Cherwell Service Management

Cherwell Service Management

Top Rated
Score 7.5 out of 10
Top Rated
Cherwell Service Management

Overview

What is Cherwell Service Management?

Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.
Read more

Recent Reviews

Cherwell Review

7 out of 10
July 21, 2021
Cherwell is used extensively throughout the organization so that users can log service requests for Human Resources. For the Information …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (50)
    9.9
    99%
  • ITSM reports and dashboards (49)
    9.3
    93%
  • Self-service tools (49)
    8.9
    89%
  • ITSM collaboration and documentation (46)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Cherwell Service Management, and make your voice heard!

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Cherwell Service Management?

Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://pages.cherwell.com/pricing.csm.…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

7 people want pricing too

Alternatives Pricing

What is Jira Service Management?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

What is Atera?

Atera offers a solution for MSPs and IT Departments. The platform offers a range of features including remote monitoring and management (RMM), PSA, remote access, patch management, billing, and report. Atera includes IT automation rules, patch management, and a shared script library to help users…

Return to navigation

Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.7Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

9Avg 8.1

Change management

Ensuring standardized processes for making changes to IT infrastructure

9.5Avg 8.3
Return to navigation

Product Details

What is Cherwell Service Management?

Cherwell Service Management is designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, users can track and manage IT investments from purchase to retirement and abandon Excel spreadsheets.

Cherwell Service Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.

IBM Control Desk, ServiceNow IT Service Management, and IFS Assyst are common alternatives for Cherwell Service Management.

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.9.

The most common users of Cherwell Service Management are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 53)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
  • We improved the ration of incidents to request tickets from 40:60 to 20:80, freeing up ressources in the time-sensitive incident resolution
  • We have gained a very clear view of the total costs associated with our ITSM tool
  • We were able to implement processes tailored to our and our customers’ needs
Score 9 out of 10
Vetted Review
Verified User
  • Saved thousands of dollars on third-party products by developing the same solution in Cherwell.
  • The ability to have cross-functional departments using the same tool increases efficiency considerably.
  • Knowledge Management has assisted to drive customers to self-help, allowing support teams to focus on more important objectives.
Steve Clime | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Positive experience for our customers in managing their service issues
  • Positive experience in managing mobile devices where they are returned for repair and need to be tracked and returned to the end user.
  • Subscriptions can be a bit expensive for smaller customers.
Megan Hartz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Cherwell [Service Management] easily competes with other ITSM/ESM solutions on its capability but has a much lower price point than other comparable tools.
  • We have processed close to a million service transactions in just over 3 years.
  • Cherwell has allowed IT to successfully partner with the business to drive efficiency, customer service, and lower costs across functions.
July 20, 2021

Cherwell - ITSM

Keene Marin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • We've been able to implement more easily many ITIL related items such as change management, integrated ITSM, configuration management, and others
  • The centralized nature of these tools allows for extended functionality, like downstream and upstream impact assessments
  • Asset management has become a little easier, especially with the opportunities that Cherwell gives us.
David Crawford | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
  • As with any standard ticketing system, it helped decrease the time before first contact with clients.
  • Our department was always concerned with keeping a low budget, and it was cheaper than most.
  • My supervisor could easily tell how many resources were being put into each employee, so we had more visibility of our team's capabilities at a given time if we needed to take on something complex.
Richie Ritter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • High-quality metrics produced with information from Cherwell have enhanced the visibility of "What IT does" for our organization.
  • The CMDB within Cherwell has greatly improved our knowledge of our Asset Lifecycle.
Return to navigation