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CharityEngine

CharityEngine

Overview

What is CharityEngine?

CharityEngine is designed to simplify the complex world of online fundraising for nonprofits, as a nonprofit CRM. Integrated tools for donations, emails, and other elements of fundraising feed data into a central view to make it easier to know and…

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Learn from top reviewers

CharityEngine might work for you, but beware their high employee turnover, and take promises with a grain of salt

Rating: 4 out of 10
August 1, 2021
IncentivizedVetted ReviewVerified User
CharityEngine is used by one department to manage all donations to the organization. It is used to generate data for management review and audits and as a communications tool.
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Verified user
Employee
CharityEngine2 years of experience
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Pricing

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Standard

$350-$700

Cloud
per month

Professional

$700-$1,500

Cloud
per month

Enterprise

Call for Customized Pricing

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://charityengine.net/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is CharityEngine?

CharityEngine is designed to simplify the complex world of online fundraising for nonprofits, as a nonprofit CRM. Integrated tools for donations, emails, and other elements of fundraising feed data into a central view to make it easier to know and care for donors. The solution boasts secure, payment-ready forms to give users complete control of donors' information.

CharityEngine Features

  • Supported: Donor Management
  • Supported: Dashboards and Reporting
  • Supported: CRM Platform
  • Supported: Email Marketing
  • Supported: Forms, Donations, Pledges and Payment Processing
  • Supported: Online/Offline Integration
  • Supported: Mobile Pay
  • Supported: Recurring Giving
  • Supported: Advocacy
  • Supported: Peer2Peer
  • Supported: Event Management

CharityEngine Screenshots

Screenshot of Multi-Channel Digital MarketingScreenshot of Custom Forms

CharityEngine Video

See how CharityEngine helps nonprofits destroy data silos for more fully integrated fundraising and donor management.

CharityEngine Integrations

CharityEngine Competitors

CharityEngine Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesUnited States
Supported LanguagesEnglish

CharityEngine Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)70%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Expertise in Payment Processing and Sustainer Management: Users appreciate CharityEngine's expertise in payment processing and sustainer management, with several reviewers highlighting this as a major strength of the software. The platform's knowledge and capabilities in managing recurring donations and handling payment transactions have been praised by users for their reliability and efficiency.

Integration with Other Vendor Partners: Many users find the open APIs and Reporting tools provided by CharityEngine to be helpful for integrating with other vendor partners, particularly in support of their DRTV sustainer program. This feature allows users to seamlessly connect their fundraising efforts with external systems,resulting in improved efficiency and streamlined operations.

Functionality for Startup Non-Profit Organizations: Users love the functionality offered by CharityEngine, especially for startup non-profit organizations. Several reviewers mention that the software is very useful for their organization's specific needs, providing them with essential tools to effectively manage their operations and drive fundraising efforts.

Buggy and unpredictable software: Some users have reported experiencing issues with the software's performance, including unexpected bugs and unpredictability. For example, they have mentioned instances where the amount entered by donors changed on its own after hitting the submit button. Unfortunately, there is no consistent solution available for this problem.

Challenging to learn and slow customer support: Users have found it challenging to learn how to use the software effectively, noting that it lacks intuitiveness. Additionally, they have mentioned that customer support can be slow at times. However, they do acknowledge that once assistance is provided, the support offered is good.

Some features are not developed to a desired level of sophistication: While the software offers a wide variety of features, some users feel that certain functionalities are not as advanced as they would like them to be. Nevertheless, they appreciate being able to submit enhancement requests and having their suggestions considered for future development.

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(1-1 of 1)

CharityEngine might work for you, but beware their high employee turnover, and take promises with a grain of salt

Rating: 4 out of 10
Incentivized
August 01, 2021
Verified User
Employee in Research & Development
Non-profit Organization Management Company, 11-50 employees
Vetted Review
Verified User
CharityEngine
2 years of experience
Use Cases and Deployment Scope
CharityEngine is used by one department to manage all donations to the organization. It is used to generate data for management review and audits and as a communications tool.
Pros
  • Allows users to create unique queries to generate targeted data.
  • Allows the entry of addresses from all around the world, not just US addresses.
Cons
  • Forms for use on our website and in emails are extremely limited. 3rd party products are far better and have much more robust interfaces.
  • Commonly used features frequently break and have to be reported, because when updates are made, CharityEngine staff are not fully verifying their effectiveness.
  • Requests for assistance with chronic issues go unresolved for months.
Likelihood to Recommend
CharityEngine has the POTENTIAL to be a good CRM, but both unresponsiveness to the more complex problems go unresolved for months at a time. Employee turnover is huge, which is likely because upper management is doing nothing to solve the internal problems. I would NOT recommend this CRM at this point.

While CharityEngine does allow reasonably robust storage and querying of data if you plan to send emails through your CRM, look elsewhere. CharityEngine's framework is clunky and counter-intuitive, in addition to frequently just not working at all.
Most Important Features
  • Collection of donor data.
  • Ability to query on MOST data fields.
Return on Investment
  • CharityEngine has allowed our organization to grow in the past few years, but it has not kept up with industry trends and avoids making changes and updates requested by users.
  • Our overall business objectives cannot be met with CharityEngine alone. We must export data and use other applications to generate the data we need.
Usability
4
There are a lot of frustrating things about the general usage of CharityEngine. It syncs with a nine-digit zip code database, but doesn't automatically populate exportable fields with this data - it must be manually requested for each record. Buttons that allow a user to quickly move to a specific area of the data in a customer record frequently stop working after updates; are found by users and reported, and then take a month or longer to be fixed. A clunky and counter-intuitive "creative" database frequently fails completely and is always slow.
Mobile Interface Availability and Impressions
No
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