ChatBeacon: A Solid Choice
All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to …
Overview
What is ChatBeacon?
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.
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Pricing
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What is ChatBeacon?
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is ChatBeacon?
ChatBeacon Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, ChatBeacon Live Chat has received the following recommendations:
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Users recommend providing proper training to workers for better customer service. This will enable them to effectively utilize ChatBeacon and provide real-time assistance to customers.
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Despite its high price, users suggest trying ChatBeacon Live Chat because it fulfills all requirements for maintaining real-time assistance and answering customer questions.
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Users highly recommend ChatBeacon Live Chat for its excellent quality, simplicity, and solid service. The chat tool is praised for its speed, integration, stability, scalability, and fostering of collaboration.
These recommendations highlight the importance of training for employees to maximize the benefits of using ChatBeacon Live Chat, the value users see in the chat tool despite its cost, and the positive experience users have had with the quality and simplicity of the service.
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