Easy Ticket Management with Cherwell Service Management
Basically we used it as Ticket Management System and also we can interact directly to the end users. Tracking of issues. Getting the …
Cherwell Service Management
Top Rated
Cherwell Service Management
Overview
Recent Reviews
Reviewer Sentiment
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Positive ()
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Negative ()
Awards
Popular Features
View all 13 featuresOrganize and prioritize service tickets (46)
9.8
98%
ITSM reports and dashboards (45)
9.3
93%
Self-service tools (45)
9.0
90%
ITSM collaboration and documentation (42)
8.4
84%
Reviewer Pros & Cons
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Pricing
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What is Cherwell Service Management?
Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://pages.cherwell.com/pricing.csm.…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
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ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…
What is Jira Service Management (Jira Service Desk)?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…
Features Scorecard
Incident and problem management
8.7
87%
ITSM asset management
9.0
90%
Change management
9.5
95%
Product Details
What is Cherwell Service Management?
Cherwell Service Management is designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, users can track and manage IT investments from purchase to retirement and abandon Excel spreadsheets.
Cherwell Service Management Competitors
Cherwell Service Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is Cherwell Service Management?
Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.
What are Cherwell Service Management's top competitors?
IBM Control Desk, ServiceNow IT Service Management, and IFS Assyst are common alternatives for Cherwell Service Management.
What is Cherwell Service Management's best feature?
Reviewers rate Organize and prioritize service tickets highest, with a score of 9.8.
Who uses Cherwell Service Management?
The most common users of Cherwell Service Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
Reviews and Ratings
 (97)
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