Name: Chatlio
Price: 29 USD
Author: Chatlio

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Continuous Integration

PHP Frameworks

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Payment Facilitation

Visitor Management

Whistleblowing

Enterprise

Accounting

CTRM

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Cloud Storage

Container Security

Data Center Cooling

Data Preparation

Database-as-a-Service (DBaaS)

DevOps

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Security Service

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Scale-Out Storage

Sensitive Data Discovery

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Unified Communications Monitoring

Value-Added Resellers (VARs)

Virtualization Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Ecommerce Personalization

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Incentive Compensation Management

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Apparel

Aviation

Fleet Management

Hospital Management

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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Users have consistently recommended Chatlio for its seamless integration with other products and ease of use. They suggest that Chatlio is a valuable tool if you want to streamline the process of responding to customer inquiries and provide immediate support. Additionally, users recommend giving Chatlio a try, as it is easy to implement and switch to. Many users specifically recommend Chatlio if your team uses Slack, as it is an effective chat interface platform. Overall, users find Chatlio to have amazing features and benefits, making it a worthwhile choice for anyone interested in a live chat tool.

Chatlio provides businesses with an efficient and convenient way to offer real-time support to their customers, leading to better conversion rates, generating more leads, and allowing customers to contact the company directly for both sales and support. Users have reported that Chatlio's integration with Slack allows everyone in the company to stay on top of incoming chats, enabling them to answer based on their areas of expertise, reducing the number of phone calls and enhancing link sharing and solution process.

With Chatlio, businesses can provide personalized, real-time customer service while meeting the demands of customers for instant access to answers. By eliminating the need for customers to remember login information for a separate chat client and enabling communication throughout the entire process, businesses are able to enhance the customer experience from start to finish. Additionally, users have found that Chatlio helps them gather valuable user feedback early on, which aids in creating user guides and how-to content. Allowing multiple departments to work together on the same chat conversation as needed has also been a significant benefit for users needing help from various parts of their organization. Ultimately, by offering real-time support capabilities that reduce frustration and improve communication efficiency, Chatlio helps businesses build trust with their customers while fostering good relationships through excellent service quality.

Ease of Use: Users find Chatlio to be a user-friendly solution that is simple and easy to set up. Many reviewers appreciate the intuitive user interface, customization options, and automated status updates on the website widget based on team availability.

Slack Integration: The integration with Slack is praised by many users as seamless and clever. It allows for real-time communication and collaboration among team members without additional overhead. Reviewers also appreciate the ability to distribute support requests to the entire team.

Valuable Information: The software's ability to provide valuable information about customers such as their local time and location is appreciated by many users. This helps build rapport and provide better service. Additionally, some reviewers love the reporting feature which provides useful insights into how well the company is performing in terms of customer service and sales.

Difficult Navigation: Some users have stated that the user interface and admin dashboard can be difficult to navigate due to the large number of settings and options available. A few users also found it hard to find the settings they were looking for, making navigation more challenging.

Limited Pricing Options: According to some users, Chatlio's pricing options are limited and not suitable for early stage startups. This has been a common issue among reviewers who seek more flexible pricing plans.

Poor Reporting Tools: Users feel that the reporting tools in Chatlio are unintuitive and underdeveloped, making it hard to get meaningful insights quickly. Several reviews mention this as an area where improvements should be made.

Chatlio is a live chat tool that enables users to interact with web visitors directly from Slack, from the small company of the same name in Seattle.

Starter

Basic

Business

Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

Fin with your current helpdesk

Fin with Intercom’s Helpdesk

Copilot add-on

Proactive Support Plus add-on

The Early Stage program

Free

Professional

Chatlio

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Chatlio

Overview

What is Chatlio?