Cherwell Service Management

Cherwell Service Management

Customer Verified
Top Rated
About TrustRadius Scoring
Score 7.9 out of 100
Top Rated
Cherwell Service Management

Overview

Recent Reviews

Cherwell Review

7 out of 10
July 21, 2021
Cherwell is used extensively throughout the organization so that users can log service requests for Human Resources. For the Information …
Continue reading

Cherwell - ITSM

8 out of 10
July 20, 2021
The Wisconsin DNR uses Cherwell as an Agency underneath the primary organization - the Wisconsin DOA. It is used throughout enterprise IT, …
Continue reading

CSM is great!

10 out of 10
May 11, 2021
We work closely with Cherwell Service Management, it is used company-wide. Cherwell Service Management is a huge asset to our company, we …
Continue reading

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2018

Popular Features

View all 13 features

Organize and prioritize service tickets (46)

9.8
98%

ITSM reports and dashboards (45)

9.3
93%

Self-service tools (45)

9.0
90%

ITSM collaboration and documentation (42)

8.4
84%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Cherwell Service Management, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is Cherwell Service Management?

Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://pages.cherwell.com/pricing.csm.…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

4 people want pricing too

Alternatives Pricing

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

What is Jira Service Management (Jira Service Desk)?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

Features Scorecard

Incident and problem management

8.7
87%

ITSM asset management

9.0
90%

Change management

9.5
95%

Product Details

What is Cherwell Service Management?

Cherwell Service Management is designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, users can track and manage IT investments from purchase to retirement and abandon Excel spreadsheets.

Cherwell Service Management Competitors

Cherwell Service Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Compare with

Frequently Asked Questions

What is Cherwell Service Management?

Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.

What is Cherwell Service Management's best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.8.

Who uses Cherwell Service Management?

The most common users of Cherwell Service Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
July 21, 2021

Cherwell Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
It is a product that can be heavily customised. We have many dashboards to suit different user roles that you can drill down to extract the information you require. Within our organisation there are a lot of expert end-users who produce these dashboards and short-cuts. An in-house development team to review requests and roll them out into the live environment should also be considered. The development role does not need to be a full-time just needs somebody with suitable expertise.