TrustRadius Insights
Chatlio provides businesses with an efficient and convenient way to offer real-time support to their customers, leading to better …
Starting at $29 per month
View PricingOverview
What is Chatlio?
Chatlio is a live chat tool that enables users to interact with web visitors directly from Slack, from the small company of the same name in Seattle.
Recent Reviews
Leaving a review helps other professionals like you evaluate Live Chat Software
Be the first one in your network to review Chatlio, and make your voice heard!
Get StartedPricing
Starter
$29.00
Cloud
per month
Basic
$49.00
Cloud
per month
Pro
$99.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Chatlio?
Chatlio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Chatlio provides businesses with an efficient and convenient way to offer real-time support to their customers, leading to better conversion rates, generating more leads, and allowing customers to contact the company directly for both sales and support. Users have reported that Chatlio's integration with Slack allows everyone in the company to stay on top of incoming chats, enabling them to answer based on their areas of expertise, reducing the number of phone calls and enhancing link sharing and solution process.
With Chatlio, businesses can provide personalized, real-time customer service while meeting the demands of customers for instant access to answers. By eliminating the need for customers to remember login information for a separate chat client and enabling communication throughout the entire process, businesses are able to enhance the customer experience from start to finish. Additionally, users have found that Chatlio helps them gather valuable user feedback early on, which aids in creating user guides and how-to content. Allowing multiple departments to work together on the same chat conversation as needed has also been a significant benefit for users needing help from various parts of their organization. Ultimately, by offering real-time support capabilities that reduce frustration and improve communication efficiency, Chatlio helps businesses build trust with their customers while fostering good relationships through excellent service quality.
Ease of Use: Users find Chatlio to be a user-friendly solution that is simple and easy to set up. Many reviewers appreciate the intuitive user interface, customization options, and automated status updates on the website widget based on team availability.
Slack Integration: The integration with Slack is praised by many users as seamless and clever. It allows for real-time communication and collaboration among team members without additional overhead. Reviewers also appreciate the ability to distribute support requests to the entire team.
Valuable Information: The software's ability to provide valuable information about customers such as their local time and location is appreciated by many users. This helps build rapport and provide better service. Additionally, some reviewers love the reporting feature which provides useful insights into how well the company is performing in terms of customer service and sales.
Difficult Navigation: Some users have stated that the user interface and admin dashboard can be difficult to navigate due to the large number of settings and options available. A few users also found it hard to find the settings they were looking for, making navigation more challenging.
Limited Pricing Options: According to some users, Chatlio's pricing options are limited and not suitable for early stage startups. This has been a common issue among reviewers who seek more flexible pricing plans.
Poor Reporting Tools: Users feel that the reporting tools in Chatlio are unintuitive and underdeveloped, making it hard to get meaningful insights quickly. Several reviews mention this as an area where improvements should be made.
Users have consistently recommended Chatlio for its seamless integration with other products and ease of use. They suggest that Chatlio is a valuable tool if you want to streamline the process of responding to customer inquiries and provide immediate support. Additionally, users recommend giving Chatlio a try, as it is easy to implement and switch to. Many users specifically recommend Chatlio if your team uses Slack, as it is an effective chat interface platform. Overall, users find Chatlio to have amazing features and benefits, making it a worthwhile choice for anyone interested in a live chat tool.