Name: Chataroo
Price: 10 USD
Author: Chataroo

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Audit

Board Management

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Mapping

Data Pipeline

Desktop Management

Desktop Outsourcing

Extended Detection and Response (XDR)

Fraud Detection

Hosted Virtual Desktop

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Network Performance Monitoring

Relational Database Management Systems

Smart Contracts

Tape Storage

Vulnerability Management

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Multichannel Retail

Presales

Sales

Certificate Lifecycle Management

Database Security

GDPR Compliance

Security

Construction Accounting

Hotel Management

Loan Servicing

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Chataroo is positioned as a comprehensive customer support solution that aims to enhance communication between businesses and their customers. According to the vendor, Chataroo offers features such as live chat support, ticketing system, and visitor tracking. The product is designed to cater to businesses of various sizes, including small startups and large enterprises. It is targeted towards e-commerce companies, online retailers, software as a service (SaaS) providers, customer service and support teams, as well as marketing and sales teams.

## Key Features

**eTicketing**: According to the vendor, Chataroo allows businesses to efficiently manage customer support requests sent via email, web, or phone. Each incoming request is treated as a unique, traceable ticket, empowering support agents and reassuring end-users of prompt and high-quality support.

**Visitor Tracking**: Chataroo provides real-time web analytics to track and analyze visitor behavior, including page views, location, and system/browser details. The vendor claims that businesses can set visitor goals and monitor their progress, which can help improve marketing strategies and increase sales.

**Live Chat Support**: The vendor states that Chataroo enables businesses to interact with customers in real-time, answer questions, and capture more leads. This feature is said to reduce call volume and enhance customer satisfaction. The chat window can be customized to match branding, and canned responses are available for efficient customer support.

**Easy Install**: According to the vendor, Chataroo can be set up in just 5 minutes with a simple copy-paste of HTML code. The product does not require a complex installation process and is compatible with jQuery 1.4+. It can be easily installed on multiple websites.

**Fully Customizable**: Chataroo offers extensive customization options, allowing businesses to tailor the chat window to their preferences. The vendor claims that the product can be installed as a button, embedded window, multi-operator, or footer bar using copy/paste HTML code. Customizable colors and styling options are available to ensure seamless integration with website design.

**Turn Key System**: The vendor states that Chataroo offers a seamless integration experience by simply copying and pasting HTML code into the website source code. No additional setup or configuration is required, and the product is ready to work effectively and efficiently immediately after installation.

**Unlimited Operators**: According to the vendor, Chataroo allows businesses to add as many operators as needed to accommodate company growth. This scalable feature promotes effective team collaboration and customer support management. The vendor also mentions the availability of operator discounts for multi-product customers.

Basic

Help.com Chat

Help.com

Norada Solve360

Chataroo

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Chataroo

Overview

What is Chataroo?