Name: Chatroll
Author: ChatRoll

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

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eMeetingsOnline

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FastEST, Inc.

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Crowdtap

Document Locator

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Frosmo

Frosmo Ltd

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Better option for webinars: Users have found Chatroll to be a superior choice compared to free meeting apps, with its more immersive experience for webinars. Several users have mentioned that it offers a range of features specifically designed for conducting successful webinars.

Useful live chat management: The live chat management feature in Chatroll has received high praise from users, who appreciate its usefulness during webinars. Many reviewers have highlighted the ability to filter comments as a valuable tool for managing and moderating discussions effectively.

Limited free option: The availability of a limited free option has been appreciated by users, allowing them to try out Chatroll before making a commitment. This has been particularly helpful in assessing whether the software meets their needs and justifies an investment.

Expensive Pricing: Some users have found Chatroll to be costly for the features it offers, stating that they feel the product does not provide a good value for its price.

Occasional Bugs and Navigation Issues: Users have reported occasional bugs when navigating between comments in Chatroll, which has caused frustration. These navigation issues have been mentioned by some reviewers as an area of improvement.

Server Errors and Accessibility Problems: Several users have experienced server errors and difficulties accessing the Chatroll site. This has led to inconvenience for these users, who have expressed their dissatisfaction with these technical problems.

Chatroll has proven to be a valuable tool for managing webinars, particularly during the pandemic. Users appreciate the user-friendly chat design and the ability to interact with website visitors in real-time. This feature saves users time and effort in managing live user interaction on websites, especially during livestream shows. The real-time interaction feature has been highly valued by online ministries, allowing pastors and congregations to engage in real-time discussions, enhancing their virtual services and fostering a sense of community. Furthermore, Chatroll has been credited with improving customer service and satisfaction, enabling users to reach more customers and provide faster services. In professional settings such as meetings or church broadcasts, users have found Chatroll easy to use and appreciate the option to log in as a guest or with custom names. Overall, despite some negative experiences reported by users, Chatroll has been embraced as a reliable solution for facilitating engagement and interaction with viewers, making it an essential tool for webinars and livestream shows alike.

Help.com Chat

Help.com

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Basic

Advanced

Premium

Zendesk Chat

Chatroll

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

ChatRoll

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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