Great Messenger chatbot tool
It is being used as a chatbot on our social channels to lessen hours spent on community management and increasing engagement. We have …
Starting at $15 per month
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What is Chatfuel?
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
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Pricing
Pro
$15
Cloud
per month
Free
Free
Cloud
Premium
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Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Details
- About
- Tech Details
What is Chatfuel?
Chatfuel Video
❗2021 UPDATE: https://youtu.be/HX-zA-DkPaU
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🚀 Get Started with Chatfuel: https://bit.ly/3CDGUcR
[2018] This webinar shows you the ropes of the Chatfuel dashboard and how you can use it to create a Facebook Messenger bot.
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Show More Chatfuel Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews
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May 22, 2020
Great Messenger chatbot tool
It is being used as a chatbot on our social channels to lessen hours spent on community management and increasing engagement. We have automated most FAQs as well as engagement responses on all of our Facebook pages, meaning less time spent on the pages by the team and more time spent on content creation, reporting, reviewing trends, etc.
- Easy setup process, requires no dev work.
- Free option which allows you to test before buying in.
- Great for Messenger.
- No options other than Messenger.
- The chatbots cannot be too complex.
- Not completely intuitive.
- Team hours saved.
- Great selling point for the business.
- Empowered team to learn.
May 21, 2020
Quick automation for simple questions
We use Chatfuel to help us automate simple Facebook requests. The system we have in place not only answers basic questions, but it also routes people to specific resources and notifies us if the automation ran into an issue. Chatfuel automation is great for after-hour requests and for simple questions.
- Automate responses
- Link to resources
- Provide phone numbers
- Setting it up is time-consuming.
- It helped overall with visitor engagement.
May 14, 2020
Chatfuel Review
We use Chatfuel in the areas of Customer Service, Sales, and Customer Success.
It is helping to solve different issues according to the work area.
1.- Customer service: We use it to support our users with issues that are easy to solve by the user without human intervention.
2.- Sales: It is used to prospect customers through funnels and the qualified leads arrive.
3.- Customer Success: It is used as part of the users' onboarding to our platform, accounts are created from the bot in real-time through the available API. (Here it helped us to have a very low CAC)
- Easy to use without experience
- Cost vs. benefit ratio very good
- Integrations possible through API
- Conversion funnels can be created
- Recover deleted blocks
- Zendesk integration
- New connection channels
- The cost per client was reduced from $10 to $2.
- We save on hiring more service promoters by having a bot instead.
- Loss percentage of deals decreased by 30%
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.