TrustRadius Insights
Chattermill has proven to be a valuable tool for businesses looking to gain insights from customer feedback across multiple platforms. …
Overview
What is Chattermill?
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products…
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What is Chattermill?
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://chattermill.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Textrics is an AI and ML-based Text Analytics suite that analyses customer sentiments through text written across various data sources.
Product Demos
Chattermill - EF4 Demo Day
YouTube
Chattermill - Unified Customer Intelligence Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Chattermill?
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services.
Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.
Chattermill boasts users among brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M, to transform their customer experiences and drive growth for their businesses.
Chattermill connects all the dots in the customer journey to deliver insights for CX, Support, and Product leaders.
Chattermill differentiators:
Unifies customer data across 50+ integrations.
Chattermill’s AI model was built specifically for CX.
The platform delivers actionable insights to support informed decisions.
The service includes customer support and industry expertise when needed.
Chattermill Screenshots
Chattermill Integrations
- Trustpilot
- Typeform
- SurveyMonkey
- Salesforce Sales Cloud
- Slack
- Intercom
- Zendesk Suite
- Survicate
- Usabilla
- Delighted by Qualtrics
- Dixa
- Reviews.io
- Zendesk Sunshine Conversations
- Freshdesk
- Medallia
- LiveChat
- Customer Thermometer
- Qualaroo Insights
- Zendesk Chat
- Sprinklr Social
- Amazon S3 (Simple Storage Service)
- AppFollow
- Yotpo
- zenloop
- Kustomer
- SatisMeter
- Qualtrics XM for Customer Frontlines
- Alchemer
- AskNicely
- InMoment XI Platform
- Feefo
- Appfigures
Chattermill Competitors
Chattermill Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
Comparisons
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Reviews and Ratings
(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Chattermill has proven to be a valuable tool for businesses looking to gain insights from customer feedback across multiple platforms. Users have been able to aggregate feedback and analyze it effectively, leading to a better understanding of their customers' thoughts and feelings about their products. The implementation of the software has been smooth, allowing users to quickly gain valuable insights without any technical difficulties. With its AI and machine learning analysis, Chattermill provides a comprehensive view of prospects' interests and uncovers valuable trends and patterns. Users have found value in understanding mixed sentiment, as it helps them identify areas that can turn neutral customers into promoters. The software's automated theming of verbatim feedback saves time and allows users to identify key phrases and comments from negative feedback, driving change across their organizations. Overall, Chattermill has solved the problem of aggregating and analyzing data from multiple platforms, providing users with actionable insights that lead to improvements in products, processes, and overall customer experience.
Users have made several recommendations for maximizing the value of Chattermill. These include:
- Saving dashboards and receiving a full walk-through of the functionality.
- Partnering with the account representative and investing time upfront to ensure accuracy.
- Considering theme structures for implementation and using Chattermill in conjunction with other tools, while ensuring proper data flow into Big Query tables.
- Personalizing dashboards and implementing correct segmentation for maximum value.
- Taking training to fully understand the use of Chattermill.
- Making full use of the text parsing features to set Chattermill apart from competitors.
In summary, users find Chattermill to be a valuable tool for diving deeper into data and customer feedback, and they recommend various strategies for getting the most out of it.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
January 27, 2023
customer journey mapping and NPS in one tool
It helps us to develop and analyze customer journey map in our ecommerce (especially with feedback: it grouped and searched hundreds of comments). Thanks to that it helped us to improve retention and converstion rates and improve logistics and returns. Previously we used few other systems combined, but Chattermill is more complex and is all in one tool.
- feedback management
- integration (Slack, Zendesk)
- analysis (NLP and sentiment analysis is my favourite)
- great support
- dashboard is overwhelming (learning curve :(()
- import to MS Office files
- tagging need improvements
- hard to change categories structure (especially if your business evolve)
- lower TCO than using few other (but integrated) tools
- quick information access (i.e. instant feedback during and after marketing campaign)
- visualization is great
- learning curve is steep
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you.
January 18, 2023
One of the best customer feedback/text analysis tools out there
Chattermill saves us so much time and money - it analyses our feedback and helps us find out what our customers are saying and quickly find out what the biggest issues impacting satisfaction and renewal are.
- Feedback analysis
- Theme analysis
- Open text analysis
- User permissions
- Great ROI
- Easy to find insights that impact bottom line
- Improved renewals
- Report building
- Analysis
- User management
January 18, 2023
Very user friendly software that helps us understand our customers and see trends in feedback
Score 10 out of 10
Vetted Review
Verified User
It helps us understand the themes and topics that impact our customer satisfaction, both negatively and positively. This helps us make actual changes to our products and processes to improve our customer experience and truly know what our voice of customer is.
- Text Analysis
- Sentiment Analysis
- Feedback Analysis
- User Management
- Improved our NPS
January 09, 2023
A better way to analyse customer feedback and reduce churn
How quickly we were able to understand the key themes that were causing our customers to have negative experiences. We are now able to see things that are causing friction, in otherwise positive feedback from customers.
- collect customer feedback
- automate feedback reports
- pulling insights on customer data
- Reports do not automatically save when navigating to different pages
- customer feedback automation
- feedback reports
- Churn analysis
- Helping reduce churn
- easily 10x return on investment in happy customers
- product ideas and updates that otherwise would not have been surfaced
December 27, 2022
Unrivaled customer insights into what our customers care about - none of the vanity metrics
Score 10 out of 10
Vetted Review
Verified User
Chattermill analyses feedback written by our customers and tells us the most important topics that drive customer satisfaction. This has helped us reduce churn and identify which customers are likely to churn in the future. It has also allowed us to make feature suggestions to our product team, which is a nice bonus.
- Customer Feedback Analysis
- Reporting and Visualisation
- Theme Analysis
- More report types
- Customer Feedback Analytics
- Theme Analysis
- Reporting
- Chattermill has transformed the way we look at customer satisfaction
- Chattermill has helped us reduce churn
- Visualisations