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Chili Piper

Chili Piper

Overview

What is Chili Piper?

Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.The vendor states Companies like Twilio, Forrester, Spotify, and Gong use…

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Recent Reviews

TrustRadius Insights

Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have …
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TrustRadius Insights
TrustRadius Insights

SDR appreciated

8 out of 10
May 21, 2021
Incentivized
We use Chili Piper in our sales department to book meetings. It allows SDRs to set a meeting from a list of all AEs or have is grouped by …
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Chili Piper Review

8 out of 10
May 21, 2021
Sendoso uses Chili Piper daily to schedule meetings with current and potential customers. Chili Piper is used mainly throughout the Sales …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Instant Booker

$15

Cloud
per month per user

Handoff

$25

Cloud
per month per user

Concierge Inbound Scheduling

$30

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.chilipiper.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Chili Piper?

Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.

The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings.

Chili Piper is more than just a booking link solution. For revenue teams that struggle with complex lead routing and slow inbound response times, Chili Piper is a scheduling solution that handles both routing and scheduling.

Chili Piper does not stop at simple round-robin routing, but integrates with the user's CRM to instantly qualify and route leads using segmentation data like industry, vertical, and account owner.

The Chili Piper scheduler integrates with any inbound web form. After submitting a form, inbound leads can be routed to the correct sales rep and given the option to book time on their calendar instantly.

Chili Piper Features

  • Supported: Personal Booking Link
  • Supported: Smart Booking Links
  • Supported: Custom CSS
  • Supported: Instant Booker Plugin
  • Supported: Suggested Times in Emails
  • Supported: Coordinate team availability on Suggested Times
  • Supported: One-click Booking
  • Supported: Dynamic Meeting Templates
  • Supported: Hours of Availability
  • Supported: Meeting Buffers
  • Supported: Minimum Meeting Notice
  • Supported: Meeting Limits
  • Supported: Reserved Meeting Times
  • Supported: Multiple & Recurring Meeting Series
  • Supported: No Show Management
  • Supported: Notifications & Reminders via Email & SMS
  • Supported: Salesforce Integration & Reporting
  • Supported: Relate Meeting to SFDC Case & Opportunity
  • Supported: Write Events to SFDC Custom Objects
  • Supported: Create and Manage Multiple Workspaces (Admin)
  • Supported: Abandoned Scheduling Follow-up
  • Supported: Meeting Preparation Details
  • Supported: Meeting Handoffs
  • Supported: Hot Handoffs
  • Supported: Round Robin Routing
  • Supported: Flexible Round Robin Rules
  • Supported: Vacation Calibration
  • Supported: Routing to Account Owner
  • Supported: Advanced Routing Rules
  • Supported: Group Meetings
  • Supported: Distribution Reporting
  • Supported: Real Time Scheduling Directly from Forms and Inside Web App
  • Supported: Real Time Scheduling Directly from Chat
  • Supported: Real Time Call Routing Directly from Forms and Inside Web App
  • Supported: Real Time Video Conferencing Directly from Forms and Inside Web App
  • Supported: Embeddable Inbound Forms
  • Supported: Form Integrations (Marketo, Pardot, Eloqua, Hubspot, and more)
  • Supported: API Access for Customization
  • Supported: Automatically create leads in Salesforce
  • Supported: Automatically qualify and route leads
  • Supported: Auto-assign leads that don't book
  • Supported: Auto-redirects for scheduled, unscheduled, and unqualified meetings
  • Supported: Notify reps in Slack
  • Supported: Inbound Conversion Funnel Reporting
  • Supported: Create teamwide booking links
  • Supported: Manage & Schedule Group Events
  • Supported: Easily Re-Schedule or Re-Assign Meeting Owners
  • Supported: Integrated Advanced Salesforce Reporting
  • Supported: Smart Email Signatures
  • Supported: Custom Personal Pages

Chili Piper Videos

About Chili Piper's scheduling solutions
Neil Rongstand, VP of Growth at ChowNow, knew that his team needed a better method for following up with inbound leads and getting meetings on sales reps’ calendars. Before Chili Piper, the average speed to lead for an inbound meeting request was about a week. In many cases re...
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The team at Apollo had little faith in their ability to convert inbound leads. About 40% of Apollo’s inbound demo requests were not converting to a booked meeting. They knew they needed to fix their leaky inbound funnel before investing any further in digital acquisition. Kri...
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Chloe Jillings, Manager of Customer Success at PatientPop, knew that her team’s process of assigning new accounts was broken. Managers were having to dig through Salesforce reports and manually assign accounts to CSMs while ensuring the workload was evenly distributed. This ca...
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With 60-70% of their inbound demo requests never making it to a booked meeting, Bryan Schuler, ABM and Marketing Operations Manager at SaaSOptics knew that a change was needed. Their inbound scheduling process required SDRs going back-and-forth with the prospect to qualify and...
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We asked some of our customers how long it took to started seeing value from Chili Piper, what their onboarding experience was like, and more.

Chili Piper Integrations

Chili Piper Competitors

Chili Piper Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, Canada, France, Germany, United Kingdom, Australia, and more
Supported LanguagesEnglish

Chili Piper Downloadables

Frequently Asked Questions

Calendly, OnceHub, and YouCanBook.Me are common alternatives for Chili Piper.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Chili Piper are from Mid-sized Companies (51-1,000 employees).

Chili Piper Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(79)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have reported that the tool streamlines the appointment scheduling process, making it easy to book consultations with prospective customers and ensuring all necessary parties receive the invitation. By automating administrative steps involved in appointment scheduling, Chili Piper saves time for sales teams and offers flexible scheduling options. The software integrates seamlessly with platforms like Salesforce and Google Calendar, providing full calendar visibility and enabling users to sync events between individual calendars and Salesforce.

Additionally, Chili Piper is widely used to optimize the handoff of leads from BDRs to AEs, improving efficiency in the sales process. With visibility into AE calendars, meetings are automatically routed to the correct AE, ensuring smooth transitions and minimizing delays. This has been especially beneficial for inside sales teams booking meetings on behalf of outside sales teams. Furthermore, Chili Piper's integration with Zoom allows for convenient inclusion of meeting details in calendar invitations, enhancing the experience for both representatives and prospects. Overall, Chili Piper is a user-friendly tool that reduces no-show rates, improves consistency in invites and messaging, and eases administrative burdens, ultimately enhancing productivity and effectiveness across departments.

Users highly recommend Chili for scheduling, citing the following recommendations:

Utilize Chili's customizable features and ease of use. Users appreciate the ease of use and customization options available in Chili. They mention the ability to set up different meeting types and find it a great tool for instant booking and reducing the workload of the sales team. They also recommend experimenting with all the features and not being afraid to configure Chili for scale at the beginning.

Leverage Chili for streamlining scheduling processes. Users recommend Chili for both inbound and outbound processes, as well as appointment scheduling with robust capabilities. They find it effective in converting website traffic into meetings, increasing conversion rates with clients, and leveling up inbound sales teams. It is particularly recommended for B2B SaaS companies and teams with more than 100 members.

Seek support from the Chili team. Users advise reaching out to the Chili team for onboarding sessions, assistance during the discovery phase, and accessing their fantastic support team. They also suggest searching through support articles and using live support for any issues. Some users recommend having someone dedicated to setting up and testing Chili, while others highlight the importance of working closely with an admin for a clean and quick experience.

Overall, users highly recommend Chili as a long-term solution that can simplify and streamline the booking process, increase productivity, and improve time management for businesses.

Attribute Ratings

Reviews

(1-25 of 29)
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March 07, 2022

Red hot Chili Pipers

Verified User
Team Lead in Sales
Computer Software Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Any company with Sales Development Representatives should be using Chili Piper as it is easy to use and frees up resources and time to concentrate on booking more meetings and researching more companies. Technology businesses will be able to use it with their service departments as the agents will easily be able to schedule multiple appointments.
November 06, 2021

Just getting started with Chili Piper and early reviews are GREAT

Daniel McHugh | TrustRadius Reviewer
Daniel McHugh
Market Manager: Strategic Partners & Performance Based Partnerships
ABILITY Network (Hospital & Health Care, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are in a fast paced sales organization then Chili Piper is a great tool. In a SaaS sales environment, minimizing the tile it takes to route a lead and schedule a meeting with sales is very important so Chili Piper is well suited to get the job done.
May 24, 2021

Chili Piper comes in 'hot' for scheduling purposes

CA
Clemente Abascal
Sales Development Representative
Sendoso (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Chili Piper is well suited to schedule prospects and/or clients with ease. Hyper linking to emails or social media platforms such as LinkedIn provide more flexibility for both the sender and the person receiving the link. For example, if a prospect is not responsive to emailing, it could be sent via LinkedIn messaging.
May 21, 2021

SDR appreciated

Verified User
Employee in Sales
Computer Software Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The ability to set meetings as a SDR with multiple AE's using Chili Piper from my Gmail, Salesforce, or Outreach is very convenient and a time saver. I like that I can have my time zone and AEs time zone programmed into the platform. When I add a meeting with a prospect with their time zone it automatically sets it up.
May 21, 2021

Chili Piper - Heating up our salesa!

Verified User
Employee in Sales
Marketing & Advertising Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
May 21, 2021

A gamechanger for SDRs across the world

KP
Kathryn Penner
Sales Development Representative
Sendoso (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is very well suited for anyone looking for a scheduling tool that integrates directly with Salesforce and/or Marketo, or other marketing automation platforms. Especially if you need to route to teams based on different regions or other criteria.There are other simpler scheduling tools out there, but this makes routing and tracking on the back end much easier with the best integration with other tools.
May 21, 2021

Great tool for AE's, SDR's and RevOps!

Verified User
Employee in Sales
Computer Software Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Chili Piper is currently being used across the Account Executive, and Sales Development Teams at Sendoso. I love the simplicity and interface between Salesforce and Google Calendar. I can easily send calendar booking links, or allow SDR's to book meetings on my calendar on my behalf.
May 21, 2021

Chili Piper Review

Verified User
Employee in Sales
Computer Software Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Chili Piper is well suited for anyone within a Sales role. It saves the time and the hassle of double-booking, seeing when somebody is available to chat, and so on.
May 21, 2021

Chili Piper - making setting meetings spicy!

MG
Morgan Gunderson
Enterprise Sales Development Rep
Sendoso (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I love using it with a prospect who has responded to an email but not provided a day or time they are available to meet. Inserting the times within the email that we're available so they can easily click and book has generated many meetings!

Some of our accounts don't have assigned account executives. Within Chili Piper, if we a book a meeting for one of those accounts we are able to select an option to round-robin to the next AE that should get one of these meetings. Makes it super simple for scheduling and we don't have to manually reach out to anyone to figure out who should get it.
December 09, 2019

Long Time User Of Chili Piper

Verified User
Manager in Sales
Internet Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Chili Piper is well suited for the need of scheduling a call for someone else and adding the call and important details to someone else’s calendar. For booking onto our own calendars, it’s not used as much. It’s easier in that case to just book for ourselves using Outlook's calendar tool.
December 07, 2019

Help take the stress out of scheduling.

JS
Jon Stanley
Salesmanager
WEAVE Communications (Computer Software, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Sales have had the best results so far with utilizing the system to support both internal and external calendaring of demonstrations. It has been reasonably well-adapted and utilized. Other teams that use it less frequently are not utilizing or adopting it as quickly as we would like. Overall the system has been effective.
January 15, 2019

Resistance free scheduling for your sales team

Verified User
Account Manager in Sales
Computer Software Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It has done a great job once we were able to set it up and work through the frustrations that were apparent in the initial stages. We are using Chili Piper to simplify our lead flow for the sales team and allow prospects to quickly set up a meeting from our website and get something on the calendar. This also increased our demo's held percentage which gave our sales reps more at-bats.
January 11, 2019

Advanced Scheduling Software

Verified User
Project Manager in Information Technology
Education Management Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When you need advance scheduling logic based on a CRM or some other set of rules. It also allows advance scheduling options on the fly for more than one user at once. For example, if you have several support agents, it would allow the customer to see one calendar with all available appointments, based on the availability of all the agents. Very useful and powerful.
November 29, 2018

Review of Chili Piper from the guise of outside sales

Scott Mackinnon | TrustRadius Reviewer
Scott Mackinnon
Business Development Executive
PitchBook Data (Financial Services, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This product saves time, it's as simple as that. It allows your inside sales team to spend more time working and less time completing the arduous task of sending out calendar invites. As an organization we have seen a noticeable uptick in the amount of demos booked since bringing on Chili Piper. The organization has grown quite a bit and I think Chili Piper has allowed us to be more scalable.
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