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Chatter (discontinued)

Chatter (discontinued)

Overview

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

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Recent Reviews

Gladder with Chatter

9 out of 10
January 02, 2020
Incentivized
It is being used by our Sales and Marketing teams to communicate minor announcements and updates. Like a forum for communication within …
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Popular Features

View all 23 features
  • Chat (50)
    9.0
    90%
  • Discussions (51)
    8.1
    81%
  • Mobile Access (49)
    8.0
    80%
  • Notifications (53)
    7.1
    71%
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Pricing

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N/A
Unavailable

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

X-ATC-Chatter Short Demo

YouTube

Omron F3SG Light Curtain Demo Anti Chatter Mode

YouTube

Salesforce Chatter Demo

YouTube

X-ATC-Chatter 1.5 Demo

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.4
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.5
Avg 8.1
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Product Details

What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Chatter (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Reviewers rate Chat and Integrates with GoToMeeting and Integrates with Outlook highest, with a score of 9.

The most common users of Chatter (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(98)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Joseph C. Chang | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company, Prudential Financial, Inc. (NYSE: PRU), comprises several different businesses. Several of these businesses (e.g. investment management, retirement, group insurance) have outbound and inbound sales teams that record their client interactions in Salesforce. To facilitate sales, they use Chatter to share information, collaborate on documents, ask questions from subject matter experts, and disseminate career development information (all internal). Roughly half the businesses are using Salesforce and Chatter, but the remainder are using third party platforms like Oracle, Jive, and SharePoint. The main challenges that are being tackled with Chatter include siloism, lack of coordination on major initiatives, lack of communication on cross-department and cross-business initiatives, oversaturation of e-mails and phone calls, and latency in gathering feedback and comments.
  • The Chatter UI is very clean and intuitive. First off, top masthead is clearly branded without being too cluttered. The search form is very easy to find and the left menu has clear nomenclature so finding functionality is not difficult.
  • The Chatter types are very clear - Feed, People, Groups, Files, Topics. These content types are almost always present in the most widely used platforms so even users new to Chatter will not find it difficult to use.
  • In Files, the preview functionality is very useful as it helps users decide whether or not this is the document they need. Also, sharing is very easy via the drop-down arrow, but a sharing icon would have been more intuitive.
  • The Groups functionality is outstanding because it allows for different departments (e.g. marketing, sales, support, research) to collaborate on client-facing work. This is the most prevalent use case and an indispensable business requirement in any platform we select for enterprise deployment. The incorporation of polling and forum (questions) is also conducive to conversation.
  • The private messaging functionality is very useful because it allows for conversations to be contained in a community and not reside in a separate space like e-mail. This functionality is missing from platforms like IBM Connections.
  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.

Well suited:

  • Project team is assigned to complete a deliverable within a finite time period and need dedicated, private space for information sharing, collaborating on files, and asking questions.
  • Documentation team is assigned to work on a presentation deck using the Files functionality.
  • A poll is needed to decide on whether an idea is actionable; if so, the idea is graduated to a project, which is then formalized in a Group.
  • A question is asked to resolve a customer service issue or other client-facing concern.
  • IT helpdesk to provide real-time support and post content to reduce incoming phone calls.

Less appropriate:

  • Departmental or enterprise portal for employee communications (the look and feel is too informal and needs to be more "institutional")
Project Management (7)
20%
2.0
Task Management
N/A
N/A
Gantt Charts
N/A
N/A
Scheduling
N/A
N/A
Workflow Automation
N/A
N/A
Mobile Access
70%
7.0
Search
70%
7.0
Visual planning tools
N/A
N/A
Communication (8)
46.25%
4.6
Chat
70%
7.0
Notifications
100%
10.0
Discussions
100%
10.0
Surveys
100%
10.0
Internal knowledgebase
N/A
N/A
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
N/A
N/A
Integrates with Outlook
N/A
N/A
File Sharing & Management (8)
42.5%
4.3
Versioning
100%
10.0
Video files
N/A
N/A
Audio files
N/A
N/A
Document collaboration
70%
7.0
Access control
100%
10.0
Advanced security features
70%
7.0
Integrates with Google Drive
N/A
N/A
Device sync
N/A
N/A
  • Chatter has reduced turnaround time on responding to questions. For example, a question directed at one person could be badly timed (person is away or out of the office) and inappropriately targeted (person is not SME). Posting questions in a Group helps alleviate these blockers.
  • Chatter has helped connect people within the same department who did not know each other previously. Groups have helped to build teamwork and camaraderie through shared tasks and outputs.
  • Chatter has helped to eliminate the nightmare of keeping track of file versions through e-mail. We can now see all versions and know what has changed in one click.
  • Chatter has helped us to share files externally with vendors, outside counsel, and other relevant stakeholders.

Chatter is superior to IBM Connections because it has private messaging, a cleaner UI, and polls. Also, the nomenclature of Chatter is easier to understand than that of IBM Connections, which is too "techy" for the layman.

Chatter is on par with Microsoft Yammer as they are nearly identical in content and functionality.

Chatter is slightly behind Jive and MS SharePoint in terms of functionality. Jive has Spaces and Groups with granular access controls. For example, Jive allows for authentication via SSO and e-mail, password. MS SharePoint exists within the Microsoft Office 365 ecosystem so it can leverage other applications like OneDrive for Business, Office Online, Delve, Sway, etc. MS SharePoint is a big player in a much bigger universe.

1000

Investment management, which is a Top 10 worldwide institutional money manager with over $960 billion in assets under management, more than 1,100 investment professionals, presence in 16 countries, 100+ clients have relationships longer than 20 years, 1,200+ third party clients, 65+ third party clients have over $1 billion invested.

Group Insurance business is the nation's second-largest group life carrier, with almost 11,000 group life, 4,500 long-term disability, and 3,300 short-term disability clients-insuring more than 22 million employees and their families.

  • Retirement servicing nearly 7,800 organizations, $368.9 billion in retirement account values, and over 4 million participants and annuitants.
  • 3
    There is at least one designated individual per business unit, but this is not confirmed. Chatter is being piloted, so it is not officially supported.
    • Marketing team collaborating within a Group to produce client-facing materials.
    • Departmental intranet for messaging from senior leadership, updates from the field, commentary from subject matter experts, and questions from the greater organization.
    • File sharing with external partners like vendors, especially on marketing brochures.
    • Ideation sessions to be submitted to corporate leadership. If accepted, the idea is graduated to a formal initiative.
    • Providing documents to client through external sharing in lieu of e-mail and phone.
    • Knowledge management to educate our workforce on global trends, technology advances, and business performance.
    • Identify subject matter experts to be surfaced in "Expert Locator" that can be leveraged across the enterprise.
    Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
    No
    • Navigating the user interface was very easy. The top masthead, left menu, body, and right rail are positioned in an intuitive manner that is easily comprehensible for most users.
    Score 9 out of 10
    Vetted Review
    Verified User
    Incentivized
    Chatter was used by our entire organization to increase collaboration and productivity. As an international agency servicing a wide range of clients, we needed a tool that would allow our employees to share best practices, successes or tools that would help each other. Chatter enabled that to happen and the visibility of projects increased dramatically, as well as allowed our workforce to "e-meet" each other and collaborate even though projects and clients would not usually facilitate working together.
    • The search function was very beneficial and enabled me to pull up results quickly for specific types of projects I was looking for.
    • Tagging individuals allowed people to be recognized for good work, bringing success awareness to a whole team rather than simply an individual.
    • Love the ability to follow both individuals and groups to see more in the feed.
    • I struggled getting Chatter to work effectively on my smart phone, so I was only able to read posts and not create posts myself.
    • At times, I felt like the news feed did not adequately follow topics I was interested in. I would not receive updates as expected.
    • I'm not sure that Chatter would be very beneficial in a smaller organization.
    I would recommend Chatter to medium and large organizations looking to improve collaboration. I think it is essential for companies with different departments who have difficulty staying up to date on each other's activities. It is also a great tool for managers who are looking to bring higher visibility to the successes of their employees. I am not sure that it would be as effective in a small team environment or at a small company.
    Project Management (7)
    44.28571428571429%
    4.4
    Task Management
    70%
    7.0
    Gantt Charts
    N/A
    N/A
    Scheduling
    N/A
    N/A
    Workflow Automation
    80%
    8.0
    Mobile Access
    70%
    7.0
    Search
    90%
    9.0
    Visual planning tools
    N/A
    N/A
    Communication (8)
    60%
    6.0
    Chat
    90%
    9.0
    Notifications
    100%
    10.0
    Discussions
    100%
    10.0
    Surveys
    100%
    10.0
    Internal knowledgebase
    90%
    9.0
    Integrates with GoToMeeting
    N/A
    N/A
    Integrates with Gmail and Google Hangouts
    N/A
    N/A
    Integrates with Outlook
    N/A
    N/A
    File Sharing & Management (8)
    52.5%
    5.3
    Versioning
    N/A
    N/A
    Video files
    70%
    7.0
    Audio files
    N/A
    N/A
    Document collaboration
    70%
    7.0
    Access control
    100%
    10.0
    Advanced security features
    100%
    10.0
    Integrates with Google Drive
    N/A
    N/A
    Device sync
    80%
    8.0
    • Improved company morale with focus on successes
    • Increased productivity; finding information faster
    500
    Entire organization from CEO to admin; All functions
    1
    Anyone with a competency in technology and social media is able to support. We didn't have any "official" Chatter support, but organically had some super-users that were able to help train and support other users.
    • Success cases
    • Best practices
    • Project questions
    • Vendor recommendations
    • IT issues - questions and updates
    • Organizational updates faster to employee base
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