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Chargent

Chargent

Overview

What is Chargent?

Chargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can…

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Learn from top reviewers

Great solution for small but smart non profits!

Rating: 10 out of 10
November 20, 2019
IncentivizedVetted ReviewVerified User
We use Chargent across our whole organisation. As a non-profit, community radio station this means that Chargent handles donations, memberships, sponsorships and a broad range...
Continue reading
Hayden Whitworth
Manager - Other
CEO (Chief Executive Officer)
Juice Media Ltd
Chargent8 years of experience

Chargent solved every payment issue we had

Rating: 10 out of 10
November 14, 2019
IncentivizedVetted ReviewVerified User
Chargent is used as our go-to for all payments. We schedule future payments based off of the build cycle. Chargent also processes our credit card payments from our website. Al...
Continue reading
Steve Stessman
Vice-President - Sales
Vice President of National Retail Sales
Tuff Shed, Inc.
Chargent2 years of experience

Chargent, a low fee Salesforce integrated payment processor

Rating: 9 out of 10
April 24, 2018
IncentivizedVetted ReviewVerified User
Chargent is a payment processor that integrates with Salesforce. It is a low fee processor which allows customers to make payments and records of these payments come into Sale...
Continue reading
Verified user
Consultant
Chargent3 years of experience

Credit card and check processing...100% SFDC Native!

Rating: 10 out of 10
January 4, 2016
IncentivizedVetted ReviewVerified User
Chargent was used extensively across all departments that were involved with taking payments from customers. Chargent basically allowed us to easily take payments from custome...
Continue reading
Ahmed Bajwa
Analyst - Information Technology
Sr Salesforce.com Business Systems Analyst
Imprivata
Chargent4 years of experience
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Pricing

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Chargent

Chargent

N/A
Unavailable

What is Chargent?

Chargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can also be configured to…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Chargent?

Chargent Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Chargent has become an essential tool across various departments involved in payment processing, offering a seamless experience and real-time visibility of customer balances. Users have praised Chargent for its efficiency and its ability to streamline the quote-to-flow process, allowing for effortless case creation and product charging. The automated recurring billing feature has been particularly valuable, reducing manual efforts and simplifying the handling of monthly payments.

One major advantage of Chargent is its native integration with Salesforce, which enables secure and streamlined payment processing. Users have found this integration to be seamless, empowering them to manage payments efficiently while optimizing the overall customer experience. Additionally, Chargent has eliminated the need for separate mobile banking applications by providing a simple solution for accepting credit and debit card payments for services.

Moreover, Chargent has proven to be particularly beneficial for non-profit organizations, effectively managing donations, memberships, sponsorships, and other fundraising transactions. It has provided a cost-effective solution for high-volume recurring payments during fundraising campaigns. Overall, Chargent has successfully addressed the problem of wasted time on billing processes and improved efficiency across departments involved in payment collection.

Users commonly recommend contacting the support team before setting up Chargent. They suggest considering Chargent for its feature functions and number of gateway options. Additionally, users recommend fully testing out Chargent in a sandbox environment and following all setup instructions. These recommendations indicate that users find Chargent to be a reliable and flexible payment management solution that provides what it promises. Users also suggest including Chargent in a product shortlist for payment processing in Salesforce or switching to Chargent for seamless payment processing on the Salesforce platform. Furthermore, users appreciate that Chargent eliminates the hassle of integrating with payment gateways while still meeting their payment processing needs. Overall, users find Chargent to be a versatile and robust payment solution that works across multiple platforms.

Reviews

(1-4 of 4)
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Great solution for small but smart non profits!

Rating: 10 out of 10
Incentivized
November 20, 2019
HW
Hayden Whitworth
CEO (Chief Executive Officer)
Juice Media Ltd (Non-Profit Organization Management, 1-10 employees)
Vetted Review
Verified User
Chargent
8 years of experience
Use Cases and Deployment Scope
We use Chargent across our whole organisation. As a non-profit, community radio station this means that Chargent handles donations, memberships, sponsorships and a broad range of other fundraising transactions. As a small team with limited resources, efficiency is hugely important so we desperately needed payment processing within Salesforce to help us streamline our business processes. Chargent has handled this brilliantly and we have recommended it widely based on the great experience we’ve had.
Pros and Cons
  • Payment processing within Salesforce is simple and robust.
  • Reoccurring transactions are easy to set up and manage which is great for monthly gifts
  • Creating reporting and workflows to support ongoing maintenance of payments and transactions is excellent.
Likelihood to Recommend
For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
Return on Investment
  • Chargent has allowed us to continue to grow and invest human resource in our mission rather than handling manual payments and data transfer between platforms.
Alternatives Considered
  • Stripe
Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Support Rating
10
Part of the value to us is that we have almost never had to use support. Chargent documentation is great and we’ve been able to find answers quickly and easily.

Chargent solved every payment issue we had

Rating: 10 out of 10
Incentivized
November 14, 2019
SS
Steve Stessman
Vice President of National Retail Sales
Tuff Shed, Inc. (Construction, 1001-5000 employees)
Vetted Review
Verified User
Chargent
2 years of experience
View profile
Use Cases and Deployment Scope
Chargent is used as our go-to for all payments. We schedule future payments based off of the build cycle. Chargent also processes our credit card payments from our website. All of this is within Salesforce and is able to be seen by all users from sales to operations to accounting. A+
Pros and Cons
  • Scheduling future payments.
  • Reducing credit card fees by getting the best information from the terminal.
  • Reliability.
  • Security.
Likelihood to Recommend
Chargent is great with all credit card payments and ACH within Salesforce.
Return on Investment
  • Reduced fees by .25%
  • Reduced bad debt by 400K
Alternatives Considered
I selected Chargent because they were the only solution that could take care of terminal payments - online payments - do payment requests - schedule future payments based on order status. All the while storing this in our Salesforce instance securely.
Support Rating
10
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Other Software Used

Chargent, a low fee Salesforce integrated payment processor

Rating: 9 out of 10
Incentivized
April 24, 2018
Verified User
Vetted Review
Verified User
Chargent
3 years of experience
Use Cases and Deployment Scope
Chargent is a payment processor that integrates with Salesforce. It is a low fee processor which allows customers to make payments and records of these payments come into Salesforce.
Pros and Cons
  • Low-cost payment processor
  • Stable, well supported Salesforce integration
  • Allows you the flexibility to configure as you like
Likelihood to Recommend
Chargent is great when you have a high volume of money being processed and the percentage a payment processor takes is critical. It provides no-frills payment processing and you can build out the functionality you want in Salesforce.
Return on Investment
  • Chargent's Salesforce integration reduces manual entry or import of transactions. This allows staff to be more productive.
  • Low processing fees make transactions more efficient.
Alternatives Considered
Chargent has less built-in features, but a lower processing fee. We can build out additional functionality as needed.
Other Software Used

Credit card and check processing...100% SFDC Native!

Rating: 10 out of 10
Incentivized
January 04, 2016
AB
Ahmed Bajwa
Sr Salesforce.com Business Systems Analyst
Imprivata (Computer Software, 201-500 employees)
Vetted Review
Verified User
Chargent
4 years of experience
View profile
Use Cases and Deployment Scope
Chargent was used extensively across all departments that were involved with taking payments from customers. Chargent basically allowed us to easily take payments from customers natively within Salesforce by either processing it directly from the opportunity page or via a force.com site. This allowed us to have a real time view of customer balances in Salesforce and automate processes centered around customer payments.
Pros and Cons
  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
Likelihood to Recommend
It was extremely useful for our business as we built a lot of workflow in Salesforce centered around having received deposits or payments from customers. Chargent provides a force.com site which allows customers to pay online directly without interacting with any agents. You can integrate the transaction data directly into your ERP or accounting software.
Return on Investment
  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Alternatives Considered
Chargent was already implemented in the system I inherited. It's a great product that keeps improving and the customer support is excellent.
Support Rating
10
The company founders are quick to respond to any questions or issues and are obviously very well educated on their product. They have helped us brainstorm solutions that go beyond the scope of their product and generally provide an excellent customer experience.
Bug Resolution
No
Exceptional Examples of Chargent Support
We were having an issue that required refreshing a token. This needed to be done by the vendors and they were able to support us despite it being a weekend and we weren't contracted for weekend support. This is just one example of the many times their support has come through for us.
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