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Chargent has become an essential tool across various departments involved in payment processing, offering a seamless experience and …
Overview
What is Chargent?
Chargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can…
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What is Chargent?
Chargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can also be configured to…
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What is Chargent?
Chargent Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Chargent has become an essential tool across various departments involved in payment processing, offering a seamless experience and real-time visibility of customer balances. Users have praised Chargent for its efficiency and its ability to streamline the quote-to-flow process, allowing for effortless case creation and product charging. The automated recurring billing feature has been particularly valuable, reducing manual efforts and simplifying the handling of monthly payments.
One major advantage of Chargent is its native integration with Salesforce, which enables secure and streamlined payment processing. Users have found this integration to be seamless, empowering them to manage payments efficiently while optimizing the overall customer experience. Additionally, Chargent has eliminated the need for separate mobile banking applications by providing a simple solution for accepting credit and debit card payments for services.
Moreover, Chargent has proven to be particularly beneficial for non-profit organizations, effectively managing donations, memberships, sponsorships, and other fundraising transactions. It has provided a cost-effective solution for high-volume recurring payments during fundraising campaigns. Overall, Chargent has successfully addressed the problem of wasted time on billing processes and improved efficiency across departments involved in payment collection.
Users commonly recommend contacting the support team before setting up Chargent. They suggest considering Chargent for its feature functions and number of gateway options. Additionally, users recommend fully testing out Chargent in a sandbox environment and following all setup instructions. These recommendations indicate that users find Chargent to be a reliable and flexible payment management solution that provides what it promises. Users also suggest including Chargent in a product shortlist for payment processing in Salesforce or switching to Chargent for seamless payment processing on the Salesforce platform. Furthermore, users appreciate that Chargent eliminates the hassle of integrating with payment gateways while still meeting their payment processing needs. Overall, users find Chargent to be a versatile and robust payment solution that works across multiple platforms.
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Reviews
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January 04, 2016
Credit card and check processing...100% SFDC Native!
Chargent was used extensively across all departments that were involved with taking payments from customers. Chargent basically allowed us to easily take payments from customers natively within Salesforce by either processing it directly from the opportunity page or via a force.com site. This allowed us to have a real time view of customer balances in Salesforce and automate processes centered around customer payments.
- Extremely easy to implement + 100% native on salesforce.com.
- Payment information is on the opportunity level making it easily visible across teams.
- Payment request feature allows cutomers to pay online via force.com site.
- Supports recurring payments which allows payment processing to be run on an automated schedule.
- There tended to be frequent updates being released, however as an admin, it was difficult to know when there are updates available and keep up with the rate of the release cycle.
- Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
- Increased revenue collection as billing information is easily accessible on the opportunity.
- Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Chargent was already implemented in the system I inherited. It's a great product that keeps improving and the customer support is excellent.
No
We were having an issue that required refreshing a token. This needed to be done by the vendors and they were able to support us despite it being a weekend and we weren't contracted for weekend support. This is just one example of the many times their support has come through for us.