Chatter Reviews

Salesforce Chatter is used between colleagues to share updates and "live feed" company information. It is available to the whole organization, but not widely used. It addresses gaps in communication. It's like a private social network.

We use it for some of our projects and also to help clients that use Chatter extensively. Chatter is typically used by our clients to discuss the status of records among team members. For example, if there are interesting updates about a customer, a contact, or an opportunity.

So some typical examples are:
Company XYZ: I visited the client in December 2017. They are growing at a fast pace and are likely to be acquired by a Fortune 500 company
Contact Jane Smith: Jane reports to the CEO and is a critical decision maker for our product.
Opportunity Sale of machinery: This could be a quick win for us. Although this is a small Opportunity in terms of revenue, long-term strategic business is high.

We're working to get the entire organization using it. Everyone has access - but not everyone uses it with any consistency. We use it as a way to document discussions, tag folks, ask for more info, and share kudos/client feedback org-wide. It's especially helpful to document change discussions/processes for internal software usage.

Chatter is being used to communicate with all departments in the company. It is a quick, and efficient way to notify someone of something that needs to be done or said. I work in a finance company and there can be many questions that customers ask. It allows me to work with our underwriting team better.

Chatter is used across the organisation. At the very least, every user here has a basic Chatter license, several with Chatter Plus and approximately 220 with full Salesforce licenses. Naturally, it is there to address the issue of company wide collaboration and communications.

We use it to let everyone know when jobs are sold (who the client is, what type of job it is and sometimes when it will start). We also use it to spread any company news or things that need to be spread to everyone (news of someone's surgery going well for example). We also use it to share funny stories, pictures, new articles, work related articles, blog posts via link, etc. It is something everyone uses on a daily basis.

Chatter facilitates organization-wide discussions. Everyone within my organization (~40) has an account. It allows staff all over the country to connect and create threads in which multiple people can participate. This is particularly helpful when over 50% of our staff are remote. It also seamlessly connects with SalesForce enterprise to allow us to chat more specifically about SalesForce apps and issues.

In our organization, Chatter is used as a resource for sharing information across the whole organization. Various Chatter groups have been set up to cover a variety of groups, and there are even a few that are "just for fun" such as one for Walking Dead fans or the "Daily Dose of Awesome" group that posts interesting or humorous things on a daily basis. It helps communicate known issues, discuss upcoming changes, share information and connect large groups of people across the country.

We use Chatter as a part of our Salesforce CRM platform. Mostly for communication about opportunities and across the entire company. It's a convenient way to stay informed about what's happening in our Salesforce CRM instance and participate in discussions.

Chatter is used organization-wide at our location and is the provided chat collaboration platform. It allows us to connect to those across locations and departments in a much faster way, even in real time. It allows groups to form themselves and open their own channels, which we use to reach target audiences. These features are very helpful in our huge, yet spread out system of locations.

Our company, Prudential Financial, Inc. (NYSE: PRU), comprises several different businesses. Several of these businesses (e.g. investment management, retirement, group insurance) have outbound and inbound sales teams that record their client interactions in Salesforce. To facilitate sales, they use Chatter to share information, collaborate on documents, ask questions from subject matter experts, and disseminate career development information (all internal). Roughly half the businesses are using Salesforce and Chatter, but the remainder are using third party platforms like Oracle, Jive, and SharePoint. The main challenges that are being tackled with Chatter include siloism, lack of coordination on major initiatives, lack of communication on cross-department and cross-business initiatives, oversaturation of e-mails and phone calls, and latency in gathering feedback and comments.

All departments are using Chatter. We use it as our form of communication for all client discussions. It is meeting our business needs very well as it allows us to find all communications on an account in one place in Salesforce so we don't have to sift through multiple emails. All features seem to be done well, but I think if we could post multiple photos or screen shots under one post that would be helpful.

Chatter is used as a way to diseminate information on a large scale or a smaller scale closed group setting. We used it to create a closed group who were part of anopen forum grant review process. The initial set up was very easy, and inviting members was also simple. I struggled a little with some of the users who were less computer savvy, and were not used to having to do more on their end with going online.

We use Chatter across the bank-wide organization. We use it for collaboration and mass communication.

Chatter was used across the entire organization. Of course, sales folks worked with the Salesforce side of it and Chatter was used by the entire organization for communication, file sharing, department announcements, etc.

We used Chatter to update each other on the newest social trends. It was also a great platform for messaging coworkers.

Chatter is used across our organization and addresses the problem of gaps in communication. It provides the opportunity to communicate between departments and across country wide office locations via a social media-like status feed.

Chatter was used by our entire organization to increase collaboration and productivity. As an international agency servicing a wide range of clients, we needed a tool that would allow our employees to share best practices, successes or tools that would help each other. Chatter enabled that to happen and the visibility of projects increased dramatically, as well as allowed our workforce to "e-meet" each other and collaborate even though projects and clients would not usually facilitate working together.

We used Chatter as an internal social network to keep each other up to date across departments.