Best Software to Generate and Nurture the Leads
We faced lots of issues while handling the clients and their experience now after using Cheetah every customer workflow is seamless and …
Cheetah Messaging
Cheetah Messaging
Overview
Recent Reviews
Popular Features
View all 20 featuresDynamic content (11)
9.0
90%
Email deliverability reporting (19)
8.0
80%
Ability to test dynamic content (11)
7.5
75%
WYSIWYG email editor (11)
7.0
70%
Reviewer Pros & Cons
View all pros & cons
Malay Kumar
Engineer- Presales
Corporate Infotech Private Limited (Information Technology & Services, 1001-5000 employees)Video Reviews
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Pricing
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What is Cheetah Messaging?
CheetahMail is an email marketing platform from Cheetah Digital headquartered in Chicago. It is optimized for delivering segmented email marketing campaigns with security in mind. It also integrates with any third-party CRM software.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Email & Online Marketing
7.9
79%
Reporting & Analytics
7.7
77%
Pre-Send Testing
7.8
78%
Product Details
What is Cheetah Messaging?
Designed for high-volume, cross-channel campaigns, Cheetah Messaging is the engagement layer of the Cheetah Digital Customer Engagement Suite. Marketers can deliver highly personalized, contextual communications across various channels including email, SMS, push, mobile wallet, direct mail, and social.
Cheetah Messaging Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Pre-Send Testing Features
- Supported: URL Validation
- Supported: Link Tracking
- Supported: Image Validation
- Supported: Inbox Display
- Supported: Email Accessibility Tools
- Supported: Spelling and Grammar Check
- Supported: Spam Testing
- Supported: Email Previews
- Supported: Assign Reviewers
- Supported: Email Version Control
- Supported: Review Status Updates
Additional Features
- Supported: Mobile marketing
- Supported: Offline
- Supported: Event triggers
- Supported: Send time optimization
- Supported: Spam detection
- Supported: Segmentation, clustering, and audience targeting tools
- Supported: Journey orchestration
- Supported: APIs
Cheetah Messaging Screenshots
Cheetah Messaging Video
Learn more about Cheetah Messaging in this demo from Signals, our user conference.
Cheetah Messaging Integrations
- Adobe Analytics
- Litmus
- Movable Ink
- SmarterHQ, from Wunderkind
- Bluecore
- Validity Everest (Return Path + 250ok)
- Google Ads (formerly AdWords)
- Facebook Ads
- Liveclicker
- Salesforce
Cheetah Messaging Competitors
- Selligent
- Epsilon PeopleCloud (Agility Harmony)
- Salesforce Marketing Cloud
Cheetah Messaging Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is Cheetah Messaging?
CheetahMail is an email marketing platform from Cheetah Digital headquartered in Chicago. It is optimized for delivering segmented email marketing campaigns with security in mind. It also integrates with any third-party CRM software.
What are Cheetah Messaging's top competitors?
Selligent are common alternatives for Cheetah Messaging.
What is Cheetah Messaging's best feature?
Reviewers rate Dynamic content and Mobile optimization highest, with a score of 9.
Who uses Cheetah Messaging?
The most common users of Cheetah Messaging are from Mid-sized Companies (51-1,000 employees) and the Marketing & Advertising industry.
Reviews and Ratings
(39)
Reviews
(1-13 of 13)- Popular Filters
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April 06, 2022
Best Software to Generate and Nurture the Leads
We faced lots of issues while handling the clients and their experience now after using Cheetah every customer workflow is seamless and that helps us to improve client satisfaction as well. Our marketing team is now managed & control all campaign & channel in a single interface that is very easy to use.
- Cross-channel messaging
- Quick and easy interface
- Lots of functionally in single dashboard
- Drag and drop templet creation
- Need to improve in data analysis
- Bounce email data audit is need to improve
- Lots of time it can be a slow while message blasting
February 22, 2022
Cheetah Messaging-Campaign Delivery, Reporting & Analytics!
We are using Cheetah Messaging to ensure reach to a mass audience. Being a system integrator organization that offers multiple OEM products and services it is very necessary to maintain and manage reach to promote the offerings and notify our customer base regarding important information. We are confident enough that it is doing our desired work as per expectation. Traditionally it is not possible to track and manage a large database for sending mass emails/campaigns/promotion, but by using such kind of service we are able to increase our visibility in marketing.
- Building, creating and personalizing emails as per our requirements.
- Sending outbound emails and manage email deliverability.
- High-volume email sending and managing contact email lists.
- Somewhat there is need of Improvement in the User Interface so that user can manage the campaign easily.
- Message editing can be made easier
- Reporting and analytics capabilities can be made more insightful.
February 16, 2022
Great campaign & channel management tool for marketers
Cheetah Messaging solves all kinds of promotional and trigger campaigns by creating different segmentation, while taking into account sending dynamic campaigns to the users. It is easy to use. The segmentation allows a good click through rate to almost all of our campaigns. So I would say it is a very good tool for marketers.
- Segment Campaigns
- Trigger Campaigns
- A/B Testing
- Personalization
- Reporting
- Analysis
- User Interface
- Customer Support
- Bulk Email Sending
- Slightly Expensive
November 15, 2018
Good delivery system, average analytics features
CheetahMail is our current solution for emails for all areas of our company, especially marketing. For sending out emails to the masses or for specific remarketing purposes, CheetahMail is our answer. The segmentation and customization of when/what email is sent is what CheetahMail is primarily used for. The tracking and internal management system that CheetahMail also provides is helpful as well.
- Internal management - This is a great web-based tool that allows our users to see what emails go to whom.
- Organization - Many layers of organization for templates since there are many types of remarketing emails that we send out.
- Historical Records - CheetahMail sends us the raw text files of all email actions so we can upload them to our database.
- Missing column values in the historical records sent are sometimes missing and have to be fixed by Cheetah and resent to us.
- There are many email ids that are not correctly passed in our own web data and there is some struggle finding the correct email that lead to web data.
March 22, 2016
Just alright!
CheetahMail was being used by my old company, Borderfree to send out email marketing.
- Segmentation
- Email Execution
- Ease of Code Updates
- Outdated UI
- Not very intuitive
- Poor customer service
September 01, 2015
CheetahMail Review
We are using CheetahMail as our email platform for all promotional and transactional email programs. We are a full-service client of CheetahMail. Our account team does the set-up of our email program, pulls segmentation lists based on our direction and reporting of our promotional email campaigns. They also provide recommendations on improved customer contact strategies, re-engagement and overall best practices.
- They offer a best-in-class view of the customer email experience - through all levels of a customer journey.
- Our account team has taken the time to dedicate to our brand and understand our goals and objectives. They tailor recommendations to what is best for our unique customer experience.
- The CheetahMail platform is user-friendly and is continuously going through enhancements to improve the experience.
- We could use a local account rep for in-person meetings. However, our account team does a phenomenal job at making themselves available via conference call, whenever needed.
July 24, 2015
Cheetahmail first time user
CheetahMail was being used only in my department. It sent sale emails to our subscriber base.
- Easy to understand.
- Can be used across department easily.
- Great support system within CheetahMail company.
- Subscriber list issues.
- More modern templates.
July 24, 2015
CheetahMail Missing the Mark
Cross departmental. We use CheetahMail to facilitate transactional and marketing emails for both B2B/C. It helps us manage a vast amount of email records and disseminate messaging.
- The interface is generally comfortable to use with a few exceptions of naming conventions.
- Segmentation is generally pretty simple when properly assigned. The drag and drop is a nice feature.
- Customer service is certainly a weak point. Response times are too long. Knowledge base of certain features seems scattered amongst employees.
- Form creation is very chunky and not intuitive.
- We've had issues in the past where mailings were firing or not firing for no reason or accounts were set up improperly. The overall system is confusing and needs to be improved to warrant the cost and or time to invest.
July 17, 2015
My honest review of CheetahMail 2015
I worked at an agency that used multiple ESPs and CheetahMail was one that we had expertise in a pool of 10 ESPs that we developed in to support our clients. It solved transactional real time messaging for order and shipping confirmations and batch and blast to large lists very quickly. This was an excellent tool to get out a lot of emails quickly.
- CheetahMail has grown their platform from just a batch and blast of large quantities of email to one that allows for strategic consumer profiling and targeting. The tool has made strides towards getting to the analytical data so we can do some granular targeting.
- CheetahMail's strength is and has always been in sending out large quantities of email quickly. They have also enabled actionable consumer profiles for more granular targeting.
- The platform lends its self to deliver more effective campaigns and measureable results by matching clients’ audience data to display, video, social, mobile and media activating the audience or consumer.
- I would like to see more intuitive features to easily switch between the different modules of CheetahMail. Moving from the different tabs are not as easy as I would like.
- I would like to see more features around scoring user data. It would be great if CheetahMail could have an intelligence engine that could be used for setting up dynamic content based on past behavior.
July 14, 2015
CheetahMail is User Friendly and Useful
We utilize CheetahMail to send our day to day marketing and editorial emails to our client base of subscribers. It is mainly used by the marketing department in marketing emails that are sent out to promote newsletters, events, etc. It used in the this capacity several times a day, and we also follow up and keep track of metrics using the excellent metrics tools. In addition, the editorial team uses it to send out newsletters on a daily basis and track their performance. Our company has several publications and all of them use CheetahMail. Some use the program more than others as they have a higher level of communication needs.
The program works really well for our particular department because it allows us to communicate with our subscribers in a professional manner on a daily basis. We have it setup to allow unsubscribing and management of attributes for our subscribers across our website. It is very useful when it comes to ad operations because they can easily track the clicks and opens for any email that was sponsored by an advertiser. These metrics are hugely important when it comes to showing clients that their ad dollars are paying off.
CheetahMail has also been very useful in allowing our team to set up email deployments ahead of time and schedule them to go out without having to actually be online for the actual send. This is very important because we sometimes send out newsletters that are going out in the middle of the night so this automation step is very convenient.
Overall, CheetahMail has helped us to be organized, professional and streamlined in the way we send and track our communications with subscribers.
- Allows to easily track metrics to see results clearly
- Allows the scheduling of email sends in advance so you do not have to be present during the send
- Very user friendly and could easily be self taught
- The organization of CheetahMail could at times be better, as you create more and more mailings, they just pile up in a long list. It would be useful to be able to create folders to store specific mailings in. (ex. editorial, newsletters, marketing, etc.)
July 07, 2015
Can't Really Fail Using Cheetahmail
CheetahMail is being utilized across the entire organization, supplying email management for each specific product brand / website. Its main integration is with the OMS / fulfillment warehouse to facilitate the ongoing transactional communications (confirmations, notifications). The integration then extends into automated marketing email deliveries for each brand's overall customer relationship management strategy. This implementation and data-driven workflow allows for more in-depth focus on results and ongoing improvements of the program, as baseline segmentation and product advertising mixes are based on customer data, rather than ongoing manual segmentation/list pulls for day to day email marketing efforts. The efficiency of people's time to really maximize the program is the biggest win, and also allows for a very small team to manage the entire program for all lines of business in the organization.
- CheetahMail's core strength is its data expertise and services. Without their vast knowledge working with so many clients, it would be much more difficult to integrate and create these automated programs. Their development teams for these types of projects are well versed in data set needs per client and mapping to CheetahMail-specific formats.
- Their client services team (especially if you are contracted in a higher plan) is quite good. They are quite responsive and always try to make sure that the client is doing well. This would include the senior manager (initial contracts / reviews); day to day manager (campaign assistance/troubleshooting) and the other specialty teams I mentioned previously.
- Investigations. The teams there are fantastic at answering issues and/or doing analysis to help their clients. For instance, a critical issue with delivery of emails required extensive analysis by all sides, and the CheetahMail team's work was critical in finding the issue with the data sets we were providing the system.
- Although my personal preference is for a bit "older" styled web UI because of my experience, I can see that the CheetahMail main UI system could be improved for better user experience, incorporating more of the recent web standards for code. It can come across a bit "clunky" at first and only after using it for time is it easier to navigate.
- Their online support / guide to use the tool needs updating. This may be more impactful for folks trying to utilize more of their advanced functionality (custom preference center form coding, subscriber report management). Although their client teams are welcome to answer questions, sometimes the need is for self-service, and the user guide isn't the best.
- I mentioned that if you're on one of the higher, dedicated-account manager contracts, your support is quite full. However, if you're on a lower priced tier / essentially a self-service model, it's a bit difficult to get a hold of the general support team (you have more of a "pool") than is desired. I should say that these things are up/down depending on what's happening to their other clients (so basically this isn't really different than most 3rd-party vendors.)
- CheetahMail needs to incorporate / help clients with newer responsive email design capabilities for non-technical users, ie. similar to my first comment regarding overall UI improvements.
July 07, 2015
CheetahMail Platform
- Mailing setup: seamless, great use of personalization and dynamic content.
- Subscription / unsubscription management: easy to manage and report on.
- Subject line testing: ability to automatically select winning subject line.
- Forms: great functionality to support user preferences, acquisition, etc.
- Trigger: easy to set up automated trigger campaigns.
- API: easy integration with other partners and vendors.
- Reporting: already works great, but additional reporting features could be beneficial.
April 08, 2014
Expensive Service
CheetahMail is used across most departments within our organization. We use their self-service option and to do so requires tech support and your own design team.
- Has many refinements for segmentation such as location, transaction data, opens...
- Tracks many metrics for reporting such as transaction data, open data, click data...
- Much flexibility for design
- Navigation is not intuitive.
- Tech support is lacking. An account representative with no technical knowledge is your main contact and there is a long lag when technical issues arise because the account representative has to wait on their tech team. There also often is a communication gap as to what the technical issues are as you are not allowed to talk directly to tech support and the account representative must mediate.
- Most innovative solutions require much more money and are not included in the basic (self-service) CheetahMail package. For example, integrating with other data sources and having advanced segmentation require you to purchase an outside service that is compatible with CheetahMail but not included in the CheetahMail package. CheetahMail is drastically behind in terms of technology. So much so that we had an experience where we've tried to integrate with certain third parties but were unable to because CheetahMail was not as advanced as the other email providers.
- Extremely manual process for setup and reporting. There is no automation or anything easily accessible to the marketers without tech support. They are significantly worse than any other competitor.
- Self-taught