Name: Chattermill
Rating: 9 (6 reviews)
Author: Chattermill

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Chatbot

Performance Testing

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Management

Enterprise Legal Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Migration

Cloud Storage

Continuous Delivery

Database-as-a-Service (DBaaS)

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Server Virtualization

System Monitoring

Test Management

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Contest Management

Email Marketing

Marketing Attribution

Marketing Automation

Press Release Management

Social Media Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales Enablement

Sales

Cloud Access Security Brokers

Cloud Infrastructure Entitlement Management

Security

Aviation

Construction Takeoff and Estimating

Digital Forensics

Financial Services CRM

Hospital Management

Internet of Medical Things

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

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### Customer Feedback Management
Users consistently praise Chattermill's prowess in customer feedback analysis and management. They highlight the tool's ability to efficiently collect and analyze customer feedback, providing valuable insights into customer sentiments and preferences. Reviewers appreciate the automation of feedback reports and the ease of pulling actionable insights from customer data. Chattermill's customer feedback management capabilities are lauded for helping businesses identify areas of improvement, reduce churn, and make informed decisions based on customer feedback. The tool's intuitive system and advanced features like sentiment analysis and theme analysis are commended for enhancing the overall feedback management process. (Source Reviews: [1](https://www.trustradius.com/reviews/chattermill-2023-01-03-04-10-41), [2](https://www.trustradius.com/reviews/chattermill-2023-01-25-14-08-39), [3](https://www.trustradius.com/reviews/chattermill-2022-12-21-08-25-02), [4](https://www.trustradius.com/reviews/chattermill-2023-01-16-10-13-41), [5](https://www.trustradius.com/reviews/chattermill-2023-01-16-08-44-06))

### Feedback Analysis Reporting
Users consistently praise Chattermill for its robust feedback analysis capabilities. The sentiment across reviews indicates that Chattermill's feedback analysis reporting functionality is highly valued for its ability to provide in-depth insights into customer feedback. Users appreciate the platform's capacity to analyze feedback data efficiently, identify key themes, and generate insightful reports that aid in decision-making processes. Despite some minor issues mentioned, such as reports not automatically saving when navigating to different pages, the overall consensus is that Chattermill's feedback analysis reporting is a valuable asset for businesses looking to gain a deeper understanding of customer sentiments and drive improvements based on data-driven insights. (Source Reviews: [1](https://www.trustradius.com/reviews/chattermill-2023-01-16-08-44-06), [2](https://www.trustradius.com/reviews/chattermill-2022-12-21-08-25-02), [3](https://www.trustradius.com/reviews/chattermill-2023-01-16-10-13-41), [4](https://www.trustradius.com/reviews/chattermill-2023-01-03-04-10-41), [5](https://www.trustradius.com/reviews/chattermill-2023-01-25-14-08-39))

### Churn Reduction Strategies
User feedback on Chattermill's churn reduction strategies varies. While some users praise its effectiveness in reducing churn and improving retention rates, others express mixed opinions about its capabilities in this area. The tool seems to have helped some users identify potential churn risks and make informed decisions to enhance customer satisfaction. However, there are also users who feel that the churn reduction strategies could be further optimized to yield better results. (Source Reviews: [1](https://www.trustradius.com/reviews/chattermill-2022-12-21-08-25-02), [2](https://www.trustradius.com/reviews/chattermill-2023-01-03-04-10-41), [3](https://www.trustradius.com/reviews/chattermill-2023-01-25-14-08-39))

### Scale and Impact Analysis
Users generally appreciate Chattermill's ability to analyze feedback at scale and understand its impact on customer satisfaction and bottom line. Reviewers highlight the tool's effectiveness in managing large-scale customer feedback, particularly in the context of e-commerce operations with thousands of customers and numerous orders weekly. The sentiment leans towards positive, with users finding the platform beneficial for identifying trends, anomalies, and "hot spots" in customer feedback to drive improvements in products and processes. The tool's visualization capabilities and sentiment analysis are noted as significant advantages, especially for teams seeking to gain insights into customer sentiment and trends at scale. (Source Reviews: [1](https://www.trustradius.com/reviews/chattermill-2023-01-16-10-13-41), [2](https://www.trustradius.com/reviews/chattermill-2023-01-25-14-08-39), [3](https://www.trustradius.com/reviews/chattermill-2023-01-16-08-44-06), [4](https://www.trustradius.com/reviews/chattermill-2022-12-21-08-25-02))

Users have made several recommendations for maximizing the value of Chattermill. These include: 
- Saving dashboards and receiving a full walk-through of the functionality.
- Partnering with the account representative and investing time upfront to ensure accuracy.
- Considering theme structures for implementation and using Chattermill in conjunction with other tools, while ensuring proper data flow into Big Query tables.
- Personalizing dashboards and implementing correct segmentation for maximum value.
- Taking training to fully understand the use of Chattermill.
- Making full use of the text parsing features to set Chattermill apart from competitors.

In summary, users find Chattermill to be a valuable tool for diving deeper into data and customer feedback, and they recommend various strategies for getting the most out of it.

Difficulty in Setting Up Software: Some users have mentioned that setting up the software takes time and effort, as different types of data require different models to be set up. This can be a challenge for users who are looking for a quick and easy setup process.

Issues with Saving Reports: Users have experienced difficulties in saving reports and found it to be a bit fiddly. This can hinder their workflow and make it harder for them to access and share important insights.

Limited Data Sources for Analysis: Some users have suggested adding different data sources for analysis as an improvement. They would like more options to gather insights from various sources, which would provide them with a more comprehensive understanding of their customers' feedback.

Chattermill has proven to be a valuable tool for businesses looking to gain insights from customer feedback across multiple platforms. Users have been able to aggregate feedback and analyze it effectively, leading to a better understanding of their customers' thoughts and feelings about their products. The implementation of the software has been smooth, allowing users to quickly gain valuable insights without any technical difficulties. With its AI and machine learning analysis, Chattermill provides a comprehensive view of prospects' interests and uncovers valuable trends and patterns. Users have found value in understanding mixed sentiment, as it helps them identify areas that can turn neutral customers into promoters. The software's automated theming of verbatim feedback saves time and allows users to identify key phrases and comments from negative feedback, driving change across their organizations. Overall, Chattermill has solved the problem of aggregating and analyzing data from multiple platforms, providing users with actionable insights that lead to improvements in products, processes, and overall customer experience.

InMoment’s text analytics, powered by our Lexalytics, is a software-as-a-service specializing in cloud-based text analytics and sentiment analysis. The tool unlocks insights and sentiment analysis from large amounts of unstructured text.

System Cost

Basic

Keatext

Chattermill

Text Analysis

Chattermill - Unified Customer Intelligence Demo

Chattermill - EF4 Demo Day

Likelihood to Recommend

Usability

Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. They can be consolidated in one place using Chattermill.

A dashboard can be created in Chattermill that includes important metrics, charts, and tables for different areas of your business – CX, support, product, retail stores, – providing a shared workspace to fuel collaboration.

Zendesk, App Store, or Typeform can be connected to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. The platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, and chat messages.

It takes seconds to create a team dashboard that includes important metrics, charts, and tables. These can be added to a custom dashboards with a few clicks.

Customer insights with dedicated CX metrics and various segmentation options help understand the hidden patterns and get to the root of problems and opportunities.

The CX Leaders Intelligent Guide to Growth

Navigating Customer Retention During the Cost of Living Crisis

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Text Analysis Software

It helps us to develop and analyze customer journey map in our ecommerce (especially with feedback: it grouped and searched hundreds of comments). Thanks to that it helped us to improve retention and converstion rates and improve logistics and returns. Previously we used few other systems combined, but Chattermill is more complex and is all in one tool.

feedback management
integration (Slack, Zendesk)
analysis (NLP and sentiment analysis is my favourite)
great support

dashboard is overwhelming (learning curve :(()
import to MS Office files
tagging need improvements
hard to change categories structure (especially if your business evolve)

lower TCO than using few other (but integrated) tools
quick information access (i.e. instant feedback during and after marketing campaign)
visualization is great
learning curve is steep

Plerdy, WordPress, Squirrly SEO, Albacross

Owner

It helps us understand the themes and topics that impact our customer satisfaction, both negatively and positively. This helps us make actual changes to our products and processes to improve our customer experience and truly know what our voice of customer is.

Text Analysis
Sentiment Analysis
Feedback Analysis

Account Management Team Lead

How quickly we were able to understand the key themes that were causing our customers to have negative experiences. We are now able to see things that are causing friction, in otherwise positive feedback from customers.

collect customer feedback
automate feedback reports
pulling insights on customer data

Reports do not automatically save when navigating to different pages

customer feedback automation
feedback reports
Churn analysis

Helping reduce churn
easily 10x return on investment in happy customers
product ideas and updates that otherwise would not have been surfaced

Chattermill saves us so much time and money - it analyses our feedback and helps us find out what our customers are saying and quickly find out what the biggest issues impacting satisfaction and renewal are.

Feedback analysis
Theme analysis
Open text analysis

Great ROI
Easy to find insights that impact bottom line
Improved renewals

Chattermill analyses feedback written by our customers and tells us the most important topics that drive customer satisfaction. This has helped us reduce churn and identify which customers are likely to churn in the future. It has also allowed us to make feature suggestions to our product team, which is a nice bonus.

Customer Feedback Analysis
Reporting and Visualisation
Theme Analysis

Customer Feedback Analytics
Theme Analysis
Reporting

Chattermill has transformed the way we look at customer satisfaction
Chattermill has helped us reduce churn

Chattermill

Overview

What is Chattermill?