I do not recommend ChannelAdvisor
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Overview
What is ChannelAdvisor?
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
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Popular Features
- Order processing (7)1.010%
- Product management (7)1.010%
- Inventory management (7)1.010%
- Product catalog & listings (7)1.010%
Pricing
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What is ChannelAdvisor?
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
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- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Wix?
Wix is a free, hosted website builder, designed to be user-friendly and customizable without requiring coding from the user. It is well-known for its eCommerce solution, which allows users to build an online store.
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What is ChannelAdvisor?
ChannelAdvisor (NYSE: ECOM) is an e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has worked to help brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness. The vendor boasts thousands of customers who use ChannelAdvisor to power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Zalando, and Walmart.
ChannelAdvisor Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Search & filter
Online Shopping Cart Features
- Supported: Integration with Amazon
- Supported: Integration with eBay
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: Social commerce integration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Shipping
- Supported: Custom functionality
ChannelAdvisor Screenshots
ChannelAdvisor Videos
ChannelAdvisor makes selling simple again. ChannelAdvisor: Powering E-Commerce. Everywhere.
As consumer demands evolve and the e-commerce universe continues to fragment, brands & retailers need a centralized approach to compete. Since 2001, ChannelAdvisor has been the industry...
Show More For more information, visit www.channeladvisor.com
ChannelAdvisor Integrations
ChannelAdvisor Competitors
ChannelAdvisor Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChannelAdvisor Downloadables
Frequently Asked Questions
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
Reviewers rate Multi-site management highest, with a score of 9.6.
The most common users of ChannelAdvisor are from Small Businesses (1-50 employees).
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(25)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, there are three common recommendations for CONTEXT. Users suggest conducting thorough research to find a Product Information Management (PIM) system that aligns with the specific needs of their business. It is also advisable to plan ahead and clean up internal catalogs before utilizing the software. Additionally, users recommend investing in training for as many employees as possible during onboarding to maximize success with the software. If support is of utmost importance, exploring cheaper full-service options available is suggested. These recommendations highlight important considerations such as thorough research, advance preparation, and investment in employee training and support for a successful experience with CONTEXT.
Attribute Ratings
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
January 04, 2023
I do not recommend ChannelAdvisor
Score 1 out of 10
Vetted Review
Verified User
July 14, 2022
Not Satisfied With the Product
Score 1 out of 10
Vetted Review
Verified User
- I believe they are signing contracts that cannot be fulfilled
- I believe they are incompetent and understaffed leading to incomplete jobs
- I believe they should get better-skilled personnel
- In my view, their monthly service charge should start upon going live.
- Listing products on marketplaces
- Saving order information
- Easy-to-use ads console
- Great reporting capabilities
- Easy-to-update product listing
- Connects with many different platforms
- Does not integrate well with Big Commerce
- Does not have a seamless returns process
- Amazon listings tend to have lots of issues
July 12, 2019
Cadillac solution in the OMS category
- Incredible workflow automation.
- One click easy integration with various e-commerce platforms.
- Beautiful user interface that allows for quick on-boarding.
- Super expensive.
- When there's a glitch, prepare to call IT since it's not an easy fix.
- Fixed contracts. If Amazon decides to ban you from their platform, there's a huge risk in having to continue paying.
June 05, 2019
ChannelAdvisor helped us step up in e-commerce
- Allows for multiple pricing options.
- Is the communication conduit to the marketplaces.
- Allows us to sort, filter add attributes, and organize our inventory.
- It is a seasoned system so you work with "tiers" of support.
- Our business rules seem too complicated for their system at times, needs the ability to ship by zone.
- It is not meant to be a shipping system. It's slow and does not have many advantages.
March 29, 2017
ChannelAdvisor Does More Than Advise
- Scales very well - able to handle thousands of product listings with no lag.
- Constantly implementing new marketplaces.
- Stays up to date with all changes to marketplace templates and SEM revisions.
- Would love to see integration with even more marketplaces.
- Reporting could use some improvement.
May 10, 2016
Sophisticated, yet simple product management and user interface outweighs customer service issues
- Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
- One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
- Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
- Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
- Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
- Customer Support: Unfortunately ChannelAdvisor does not currently provide a phone number for their support team. Everything is done strictly through email. While you can submit support tickets with "urgent" or "high priority" settings, response is almost always a little lackadaisical. It would amazing if they had a direct line to call or chat feature to make solving technical issues more efficient.
- Training/Strategy Resources: Don't get me wrong, ChannelAdvisor provides plenty of resources to educate users on its platform. It may be personal preference, but the organizational layout seems a little outdated and not as easy-to-navigate as its normal user interface.
- Optimization History Log: Battling feed errors in ChannelAdvisor tends to happen a lot. It would be great to have some sort of change history log for users to reference when optimizing feeds. In my experience, it's tough to pinpoint which changes in particular actually solved or caused an issue to occur.
May 03, 2014
Lack of innovation. Behind the times.
Score 1 out of 10
Vetted Review
Verified User
- Organized complete inventory and distributed the products to multiple websites (ebay, amazon.com, google, etc)
- Automatically created a catalog of inventory with nice looking theme that updates quantity as items are sold
- Lack of customization, documentation, tutorials, support for the premium webstore
- Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
- Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
- It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
May 03, 2014
ChannelAdvisor
Score 9 out of 10
Vetted Review
Verified User
- Centralized and automated management of large inventories across multiple channels.
- On the fly repricing of products on Amazon to help keep us competitive.
- Intuitive feeds for Google shopping helping keep our products more visible.
- Simple, easy to use interface
- Knowledge and expertise in the field of online retail that they help all their users to understand.
- Faster repricing on Amazon
- Better technical support. Tickets often take far to long to be closed.
- Fix bugs and glitches that often cause slowness using the software.
April 26, 2014
Fair and Balanced review of Marketplaces component
Score 7 out of 10
Vetted Review
Verified User
- More robust integration with a number of marketplaces than its competitors
- Better user interface
- Heavily skewed towards pushing Amazon as the primary marketplace. Should be balanced better across a wider portfolio of marketplaces
- While the UI is user friendly, accommodating for varying use cases required significant technical intervention from CA support teams. Teams are not always in sync on how best to complete the requested tasks.
- Reporting data does not seem to sync with eBay or enterprise data. Large amount of time spent trying to identify why CA's reporting is different