TrustRadius: an HG Insights company

CharityEngine

Score4 out of 10

1 Reviews and Ratings

What is CharityEngine?

CharityEngine is a CRM specifically for nonprofits. It allows nonprofits to centralize and leverage their data to enrich donor relationships and raise money. Features include forms, advocacy campaigns, text-to-give, email marketing, peer-to-peer fundraising, and real-time personalization, and PCI-certified payment processing.

Media

Screenshot of the campaign dashboard.
Screenshot of the performance dashboard.
Screenshot of the sustainer dashboard.

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Screenshot of the campaign dashboard.

CharityEngine might work for you, but beware their high employee turnover, and take promises with a grain of salt

Pros

  • Allows users to create unique queries to generate targeted data.
  • Allows the entry of addresses from all around the world, not just US addresses.

Cons

  • Forms for use on our website and in emails are extremely limited. 3rd party products are far better and have much more robust interfaces.
  • Commonly used features frequently break and have to be reported, because when updates are made, CharityEngine staff are not fully verifying their effectiveness.
  • Requests for assistance with chronic issues go unresolved for months.

Most Important Features

  • Collection of donor data.
  • Ability to query on MOST data fields.

Return on Investment

  • CharityEngine has allowed our organization to grow in the past few years, but it has not kept up with industry trends and avoids making changes and updates requested by users.
  • Our overall business objectives cannot be met with CharityEngine alone. We must export data and use other applications to generate the data we need.

Usability