TrustRadius Insights
Expertise in Payment Processing and Sustainer Management: Users appreciate CharityEngine's expertise in payment processing and sustainer …
Overview
What is CharityEngine?
CharityEngine is designed to simplify the complex world of online fundraising for nonprofits, as a nonprofit CRM. Integrated tools for donations, emails, and other elements of fundraising feed data into a central view to make it easier to know and…
Recent Reviews
Pricing
Standard
$350-$700
Cloud
per month
Professional
$700-$1,500
Cloud
per month
Enterprise
Call for Customized Pricing
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://charityengine.net/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is CharityEngine?
CharityEngine is designed to simplify the complex world of online fundraising for nonprofits, as a nonprofit CRM. Integrated tools for donations, emails, and other elements of fundraising feed data into a central view to make it easier to know and care for donors. The solution boasts secure, payment-ready forms to give users complete control of donors' information.
CharityEngine Features
- Supported: Donor Management
- Supported: Dashboards and Reporting
- Supported: CRM Platform
- Supported: Email Marketing
- Supported: Forms, Donations, Pledges and Payment Processing
- Supported: Online/Offline Integration
- Supported: Mobile Pay
- Supported: Recurring Giving
- Supported: Advocacy
- Supported: Peer2Peer
- Supported: Event Management
CharityEngine Screenshots
CharityEngine Video
See how CharityEngine helps nonprofits destroy data silos for more fully integrated fundraising and donor management.
CharityEngine Integrations
CharityEngine Competitors
- Blackbaud CRM
- Classy
- Salsa CRM
- Neon CRM
- Salesforce
CharityEngine Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | United States |
| Supported Languages | English |
CharityEngine Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 70% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 5% |
Comparisons
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Reviews and Ratings
(1)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Expertise in Payment Processing and Sustainer Management: Users appreciate CharityEngine's expertise in payment processing and sustainer management, with several reviewers highlighting this as a major strength of the software. The platform's knowledge and capabilities in managing recurring donations and handling payment transactions have been praised by users for their reliability and efficiency.
Integration with Other Vendor Partners: Many users find the open APIs and Reporting tools provided by CharityEngine to be helpful for integrating with other vendor partners, particularly in support of their DRTV sustainer program. This feature allows users to seamlessly connect their fundraising efforts with external systems,resulting in improved efficiency and streamlined operations.
Functionality for Startup Non-Profit Organizations: Users love the functionality offered by CharityEngine, especially for startup non-profit organizations. Several reviewers mention that the software is very useful for their organization's specific needs, providing them with essential tools to effectively manage their operations and drive fundraising efforts.
Buggy and unpredictable software: Some users have reported experiencing issues with the software's performance, including unexpected bugs and unpredictability. For example, they have mentioned instances where the amount entered by donors changed on its own after hitting the submit button. Unfortunately, there is no consistent solution available for this problem.
Challenging to learn and slow customer support: Users have found it challenging to learn how to use the software effectively, noting that it lacks intuitiveness. Additionally, they have mentioned that customer support can be slow at times. However, they do acknowledge that once assistance is provided, the support offered is good.
Some features are not developed to a desired level of sophistication: While the software offers a wide variety of features, some users feel that certain functionalities are not as advanced as they would like them to be. Nevertheless, they appreciate being able to submit enhancement requests and having their suggestions considered for future development.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
August 01, 2021
CharityEngine might work for you, but beware their high employee turnover, and take promises with a grain of salt
CharityEngine is used by one department to manage all donations to the organization. It is used to generate data for management review and audits and as a communications tool.
- Allows users to create unique queries to generate targeted data.
- Allows the entry of addresses from all around the world, not just US addresses.
- Forms for use on our website and in emails are extremely limited. 3rd party products are far better and have much more robust interfaces.
- Commonly used features frequently break and have to be reported, because when updates are made, CharityEngine staff are not fully verifying their effectiveness.
- Requests for assistance with chronic issues go unresolved for months.
- Collection of donor data.
- Ability to query on MOST data fields.
- CharityEngine has allowed our organization to grow in the past few years, but it has not kept up with industry trends and avoids making changes and updates requested by users.
- Our overall business objectives cannot be met with CharityEngine alone. We must export data and use other applications to generate the data we need.
No