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Customizable Reporting Options: Many users appreciate the ability to customize reporting options in Chatmeter, allowing them to present …
Overview
What is Chatmeter?
Chatmeter is a local SEO platform that helps enterprise retail brands and agencies managing multiple locations, from the company of the same name in San Diego. Chatmeter also provides social media monitoring for brand reputation management, including trending hashtags, post…
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What is Chatmeter?
Chatmeter is a local SEO platform that helps enterprise retail brands and agencies managing multiple locations, from the company of the same name in San Diego. Chatmeter also provides social media monitoring for brand reputation management, including trending hashtags, post and follower growth…
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Product Details
- About
- Competitors
- Tech Details
What is Chatmeter?
Chatmeter specializes in online reputation and review management for multi-location brands and agencies. Chatmeter helps businesses make a distinct impact in revenue by improving various areas of their online presence that determine if a customer will visit their store, or a competitor’s – including online reviews, local business listings, SEO rankings, social media and more.
Chatmeter Competitors
Chatmeter Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Customizable Reporting Options: Many users appreciate the ability to customize reporting options in Chatmeter, allowing them to present data tailored to their management team's needs. The platform is particularly helpful for businesses with multiple locations as they can monitor and compare each store's performance.
Convenient Review Management: Users find it convenient that they can respond to reviews from a variety of sources in one place using Chatmeter. Additionally, the staff assigned to their accounts are great to work with, and many users find the bulk edit feature helpful, especially for managing brands with multiple locations.
Valuable Analytics and Insights: Users appreciate the comprehensive analytics and competitor comparisons offered by Chatmeter. They find these features very helpful for identifying pain points and creating meaningful change within their company. Moreover, customizable insights allow easy data analysis on different aspects of a business's internet presence.
Difficulty Responding to Reviews: Some users have reported difficulty responding to reviews on certain platforms, including Facebook and Yelp. They feel limited in their ability to directly respond, causing delayed response times for review uploads.
Limited Reporting Flexibility: A common complaint is the lack of flexibility in reporting. Users feel that they are unable to customize and calculate certain metrics, which limits their ability to analyze data effectively.
Cost of Software: The cost of the software has been cited as a negative factor by some users. They find it expensive and may not see the value in investing in Chatmeter.
Based on user reviews, the most common recommendations for Chatmeter are as follows:
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Explore all the different features and take time to learn them. Users suggest taking advantage of the various features offered by Chatmeter and investing time in learning how to use them effectively. This recommendation highlights the platform's user-friendly interface and emphasizes the importance of maximizing its potential.
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Utilize Chatmeter as a daily routine for reputation management. Many users recommend logging in daily to check activity and utilize Chatmeter's training tools. They praise its ease of use and data aggregation capabilities, which make it convenient for managing multiple social accounts and responding to reviews in one place. Users also appreciate the platform's quick responses and reputation management benefits.
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Reach out to customer service for assistance. Reviewers commend Chatmeter for its excellent customer service, suggesting that users reach out to their support team for any questions or issues they may encounter. This recommendation highlights the company's dedication to providing effective solutions and assistance to their customers.
Overall, users highly recommend using Chatmeter for companies in industries heavily focused on ratings and customer service. It is seen as a game-changer for handling multiple franchises and review platforms, offering a user-friendly interface, business benefits, reputation management capabilities, and excellent customer service.