What is Chatmeter?

Chatmeter is a local SEO platform that helps enterprise retail brands and agencies managing multiple locations, from the company of the same name in San Diego. Chatmeter also provides social media monitoring for brand reputation management, including trending hashtags, post and follower growth tracking, as well as geo-location tracking.

Categories & Use Cases

Adam Buckallew

Members Relations Manager in Marketing at MFA Oil Company (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Chatmeter to aggregate our Google Business Profiles for our various locations and manage our reviews/reputation.

Pros

Track reviews by location and companywide.
Respond to reviews promptly.
Quickly compare and contrast review performance by quarter, year or all-time by location or across the whole company.

Cons

The AI response tool is helpful, but should not be used without tweaks.
Some review platforms do not allow responding from within Chatmeter.
The social dashboards are not up-to-date with relevant metrics. Some posts show zero engagement when in reality, it has over 100 likes and 30 shares.

Return on Investment

Thanks to Chatmeter, we have consistently improved our online reputation year-over-year in the number of reviews and average rating.
Chatmeter's analytics tools allow us to effectively measure our online reputation gains for the year and compare against prior years.
We've been able to drastically improve our online reputation thanks to its quick and efficient interface.