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Chatfuel

Chatfuel

Overview

What is Chatfuel?

Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.

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Recent Reviews

TrustRadius Insights

Users have found Chatfuel to be a reliable tool for building bots, particularly for prototyping purposes. It enables automation of lead …
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Pricing

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Pro

$15

Cloud
per month

Free

Free

Cloud

Premium

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Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Chatfuel?

Chatfuel Video

❗2021 UPDATE: https://youtu.be/HX-zA-DkPaU _______________________________________ 🚀 Get Started with Chatfuel: https://bit.ly/3CDGUcR [2018] This webinar shows you the ropes of the Chatfuel dashboard and how you can use it to create a Facebook Messenger bot. ______________...
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Chatfuel Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found Chatfuel to be a reliable tool for building bots, particularly for prototyping purposes. It enables automation of lead funneling, interactions with users on Facebook and Instagram, and improves business processes. Users have found value in employing Chatfuel for conversing with customers, enhancing interactions, and achieving financial benefits. It has been successfully utilized for creating mental therapy bots, directing web page visitors, and addressing routine inquiries. Furthermore, Chatfuel seamlessly integrates with online booking systems, facilitates data collection from users, and enables the creation of tailored conversations. As a result, users are able to save time and effort when creating bots and benefit from the opportunity to prototype their ideas. The automation capabilities of Chatfuel streamline lead capture for Facebook ads and simplify chatbot creation on the Facebook platform. Additionally, Chatfuel provides valuable user analytics data on a daily basis, enhances chatbot features, and effectively engages with customers. Its AI-based knowledge base combined with integration to various social media channels make it an impressive technology for businesses seeking to enhance customer engagement and increase sales. Many users testify that Chatfuel has helped them engage with customers, generate leads, and boost sales in their business services. Its ease of use makes it a popular choice for creating chatbots for Facebook pages and providing instant replies to user queries. By eliminating the need for custom coding and saving time in development, Chatfuel offers an efficient solution for businesses looking to integrate chatbots into their operations. Moreover, it adds another communication tool to connect with followers through Facebook Messenger and helps businesses take prompt action on important issues raised by their audience. Overall, Chatfuel is an easy-to-use tool that solves various customer service, sales, and customer success challenges through the development of chatbots. Its automation feature allows users to spend less time managing their social channels and more time focusing on content creation, reporting, and reviewing trends. The chatbot provided by Chatfuel proves particularly helpful in providing quick and efficient support to users by handling after-hour requests and answering simple questions. The system not only answers basic inquiries but also directs people to specific resources and notifies users if any issues arise during the automation process. Chatfuel's automation capabilities significantly reduce workload on Facebook pages and increase engagement with the audience, making it an ideal tool for businesses aiming to enhance customer service and improve team productivity.

Based on user reviews, users commonly recommend the following for Chatfuel:

  1. Users suggest trying out other bot makers such as ManyChat and getting feedback from testers before implementing a bot.

  2. Users highly recommend testing and trialing Chatfuel before implementing any bots to ensure it meets their specific needs.

  3. Some users recommend adding easy payment features to Chatfuel in order to streamline transactions and improve the overall user experience.

Overall, these recommendations highlight the importance of researching different chatbot solutions, thoroughly testing Chatfuel before deployment, and potentially enhancing its capabilities with additional payment features.

Attribute Ratings

Reviews

(1-3 of 3)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is being used as a chatbot on our social channels to lessen hours spent on community management and increasing engagement. We have automated most FAQs as well as engagement responses on all of our Facebook pages, meaning less time spent on the pages by the team and more time spent on content creation, reporting, reviewing trends, etc.
  • Easy setup process, requires no dev work.
  • Free option which allows you to test before buying in.
  • Great for Messenger.
  • No options other than Messenger.
  • The chatbots cannot be too complex.
  • Not completely intuitive.
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
  • Team hours saved.
  • Great selling point for the business.
  • Empowered team to learn.
I haven't dealt with the support channel, so I cannot provide a full review for this.
Canva, Asana, Zoom
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Chatfuel to help us automate simple Facebook requests. The system we have in place not only answers basic questions, but it also routes people to specific resources and notifies us if the automation ran into an issue. Chatfuel automation is great for after-hour requests and for simple questions.
  • Automate responses
  • Link to resources
  • Provide phone numbers
  • Setting it up is time-consuming.
I definitely recommend Chatfuel for simple questions and sales funnels. It may not work very well if your questions cannot be quantified.
  • It helped overall with visitor engagement.
The community is involved, but never really used their support.
May 14, 2020

Chatfuel Review

Jorge Guevara | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Chatfuel in the areas of Customer Service, Sales, and Customer Success.
It is helping to solve different issues according to the work area.
1.- Customer service: We use it to support our users with issues that are easy to solve by the user without human intervention.
2.- Sales: It is used to prospect customers through funnels and the qualified leads arrive.
3.- Customer Success: It is used as part of the users' onboarding to our platform, accounts are created from the bot in real-time through the available API. (Here it helped us to have a very low CAC)
  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
  • Recover deleted blocks
  • Zendesk integration
  • New connection channels
Chatfuel is appropriate in our customer experience strategy since we have connected to Facebook and we use the benefits of telephone lines that provide unlimited social networks. With Chatfuel we pass the connectivity barrier of our user segment and it is not necessary to enter a page to create registration if they don't do it by messenger and it's FREE for them.
Additionally, for us the integration was very simple and with the tools that are installed, it is not necessary to be an IT development expert to connect it.

Chatfuel is not necessary when you want to implement it in other channels because it can only be done with Facebook and this is a barrier that we have since we communicate through 2 more channels.
  • The cost per client was reduced from $10 to $2.
  • We save on hiring more service promoters by having a bot instead.
  • Loss percentage of deals decreased by 30%
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.

Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.

AIVO has no option to create conversation flows if not through keywords.
On one occasion I had an error and deleted a block of information. When communicating with support, they took a while in the response and the only thing they mentioned to me was that it is not possible to recover deleted blocks. I know that it is not a problem of the agent but of the platform that does not have that possibility of restoring to a previous state.
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