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Chartbeat

Chartbeat

Overview

What is Chartbeat?

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

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Learn from top reviewers

Big fan of Chartbeat

Rating: 10 out of 10
September 5, 2024
IncentivizedVetted ReviewVerified User
We use Chartbeat to monitor live (fluid) recurrents to our website, other sister publications, and specific sections of our website. Chartbeat paints a picture of exactly who ...
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Kate Lally
Employee - Other
SEO writer
Reach PLC, formerly Trinity Mirror
Chartbeat8 years of experience

Quality product, delivers on promise

Rating: 10 out of 10
March 13, 2024
IncentivizedVetted ReviewVerified User
We use it to identify digital content performance, story trends and conversion tracking. We also use it to share engagement metrics with journalists and highlight potential ac...
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Verified user
Manager
Chartbeat5 years of experience

Great for real time alerts and trends

Rating: 9 out of 10
March 13, 2024
IncentivizedVetted ReviewVerified User
We are an O&O (owned-and-operated) collection of several online brands with separate content staff and goals for each pub. It's crucial for us to manage this in one place ...
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Verified user
Manager
Chartbeat2 years of experience

Chartbeat Review

Rating: 10 out of 10
March 13, 2024
IncentivizedVetted ReviewVerified User
We are a news organization and tracking the daily, weekly, and monthly performance of our content online is essential to our business. We use Chartbeat to monitor the performa...
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Verified user
C-Level Executive
Chartbeat8 years of experience

A must have platform for the digital newsroom

Rating: 9 out of 10
March 13, 2024
IncentivizedVetted ReviewVerified User
Chartbeat enables the newsroom to be data-driven, from curating the homepage and recirculating articles to social media, to making key decisions with real-time data at their f...
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Verified user
Project Manager
Chartbeat7 years of experience

I love Chartbeat!

Rating: 10 out of 10
March 12, 2024
IncentivizedVetted ReviewVerified User
I use it to track visitors to our website, and learn what they are reading, how much time they are spending on the site, where they are coming from. This data helps inform whe...
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Melissa M. Hart
Team Lead - Other
Digital Editor
Adirondack Explorer
Chartbeat3 years of experience

Best in class real-time data!

Rating: 9 out of 10
March 11, 2024
IncentivizedVetted ReviewVerified User
We are a media company. Publishers use Chartbeat primarily to understand how their journalism is performing in real time. A number of teams have monitors up in their work area...
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Verified user
C-Level Executive
Chartbeat10 years of experience

Chartbeat continues to deliver

Rating: 9 out of 10
March 6, 2024
IncentivizedVetted ReviewVerified User
Used to track performance of our articles within sections of our digital platforms. Helps us clarify what specific headlines work to draw readers in, and in general, Chartbeat...
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Verified user
Manager
Chartbeat8 years of experience

Would definitely recommend Chartbeat - 100%

Rating: 10 out of 10
March 6, 2024
IncentivizedVetted ReviewVerified User
We use Chartbeat on a regular basis every day to monitor the analytics of our website, both in realtime and reflecting on the past performance of content using the historical ...
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Verified user
Team Lead
Chartbeat1 year of experience

Great to determine quality of stories

Rating: 9 out of 10
March 6, 2024
IncentivizedVetted ReviewVerified User
We use it companywide for analytics to see what is and what isn't working to see where we need to focus our website content. It helps us also figure out where we stand with ou...
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Verified user
Administrator
Chartbeat1 year of experience

Using Chartbeat for actionable editorial insights

Rating: 8 out of 10
March 6, 2024
IncentivizedVetted ReviewVerified User
We use Chartbeat to select the stories we'll repromote, to inform pitches for SEO articles, to review the performance of authors, to conduct headline tests on the homepage, an...
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Verified user
Manager
Chartbeat2 years of experience

Useful real-time analysis to optimise performance and develop employees

Rating: 9 out of 10
March 4, 2024
Vetted ReviewVerified User
We use Chartbeat across the editorial departments in our organisation to track performance of pages on our website in Real-Time, along with the Heads-Up Display to manage the ...
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Verified user
Professional
Chartbeat6 years of experience

A useful tool in the newsroom

Rating: 9 out of 10
February 24, 2023
IncentivizedVetted ReviewVerified User
I use it for analytics. It's a valuable tool for tracking how well our audience is responding to a story, how well a headline has worked, how long people are spending reading ...
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Verified user
Employee
Chartbeat6 years of experience

Chartbeat: what we needed to improve our website

Rating: 9 out of 10
April 18, 2022
IncentivizedVetted ReviewVerified User
Thanks to this software we have considerably improved the traffic on our website, improving the content we publish, attracting more audience. It has functions such as web page...
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Luisana Pacheco
Director - Customer Service
Principal
Princeton HR Insight LLC
Chartbeat1 year of experience

Chartbeat provides easy-to-use, real-time data

Rating: 9 out of 10
December 14, 2021
IncentivizedVetted ReviewVerified User
I currently use Chartbeat to monitor which fundraisers people are currently viewing. Chartbeat allows us to stay on top of the fundraisers that have the highest number of eyes...
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Ese Esan
Employee - Other
External Communications Manager
GoFundMe
Chartbeat2 years of experience
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How Chartbeat Differs From Its Competitors

Real-Time Data

It's helpful to understand the realtime flow if we need to to update our homepage to offer the trending content in different ways, prompting push alerts on trending content or understanding spike referrals if they come out of the blue.
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Engagement Metrics

It is in process- we are using the Chartbeat metrics in reporter meetings and story planning. I don't know if any single metric has influenced decisions - we often use it as backup for strategy as well.
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Real-Time Data

Yes, as specified earlier. Real time data may help indicate when there is an issue with one of sites - either on the tech side or with our ad stack.
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Real-Time Data

This enables us to make realtime decisions on optimizing stories when they are still hot in the eyes of the public. This is key for breaking and trending topics.
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Content Optimization

We use Chartbeat to look at what stories perform best and what channels the work best in. So we are able to create stories target for those channels and then monitor whether we are successful in these efforts.
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Engagement Metrics

The reader engagement metrics have enabled us to understand which stories do a better job of driving engagement. We also get ideas for related stories to link to from our stories.
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Real-Time Data

it has helped us to easily identify what is working and to publish more content like the piece in question or enhance what has already been published. Chartbeat also lets us know what should stay on the page longer and when something might be able to be moved lower or off the page.
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Content Optimization

We have. The additional tools are greatly appreciated. The A/B headline testing tool is a bit more complicated to use properly and understand but more advanced teams have found it helpful.
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Engagement Metrics

Definitely. As we try to move teams away from vanity metrics to focus on engagement, we appreciate all of these more qualitative metrics that Chartbeat provides. For us, engaged time is particularly helpful in terms of looking at performance.
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Real-Time Data

Hugely. This was our main reason for linking up with Chartbeat. We cover a live news sporting environment, so any lag in our data reporting is costing us time and affecting our position in a competitive market. Our editorial team has to be able to make decisions in an instant, not wait for the …
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Content Optimization

The main thing we have been able to do is find ways to get people to engage for longer with our longer content. We are a specialist publication which often focuses on depth, so we spend a lot of time working out how we can make people stay on articles that could be up to or over 1500 to 2000 …
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Engagement Metrics

We want to make sure that we are catering to many times of fan, not just the super hardcore who form a large part of our most engaged audience. So the breakdown of reader loyalty is important because it quickly enables us to see if we are bringing in enough new users by making sure our content is …
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Real-Time Data

It helps us figure out what stories are bringing readers to our site and what stories we should avoid going forward. We are also able to keep track of which stories work better as found in organic searches and which work better as stories that are passed around through social media.
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Content Optimization

It allows us to see what evergreen stories people want to see for weekend posting, while also showing us which stories our DMA want to see during the week. It also allows us to make sure we are prioritizing page views while keeping our commitment to keep our stories relevant to our local community.
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Engagement Metrics

Concurrents have helped us not only with what stories do well, but also what times readers will read our stories or watch our videos. Quality clicks do the same thing, and reader loyalty will allow us to figure out which stories to focus on for the broadcast as opposed to the website.
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Real-Time Data

Yes, especially now that we're in the middle of migrating to Google Analytics 4, which is still our official source of data for reporting. We use Chartbeat for day-to-day newsroom operations and taking action on the fly. For one, our social media managers consult Chartbeat to select stories they …
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Content Optimization

We have used the Headline Testing feature to encourage people on our homepage to read the top stories at the moment. Also, our SEO team uses Chartbeat when it formulates search-optimized article pitches for our editors every day. Lastly, we use Spike Alerts to identify our "drop everything and …
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Engagement Metrics

Chartbeat’s reader engagement metrics have helped us confirm our theories about our audiences' behavior. We use them in content planning during weekly editorial pitch meetings. We also look to these metrics to inform our inchoate first-party data strategy, particularly when we try to check for …
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Real-Time Data

It ensures we can react quickly to any stories which are attracting particular interest, and we can also look at individual articles and pages to see if there is a point where people are leaving the page, and which links they are clicking on, to ensure we are maximising every visit.
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Content Optimization

The Heads-Up Display and testing tools provide vital insights into what our readers are interested in and enable those that use it to get better at choosing the right content and writing the right headlines to optimise performance. You can now look further back through headline test results than …
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Real-Time Data

Recent coverage of a breaking news story that was shared on a live blog meant Chartbeat was an invaluable tool. By being able to see the story ranking live on our home page, we could see and make the most of engagement spikes and respond to sudden surges of interest in real time
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Engagement Metrics

It has a big influence. News output is always engineered to suit the current interest in a topic. If interest wanes, we can divert resources elsewhere, but if interest surges we know we need to channel our efforts into that particular story.
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Real-Time Data

Having access to real-time audience data with zero lag is an essential feature and one of the highlights of Chartbeat. With this component, I am able to adjust articles in real-time (ex: adding imagery, breaking apart blocky text paragraphs, or editing SEO headlines) to further bump up my story on …
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Content Optimization

My web content performance has significantly risen since using Chartbeat, but the key is you have to USE it and use it often. If you have no intention of looking at this daily, then try something else. The benefits are in real-time engagement metrics showing you exactly where you need to tailor a …
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Engagement Metrics

The reader engagement metrics (including reader loyalty and engaged time) are something I look at daily and in historical reports. If I see a loyal reader is only spending 30 seconds on a story that took a lot of reporting and typically takes 7 minutes to read, then I know there is some adjustment …
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Real-Time Data

It's the best. You are able to see what users are reading to the second. It helps move stories around on your site to make sure the story doing well gets more prominence.
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Real-Time Data

The real-time data allows us to manage our site on the fly, giving more users stories of interest as they're developing. It's key to stay on top of things in the breaking news cycle that we live in.
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Content Optimization

As mentioned previously, the HUD allows us to A/B test headlines, a huge asset to my team. We often debate which headline will work best, and Chartbeat gives us the answer in 5-10 minutes, a great tool to have at your disposal.
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Engagement Metrics

We've found that robust articles, full of links, graphs, charts, videos, and more do the best. Chartbeat has shown us that, thus allowing me to task my team with more in-depth coverage.
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Real-Time Data

We get to up our monthly listener rate because I can see what posts our listeners interact with the most and act accordingly which has made our listeners feel heard and valued and important to the content curating process.
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Content Optimization

I use the engagement metrics the most considering I use it mostly for social media seeing as we're a podcast primarily. So that way I can gauge whether followers prefer certain pictures over others or how comments change based on the content and what that means for our curation process.
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Engagement Metrics

This has less-so been a make or break metric for us because we're primarily a podcast so we used Chartbeat mostly for social media posts but when we do use reader engagement metrics its' helpful to know how long readers stay on our page and if we have recurring readership because it's a good gauge …
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Real-Time Data

It's fantastic to know what our readers are interacting with at a certain time, or what story is getting traction to open avenues to further story digging. It also allows us to step up promotion or post it more to get more traffic.
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Engagement Metrics

Concurrents definitely is something we look at to help organize the homepage and learn more about what is being selected by readers. It also shows us what old content may be resurfacing, signaling to us what else we can post online to fit the search.
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Real-Time Data

We're able to adjust story placement on the site based off user popularity. We also sometimes include certain stories in newsletters or in push alerts based off of seeing the real-time success in Chartbeat.
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Real-Time Data

Being able to see when website visitors interact with content in the moment is helpful because I can use that data to then refresh the content when it is performing badly, or provide supplementary content when it is doing well. This means that the benefits of one good article can often lead to …
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Content Optimization

I have used the engagement metrics to refresh headlines when they were not performing as expected, and used Chartbeat to compare and contrast that performance with other, similar content. Using this, content that might not have performed well has been edited and changed rapidly, and performed …
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Engagement Metrics

Using Chartbeat’s reader engagement metrics has influence the content we have published because we are able to target it to audiences that we already know read the content, thereby increasing the chance of its success. It has also helped develop the format of content in order to increase engaged …
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Real-Time Data

This is such a critical feature because it has helped in so many ways. First, we can see what's working at any given moment and therefore have a sense of what's trending. Secondly, we can see what to put money behind. If something is taking off on social, we can boost it and capture new audience, …
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Content Optimization

Yes, we've used the engagement metrics to test our content and improve performance by tweaking words in headlines—A/B testing headlines, promoting stories that are doing well, and even promoting content on other platforms, especially new content when we see it do well on a particular platform. We …
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Engagement Metrics

Chartbeat’s reader engagement metrics has influenced the type of content we publish by giving us data insights that we can use to make informed decisions on what to create next. A great example of this is content we've created around small town travel. We saw our first small town story take off on …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Kate Lally
SEO writer
Reach PLC, formerly Trinity Mirror (Media Production, 1001-5000 employees)
Verified User
Manager in Product Management
Media Production Company, 51-200 employees
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Pricing

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Chartbeat

Chartbeat

N/A
Unavailable

What is Chartbeat?

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

21 people also want pricing

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Google Analytics

Google Analytics

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What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

Parse.ly

Parse.ly

$499
per month
What is Parse.ly?

Parse.ly is a content optimization platform for online publishers. It provides in-depth analytics and helps maximize the performance of the digital content. It features a dashboard geared for editorial and business staff and an API that can be used by a product team to create personalized or…

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Features

Web Analytics

Web Analytic features such as SEO tracking, user engagement tracking, pageview tracking, and behavior analysis.

7.6
Avg 8.1
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Product Details

What is Chartbeat?

Chartbeat, a content intelligence platform for publishers, empowers media companies to build loyal audiences with real-time and historical editorial analytics across desktop, social, and mobile platforms. Chartbeat helps digital publishing organizations understand what, within their content, is keeping people engaged. Partnering with over 60,000 media brands across 70+ countries, Chartbeat’s real-time and historical dashboards, in-depth headline testing and in-page optimization tools, and reporting help media organizations understand, measure, and build business value from the attention earned by their written and video content.


Chartbeat Screenshots

Screenshot of Big Board: For newsrooms, the leaderboard-style visualization shows the top stories on the biggest screen.Screenshot of Real-time dashboard: Displays how an audience is connecting with content in the moment – across platforms, channels, and devices.Screenshot of Historical Dashboard: To assess content performance, KPIs, and valuable trends over the long term.Screenshot of Heads Up Display: Shows which homepage articles are the top performers, how stories are trending up or down in traffic, and how far visitors are scrolling down the page.Screenshot of Video Dashboard: Reveals how video content captures viewer attention.Screenshot of Conversion Dashboard: Tracks conversion metrics and insights.Screenshot of Multi-Site View: Keeps track of multiple domains in one place.

Chartbeat Competitors

Chartbeat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

Contentsquare, Adobe Analytics, and Parse.ly are common alternatives for Chartbeat.

Reviewers rate Reporting in real-time highest, with a score of 8.9.

The most common users of Chartbeat are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(111)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Real-time Reporting Feature: Users have praised the platform for its real-time reporting feature, enabling them to track trending stories and audience segments instantly. This feature allows users to stay up-to-date with content performance in real time, leading to quick and informed decision-making.

Social Traffic Tracking: Some users find the tracking of social traffic beneficial as it helps them identify important social referrals that drive traffic to their content. By monitoring social traffic sources, users can pinpoint effective strategies for engaging with their audience on various platforms.

Data Visualization Tools: The data visualization tools provided by the platform have been highlighted by users as helpful in understanding and interpreting performance metrics. These tools offer visual representations of complex data, making it easier for users to analyze trends and make strategic adjustments.

Limited Historical Data: Some users have expressed dissatisfaction with the historical tool's restricted functionality in breaking down results by specific referrers. They feel that more extensive data beyond 12 months, ideally up to 24 months, would be beneficial.

Confusion Over Metrics: Users have mentioned encountering confusion regarding performance metrics and finding the user path vague based on the types of reporting available. They desire clearer definitions for Chartbeat links and better understanding of custom variables.

Challenges with Mobile App: Several users have highlighted challenges and limitations in the mobile app interface compared to desktop capabilities. They wish for a more detailed mobile app, including granular data separation for email, apps, and IM.

Reviews

(1-25 of 59)
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Big fan of Chartbeat

Rating: 10 out of 10
Incentivized
September 05, 2024
KL
Kate Lally
SEO writer
Reach PLC, formerly Trinity Mirror (Media Production, 1001-5000 employees)
Vetted Review
Verified User
Chartbeat
8 years of experience
Return on Investment
  • Positive - all staff can see how any content is performing in real time

Quality product, delivers on promise

Rating: 10 out of 10
Incentivized
March 13, 2024
Verified User
Vetted Review
Verified User
Chartbeat
5 years of experience
Return on Investment
  • We don't have any hard numbers on Chartbeat affecting sales or subscriptions.
  • We share daily Chartbeat numbers in our morning newsroom meetings to understand what stories might need a follow on

Chartbeat Review

Rating: 10 out of 10
Incentivized
March 13, 2024
Verified User
Vetted Review
Verified User
Chartbeat
8 years of experience
Return on Investment
  • Has helped us to focus on SEO results
  • Greater PV has meant better Ad Revenue
  • Better understanding of engagement lays groundwork for subscription model

Best in class real-time data!

Rating: 9 out of 10
Incentivized
March 11, 2024
Verified User
Vetted Review
Verified User
Chartbeat
10 years of experience
Return on Investment
  • Chartbeat clearly helps to indicate what is not working allowing us to move resources to other areas.
  • We're focusing more on engagement than just clicks so Chartbeat helps to provide qualitative metrics in addition to usage data.
  • Chartbeat is so easy to use and understand that teams hang monitors to follow the data more closely. One of its greatest strengths for us is that teams actually use it.

Would definitely recommend Chartbeat - 100%

Rating: 10 out of 10
Incentivized
March 06, 2024
Verified User
Vetted Review
Verified User
Chartbeat
1 year of experience
Return on Investment
  • It has given us a much better understanding of how to maximise search traffic. We put a big effort into improving our SEO performance in late 2023 and thanks to the clear way Chartbeat reports traffic sources (inc colour-coded graphs) we were able to quickly measure the 8-10% jump we made in search traffic. This would have been much more difficult to track so quickly using other tools
  • Chartbeat's excellent, and clear reporting of mobile vs desktop traffic, both in realtime and historical dashboards, has helped us focus any website design projects on the devices our audience are most likely to be using
  • We've increased our focus on 'engaged minutes' which is a favourite metric in Chartbeat. This has led us to regularly reformatting content so our longer articles are easier to digest. In some cases we've been able to double the average engaged time on article pages.

Using Chartbeat for actionable editorial insights

Rating: 8 out of 10
Incentivized
March 06, 2024
Verified User
Vetted Review
Verified User
Chartbeat
2 years of experience
Return on Investment
  • It has helped us save time in report generation and performance analysis.
  • By helping us evaluate our contributors, we're able to get our money's worth.
  • Seeing our numbers on the Big Board fosters healthy competition among brands, motivating us to distribute our stories better.

Chartbeat provides easy-to-use, real-time data

Rating: 9 out of 10
Incentivized
December 14, 2021
EE
Ese Esan
External Communications Manager
GoFundMe (Fundraising, 201-500 employees)
Vetted Review
Verified User
Chartbeat
2 years of experience
Return on Investment
  • Our business objective is to share as many fundraisers as possible to help as many people as possible. Chartbeat allows us to do that quickly by surfacing some of the top trending fundraisers.

Top of the charts, hard to beat!

Rating: 8 out of 10
Incentivized
December 09, 2021
KR
Kaley Roshitsh
Sustainability Reporter
WWD (Online Media, 501-1000 employees)
Vetted Review
Verified User
Chartbeat
1 year of experience
Return on Investment
  • Higher on-site numbers.
  • More views on my stories.
  • Better SEO in general, I understand where users drop off and can make edits accordingly.
  • Tangible real-time improvements!

Give me a (Chart) beat!

Rating: 10 out of 10
Incentivized
November 10, 2021
Verified User
Vetted Review
Verified User
Chartbeat
10 years of experience
Return on Investment
  • It's hard to gauge ROI, but I'm certain Chartbeat helps us perform at a peak level.
  • ClickOrlando.com has been the No. 1 news website in Central Florida for the last 18 months, and Chartbeat has helped us reach that goal

Easy way to steer traffic!

Rating: 9 out of 10
Incentivized
August 09, 2021
BA
Brenda Argueta
Digital Content Producer
WKMG (Online Media, 51-200 employees)
Vetted Review
Verified User
Chartbeat
2 years of experience
Return on Investment
  • It's provided perspective on our reach
  • It's given clarity on what stories work or what doesn't work
  • It's offered guidance on what we can do to promote content

Decent

Rating: 9 out of 10
Incentivized
July 27, 2021
Verified User
Vetted Review
Verified User
Chartbeat
1 year of experience
Return on Investment
  • Helps me target editorial in my own work on social media.
  • Helps me see when content needs refreshing.
  • Useful for watching stories as a whole across the organisation.

You NEED Chartbeat

Rating: 10 out of 10
Incentivized
July 16, 2021
Verified User
Vetted Review
Verified User
Chartbeat
1 year of experience
Return on Investment
  • Helps us determine stories that are doing well.
  • Helps drive content for ROI.
  • Helps tailor content to target audience.
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