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ChannelGrabber is a versatile software that offers several key use cases for businesses in need of effective inventory and order …
Starting at $150 per month
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What is ChannelGrabber?
ChannelGrabber, developed by Cloud Commerce Group Ltd., is a multichannel ecommerce software designed to streamline order management and inventory control. According to the vendor, this solution caters to businesses of various sizes, including small retailers and large-scale e-commerce enterprises. With...
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Basic
$150
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is ChannelGrabber?
ChannelGrabber, developed by Cloud Commerce Group Ltd., is a multichannel ecommerce software designed to streamline order management and inventory control. According to the vendor, this solution caters to businesses of various sizes, including small retailers and large-scale e-commerce enterprises. With its versatile features and user-friendly interface, ChannelGrabber aims to be an essential tool for retailers, e-commerce businesses, online marketplaces, wholesalers, and distributors across industries.
Key Features
Multichannel Order Management: According to the vendor, ChannelGrabber allows users to manage multichannel ecommerce orders in one centralized location. Users can process orders individually or in bulk and enjoy real-time order syncing.
Professional Invoicing: The vendor states that ChannelGrabber enables users to build their brand or multiple brands by sending custom invoices automatically upon order dispatch. This feature aims to provide users with professional and personalized invoices.
Stock and Inventory Management: ChannelGrabber offers automatic synchronization of stock across all sales destinations, according to the vendor. This feature aims to prevent overselling and maximize sales opportunities through accurate inventory control.
Fast Shipping Label Creation: Users can create and print courier shipping labels in seconds with ChannelGrabber, according to the vendor. The software also allows for instant notification of dispatch to eBay and Amazon through label scanning, aiming to increase efficiency.
Easy Customer Message Management: According to the vendor, ChannelGrabber provides a single mailbox to manage all eBay and Amazon messages. This feature aims to streamline communication, enhance customer satisfaction, and improve feedback.
Connectivity: ChannelGrabber offers API integration to connect with new markets, external warehouses, and other ERPs, according to the vendor. This feature aims to expand reach and streamline operations effortlessly.
ChannelGrabber Features
- Supported: Backorder Management
- Supported: Cataloging/Categorization
- Supported: Inventory Management
- Supported: Order Entry
- Supported: Order Fulfillment
- Supported: Order Tracking
- Supported: Recurring Orders
- Supported: Returns Management
- Supported: Shipping Management
- Supported: Special Order Management
- Supported: Inventory Control
- Supported: Order Management
- Supported: Channel Management
- Supported: Email Marketing
- Supported: Inventory Tracking
- Supported: Marketplace Integration
- Supported: Multi-Channel Marketing
- Supported: Shopping Cart
- Supported: eCommerce Management
- Supported: CRM
- Supported: Kitting
- Supported: Multi-Store
ChannelGrabber Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ChannelGrabber is a versatile software that offers several key use cases for businesses in need of effective inventory and order management solutions. Users have found that managing stock through ChannelGrabber ensures they always have the correct number of orders, enhancing their ability to serve customers efficiently. The software simplifies order management by allowing users to manage orders, messages, and refunds all in one place, eliminating the need to search through multiple platforms. This streamlining feature saves time and increases productivity for users.
Additionally, ChannelGrabber serves as an all-in-one solution, merging multiple eCommerce platforms into one convenient dashboard. This makes it easy for users to manage their business effectively from a single interface. The software's stock management system is user-friendly and pushes stock limits to all channels, enabling businesses to reach more customers by ensuring product availability across various platforms. Furthermore, ChannelGrabber offers helpful features such as inventory automation and maintenance, removing items from other sites when an order is placed and managing stock inventory efficiently.
While some users have experienced issues with bugs, outdated features, and counterintuitive functions, it is worth noting that ChannelGrabber still provides good value compared to its competitors. Despite its limitations, the software helps maintain accurate stock files, improves efficiency, and offers a user-friendly interface that anyone can use for stock management and label printing. Overall, businesses find that ChannelGrabber's time-saving capabilities, multi-channel order management, and easy label printing are highly beneficial in freeing up resources to focus on sourcing new products and increasing sales.
Easy-to-Use Interface: Several users have praised the easy-to-understand and navigate user interface of ChannelGrabber. They appreciate its logical flow, simple layout, and lack of clutter compared to other software options.
Efficient Stock Management: Many reviewers have highlighted the ability of ChannelGrabber to manage stock levels, orders, and dispatching for multiple sites in one central location. This feature has proven helpful in streamlining business operations and saving time.
Responsive Customer Support: Multiple users have expressed their satisfaction with the customer support provided by ChannelGrabber. They have found the support team to be prompt, helpful, and responsive in addressing their queries and issues.
Glitches in Order Management: Several users have encountered glitches while managing their orders, leading to frustration and potential operational flaws. The software's bugs and occasional missed orders have also contributed to a loss of customer trust.
Discontinuation Concerns: Users are concerned about the software being discontinued next year, as they will need to transition to a new solution. This uncertainty has raised questions about the future stability and support for their businesses.
Lacking Features: Some users feel that the software is lacking certain features, such as triggering low stock notifications and syncing time with other software. There is also a desire for additional functionality like a shopping cart function and integration with platforms like Etsy.