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ChannelOnline

ChannelOnline

Overview

What is ChannelOnline?

ChannelOnline empowers VARs and Solution Providers to streamline the entire sales cycle. It can be used to keep track of customers, contacts, sales opportunities and tasks, and its ecommerce self-service capabilities enable the users' customers to find products, place orders,…

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Recent Reviews

TrustRadius Insights

ChannelOnline is an easy-to-use quoting tool for sales and channel online that has been utilized by customers for approximately 5 years. …
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Channel Online Review

4 out of 10
August 04, 2014
We utilize this cloud program for ERP purposes and it handles most of out business processes such as quotes, orders, ecommerce, account …
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Pricing

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What is ChannelOnline?

ChannelOnline empowers VARs and Solution Providers to streamline the entire sales cycle. It can be used to keep track of customers, contacts, sales opportunities and tasks, and its ecommerce self-service capabilities enable the users' customers to find products, place orders, and view status…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ChannelOnline?

ChannelOnline empowers VARs and Solution Providers to streamline the entire sales cycle. It can be used to keep track of customers, contacts, sales opportunities and tasks, and its ecommerce self-service capabilities enable the users' customers to find products, place orders, and view status updates.

ChannelOnline Video

Intro to ChannelOnline for Sales Teams

ChannelOnline Competitors

ChannelOnline Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ChannelOnline is an easy-to-use quoting tool for sales and channel online that has been utilized by customers for approximately 5 years. Users appreciate its simplicity and efficiency, as it allows them to easily load special pricing and navigate through the catalogue. Generating professional-looking quotes with the software saves time for the sales team and enhances the overall customer experience. Users also find it beneficial that they can easily track previous quotes and keep customer contacts updated.

While users use ChannelOnline daily, there are some areas for improvement. The speed of page updates when searching for products could be enhanced to provide a smoother user experience. Additionally, some users have reported poor support, with delays in fixing integration issues and a lack of follow-up despite continued payments. However, despite these issues, customers have found value in ChannelOnline's time-saving measures, such as accessing product information, checking cost and availability from multiple sources, and generating PDF quotes.

ChannelOnline is commonly used for ERP purposes, handling various business processes including quotes, orders, e-commerce, account management, sales reporting, purchase orders, and service orders. It has strengths in terms of its ease of use and time-saving capabilities. While customer service is generally satisfactory with issues being resolved in a reasonable timeframe, some users have encountered reliability issues and errors when managing large and complex quotes. Recent error messages and interruptions have become major concerns for users who rely on the software. Additionally, users would like more flexibility in utilizing older quotes to avoid them expiring after a limited timeframe.

Attribute Ratings

Reviews

(1-1 of 1)
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August 04, 2014

Channel Online Review

Score 4 out of 10
Vetted Review
Verified User
We utilize this cloud program for ERP purposes and it handles most of out business processes such as quotes, orders, ecommerce, account management, sales reporting, purchase orders and service orders. Our entire division of the company utilizes this program for most of the day. As an ERP it can handle almost all of our business problems with multiple modules bundled into one product.
  • Detailed product information
  • Product reviews
  • Supplier Relationships
  • Sales Reporting Features
  • Product Documentation and Training
  • Customer Relationship Management
  • Account Management
  • Supplier Integration
  • New Release Information
  • Search Engine Indexing
  • Custom Solutions
It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline.
  • It handles most business functions so the value is definitely there.
  • Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
  • It won't easily integrate at all with your website.
  • Lead Management is pretty much non existent.
  • Quotes and orders are fairly easy to manage so employee efficiency could rise.
  • Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.
Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company.
No
Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category.
Yes
Rarely.
Their phone support is always friendly and knowledgeable. They will never try to rush you off the phone or feel ignorant.
  • Building a quote
  • Converting Orders
  • Finding product information and documentation
  • Sales Reporting
  • Account Management
  • Custom Product Management
No
The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline.
New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness.
We are down for 5-20 minutes once or twice a month.
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