Cherwell Service Management
Cherwell Service Management
Basically we used it as Ticket Management System and also we can interact directly to the end users. Tracking of issues. Getting the …
Cherwell Service Management is the solution if you are looking for a user-friendly ITSM tool. We use it for service requests/incidents, …
We use cherwell for change management in our company. It has very useful features for tracking the support tickets and the changes going …
We utilize Cherwell as our central IT ticket tracking system across the entire organization. Optional services we employ via Cherwell are …
We use Cherwell Service Management as an enterprise service management solution - where our IT department is actually NOT the largest …
We use Cherwell Service Management for our main IT workflows including Incident, Service Request, Customer Self-Service, Change …
Our organization uses Cherwell as a white-labeled ticketing system for all IT-related needs, facilities needs, and specific things like …
We use it to manage it, finance, facilities, onboarding. it has reduced the amount of time it takes for us to onboard and to manage the …
We use it as our primary ticketing system between our different IT departments to allow us effectively communicate and pass along problems.
Cherwell is used extensively throughout the organization so that users can log service requests for Human Resources. For the Information …
Cherwell [Service Management] is used for IT Service Management, as well as Facilities Management, Pipeline Regulatory Management, and HR …
Cherwell Service Management is used to track all the tickets created for incidents, change requests, and service inquires within the IT …
The Wisconsin DNR uses Cherwell as an Agency underneath the primary organization - the Wisconsin DOA. It is used throughout enterprise IT, …
We used Cherwell as our central IT ticket tracking system across the entire university. It was also used in a minor setting to track room …
We work closely with Cherwell Service Management, it is used company-wide. Cherwell Service Management is a huge asset to our company, we …
Organize and prioritize service tickets (46)
ITSM reports and dashboards (45)
Self-service tools (45)
ITSM collaboration and documentation (42)
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://pages.cherwell.com/pricing.csm.…
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Cherwell Service Management is designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, users can track and manage IT investments from purchase to retirement and abandon Excel spreadsheets.
Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.
Reviewers rate Organize and prioritize service tickets highest, with a score of 9.8.
The most common users of Cherwell Service Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
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It is very powerful, but is buggy and quirky. Can be difficult to work with.
It is a product that can be heavily customised. We have many dashboards to suit different user roles that you can drill down to extract the information you require. Within our organisation there are a lot of expert end-users who produce these dashboards and short-cuts. An in-house development team to review requests and roll them out into the live environment should also be considered. The development role does not need to be a full-time just needs somebody with suitable expertise.