reporting could use some improvement.
May 10, 2016
Sophisticated, yet simple product management and user interface outweighs customer service issues
We use ChannelAdvisor primarily for optimizing our raw inventory feeds for numerous online marketplaces, including Amazon, eBay, Walmart, Newegg, Rakuten, Sears and Shop.com. Additionally, we do the same with several digital marketing feeds like Google, Bing and Yahoo! Gemini as well as other miscellaneous flex feeds. Historically, the ChannelAdvisor platform has always fallen under the control of our acquisition marketing team (typically 2-3 people). However, several other members from Customer Service, Tech and Business Intelligence departments are also in the system from time to time. All in all, ChannelAdvisor helps simplify and expedite the product feed management process through sophisticated, yet easy-to-understand automation.
- Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
- One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
- Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
- Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
- Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
- Customer Support: Unfortunately ChannelAdvisor does not currently provide a phone number for their support team. Everything is done strictly through email. While you can submit support tickets with "urgent" or "high priority" settings, response is almost always a little lackadaisical. It would amazing if they had a direct line to call or chat feature to make solving technical issues more efficient.
- Training/Strategy Resources: Don't get me wrong, ChannelAdvisor provides plenty of resources to educate users on its platform. It may be personal preference, but the organizational layout seems a little outdated and not as easy-to-navigate as its normal user interface.
- Optimization History Log: Battling feed errors in ChannelAdvisor tends to happen a lot. It would be great to have some sort of change history log for users to reference when optimizing feeds. In my experience, it's tough to pinpoint which changes in particular actually solved or caused an issue to occur.
May 03, 2014
Lack of innovation. Behind the times.
Score 1 out of 10
Vetted Review
Verified User
I am a web developer and I had a contract project working with ChannelAdvisor. The client had a "basic web store" and wanted to upgrade to the "premium web store" product. This company used ChannelAdvisor exclusively to earn all revenue for online apparel it sells.
- Organized complete inventory and distributed the products to multiple websites (ebay, amazon.com, google, etc)
- Automatically created a catalog of inventory with nice looking theme that updates quantity as items are sold
- Lack of customization, documentation, tutorials, support for the premium webstore
- Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
- Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
- It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
May 03, 2014
ChannelAdvisor
Score 9 out of 10
Vetted Review
Verified User
We use it primarily to send our inventory to multiple platforms such as Amazon, eBay, Rakuten, Sears, Shop.com, etc. It also manages inventory for one of our webstores. In addition to inventory management, we also utilize it for our SEO/PPC campaigns on Google. Therefore, we do use it across multiple departments.
It gives us one, easy to use platform to control our inventory. If we did not use ChannelAdvisor, we would have to log into the backends of these marketplaces and doing manual editing and monitoring. This of course would involve a great deal of manpower to accomplish. ChannelAdvisor helps us keep our staff smaller and our business more automated.
One of the big perks of ChannelAdvisor is it's ability to monitor and reprice for competition on Amazon. This has been key to our success on Amazon.
- Centralized and automated management of large inventories across multiple channels.
- On the fly repricing of products on Amazon to help keep us competitive.
- Intuitive feeds for Google shopping helping keep our products more visible.
- Simple, easy to use interface
- Knowledge and expertise in the field of online retail that they help all their users to understand.
- Faster repricing on Amazon
- Better technical support. Tickets often take far to long to be closed.
- Fix bugs and glitches that often cause slowness using the software.
April 26, 2014
Fair and Balanced review of Marketplaces component
Score 7 out of 10
Vetted Review
Verified User
Currently we are leveraging ChannelAdvisor to manage our marketplace integration between the enterprise and eBay, with a secondary integration for pushing product ads to Amazon. This is not currently fully integrated as there would be additional software engineering resources that would be required that don't currently exist. We are only leveraging it in the ecommerce department but it could be used more widely given more support for the program by executive decision makers. While initially it did reduce the amount of effort to push a larger assortment of products to the individual marketplaces, it's real benefit was in fulfillment by the enterprise by importing order data into the company's back end processes.
- More robust integration with a number of marketplaces than its competitors
- Better user interface
- Heavily skewed towards pushing Amazon as the primary marketplace. Should be balanced better across a wider portfolio of marketplaces
- While the UI is user friendly, accommodating for varying use cases required significant technical intervention from CA support teams. Teams are not always in sync on how best to complete the requested tasks.
- Reporting data does not seem to sync with eBay or enterprise data. Large amount of time spent trying to identify why CA's reporting is different