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Chartbeat

Chartbeat

Overview

What is Chartbeat?

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

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Recent Reviews

TrustRadius Insights

Real-time Reporting Feature: Users have praised the platform for its real-time reporting feature, enabling them to track trending stories …
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Chartbeat Review

10 out of 10
March 13, 2024
Incentivized
We are a news organization and tracking the daily, weekly, and monthly performance of our content online is essential to our business. We …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 8 features
  • Reporting in real-time (10)
    8.9
    89%
  • Pageview Tracking (10)
    8.5
    85%
  • Referral Source Tracking (10)
    8.3
    83%
  • Device and Browser Reporting (10)
    7.7
    77%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Chartbeat?

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Web Analytics

Web Analytic features such as SEO tracking, user engagement tracking, pageview tracking, and behavior analysis.

7.6
Avg 8.0
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Product Details

What is Chartbeat?

Chartbeat, a content intelligence platform for publishers, empowers media companies to build loyal audiences with real-time and historical editorial analytics across desktop, social, and mobile platforms. Chartbeat helps digital publishing organizations understand what, within their content, is keeping people engaged. Partnering with over 60,000 media brands across 70+ countries, Chartbeat’s real-time and historical dashboards, in-depth headline testing and in-page optimization tools, and reporting help media organizations understand, measure, and build business value from the attention earned by their written and video content.


Chartbeat Features

  • Supported: Real-time and historical analytics dashboards
  • Supported: Headline Testing
  • Supported: Image Testing
  • Supported: Reporting Tools
  • Supported: Raw Data Pipeline
  • Supported: Conversions Dashboard
  • Supported: Recommendation Engine

Chartbeat Screenshots

Screenshot of Big Board: For newsrooms, the leaderboard-style visualization shows the  top stories on the biggest screen.Screenshot of Real-time dashboard: Displays how an audience is connecting with content in the moment – across platforms, channels, and devices.Screenshot of Historical Dashboard: To assess content performance, KPIs, and valuable trends over the long term.Screenshot of Heads Up Display: Shows which homepage articles are the top performers, how stories are trending up or down in traffic, and how far visitors are scrolling down the page.Screenshot of Video Dashboard: Reveals how video content captures viewer attention.Screenshot of Conversion Dashboard: Track conversion metrics and insights.Screenshot of Multi-Site View: Have multiple domains? Keep track of all of them in one place.

Chartbeat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll

Frequently Asked Questions

Chartbeat delivers real-time analytics, insights, and transformative tools for content teams around the world, to help improve audience engagement, inform editorial decisions, and increase loyalty.

Contentsquare, Adobe Analytics, and Parse.ly are common alternatives for Chartbeat.

Reviewers rate Reporting in real-time highest, with a score of 8.9.

The most common users of Chartbeat are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(110)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Real-time Reporting Feature: Users have praised the platform for its real-time reporting feature, enabling them to track trending stories and audience segments instantly. This feature allows users to stay up-to-date with content performance in real time, leading to quick and informed decision-making.

Social Traffic Tracking: Some users find the tracking of social traffic beneficial as it helps them identify important social referrals that drive traffic to their content. By monitoring social traffic sources, users can pinpoint effective strategies for engaging with their audience on various platforms.

Data Visualization Tools: The data visualization tools provided by the platform have been highlighted by users as helpful in understanding and interpreting performance metrics. These tools offer visual representations of complex data, making it easier for users to analyze trends and make strategic adjustments.

Limited Historical Data: Some users have expressed dissatisfaction with the historical tool's restricted functionality in breaking down results by specific referrers. They feel that more extensive data beyond 12 months, ideally up to 24 months, would be beneficial.

Confusion Over Metrics: Users have mentioned encountering confusion regarding performance metrics and finding the user path vague based on the types of reporting available. They desire clearer definitions for Chartbeat links and better understanding of custom variables.

Challenges with Mobile App: Several users have highlighted challenges and limitations in the mobile app interface compared to desktop capabilities. They wish for a more detailed mobile app, including granular data separation for email, apps, and IM.

Attribute Ratings

Reviews

(1-25 of 56)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
The tool is very easy to use for people who might not be as comfortable using analytical tools as researchers who work with data all of the time. Our journalists are comfortable working with Chartbeat, appreciate the information provided and are able to make informed decisions based on the data from Chartbeat.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's just so user-friendly. It's easy to navigate, and the data is very well presented. It's not dumbed-down, but its presentation is clearly put together with the idea that everyone should be able to understand it, not just developers who know their way around a complicated back end of any system. It also does a very good job of putting the important metrics front-and-centre, you don't have to go looking around too hard or know specific inputs and requests to find what you're looking for.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am able to "set it and forget it," keeping it up on my monitor for either constant checking or just keeping an eye on the numbers during the day. I'm also able to keep track of what times are perfect to post a story and which stories rack up the most traffic.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's great for real-time, actionable insights. Orienting new hires in the newsroom is a simple task. It would also be great to see more usable Topics on the Historical Dashboard—better yet, if we could have our own taxonomy integrated so we would see the performance of Topics in terms of page views, total engaged minutes, etc.
Score 9 out of 10
Vetted Review
Verified User
The basic Real-Time and Historical displays are very simple to use. The Advanced Queries option takes a bit more getting used to and some of the numbers in the Heads-Up Display needed to be interpreted with caution. Headline Testing is very straightforward. Image Testing is fairly simple, although would benefit from an option to automatically resize images.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
A few functionality issues, I suppose it could be less clunky, but that really is a minor criticism, generally, once you've got your head around everything or had proper training from a colleague, it is very easy to use.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Chartbeat is really pretty straightforward. The only things that may cause confusion are the string of sidebar features and tools at the left of the screen. I mostly use the big leader board in real-time and the historical feature (looking at the monthly or weekly performance of my team's content) and then generate reports automatically from there.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed.
July 27, 2021

Decent

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chartbeat is fine for a general overview but it could be improved with more features, such as better social media implementation, and its mobile apps could also be developed better. It is hard to use on both iOS and Android, and when you are away from your desk that makes it challenging to keep track of what stories are or aren't successful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It really is super easy to use. I feel like the engineers spent equal amounts of time on creating a tool that captures and splices data and on the user interface and how someone will interact with every link. Oftentimes, you don't get that—engineers often forget that their end user isn't a data scientist or a software engineer so using a tool they built needs to be easy to navigate.
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