TrustRadius: an HG Insights company

Chatfuel

Score9.9 out of 10

5 Reviews and Ratings

Get a Demo

What is Chatfuel?

Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.

Categories & Use Cases

Reviews

What users are saying about Chatfuel.
View all reviews

Chatfuel Review

Incentivized
Jorge GuevaraView profile
Lider Servicio a cliente in Customer Service at ePesos (11-50 employees employees)

Pros

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created

Cons

  • Recover deleted blocks
  • Zendesk integration
  • New connection channels

Return on Investment

  • The cost per client was reduced from $10 to $2.
  • We save on hiring more service promoters by having a bot instead.
  • Loss percentage of deals decreased by 30%

Alternatives Considered

AgentBot

Other Software Used

Zendesk, AgentBot, Pipedrive, Calendly, Mailchimp, Mailchimp Transactional Email (Mandrill), Adobe Acrobat DC, Adobe Advertising Cloud (formerly Adobe Media Optimizer), Box, Zapier, Zoom

Great Messenger chatbot tool

Incentivized
Verified User
Manager in Social Media (11-50 employees employees)

Pros

  • Easy setup process, requires no dev work.
  • Free option which allows you to test before buying in.
  • Great for Messenger.

Cons

  • No options other than Messenger.
  • The chatbots cannot be too complex.
  • Not completely intuitive.

Return on Investment

  • Team hours saved.
  • Great selling point for the business.
  • Empowered team to learn.

Other Software Used

Canva, Asana, Zoom

Quick automation for simple questions

Incentivized
Verified User
Director in Marketing (51-200 employees employees)

Pros

  • Automate responses
  • Link to resources
  • Provide phone numbers

Cons

  • Setting it up is time-consuming.

Return on Investment

  • It helped overall with visitor engagement.