Cherwell Service Management

Cherwell Service Management

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Top Rated
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Score 7.9 out of 100
Top Rated
Cherwell Service Management


Recent Reviews

Cherwell Review

7 out of 10
July 21, 2021
Cherwell is used extensively throughout the organization so that users can log service requests for Human Resources. For the Information …
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Cherwell - ITSM

8 out of 10
July 20, 2021
The Wisconsin DNR uses Cherwell as an Agency underneath the primary organization - the Wisconsin DOA. It is used throughout enterprise IT, …
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CSM is great!

10 out of 10
May 11, 2021
We work closely with Cherwell Service Management, it is used company-wide. Cherwell Service Management is a huge asset to our company, we …
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TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2018

Popular Features

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Organize and prioritize service tickets (46)


ITSM reports and dashboards (45)


Self-service tools (45)


ITSM collaboration and documentation (42)


Reviewer Pros & Cons

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What is Cherwell Service Management?

Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

What is Jira Service Management (Jira Service Desk)?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

Features Scorecard

Incident and problem management


ITSM asset management


Change management


Product Details

What is Cherwell Service Management?

Cherwell Service Management is designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, users can track and manage IT investments from purchase to retirement and abandon Excel spreadsheets.

Cherwell Service Management Competitors

Cherwell Service Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

What is Cherwell Service Management?

Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.

What is Cherwell Service Management's best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.8.

Who uses Cherwell Service Management?

The most common users of Cherwell Service Management are from Enterprises (1,001+ employees) and the Information Technology & Services industry.


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July 21, 2021

Cherwell Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
It is a product that can be heavily customised. We have many dashboards to suit different user roles that you can drill down to extract the information you require. Within our organisation there are a lot of expert end-users who produce these dashboards and short-cuts. An in-house development team to review requests and roll them out into the live environment should also be considered. The development role does not need to be a full-time just needs somebody with suitable expertise.