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Chili Piper

Chili Piper

Overview

What is Chili Piper?

Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.The vendor states Companies like Twilio, Forrester, Spotify, and Gong use…

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Recent Reviews

TrustRadius Insights

Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have …
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SDR appreciated

8 out of 10
May 21, 2021
Incentivized
We use Chili Piper in our sales department to book meetings. It allows SDRs to set a meeting from a list of all AEs or have is grouped by …
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Chili Piper Review

8 out of 10
May 21, 2021
Sendoso uses Chili Piper daily to schedule meetings with current and potential customers. Chili Piper is used mainly throughout the Sales …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Instant Booker

$15

Cloud
per month per user

Handoff

$25

Cloud
per month per user

Concierge Inbound Scheduling

$30

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.chilipiper.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Chili Piper?

Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.

The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings.

Chili Piper is more than just a booking link solution. For revenue teams that struggle with complex lead routing and slow inbound response times, Chili Piper is a scheduling solution that handles both routing and scheduling.

Chili Piper does not stop at simple round-robin routing, but integrates with the user's CRM to instantly qualify and route leads using segmentation data like industry, vertical, and account owner.

The Chili Piper scheduler integrates with any inbound web form. After submitting a form, inbound leads can be routed to the correct sales rep and given the option to book time on their calendar instantly.

Chili Piper Features

  • Supported: Personal Booking Link
  • Supported: Smart Booking Links
  • Supported: Custom CSS
  • Supported: Instant Booker Plugin
  • Supported: Suggested Times in Emails
  • Supported: Coordinate team availability on Suggested Times
  • Supported: One-click Booking
  • Supported: Dynamic Meeting Templates
  • Supported: Hours of Availability
  • Supported: Meeting Buffers
  • Supported: Minimum Meeting Notice
  • Supported: Meeting Limits
  • Supported: Reserved Meeting Times
  • Supported: Multiple & Recurring Meeting Series
  • Supported: No Show Management
  • Supported: Notifications & Reminders via Email & SMS
  • Supported: Salesforce Integration & Reporting
  • Supported: Relate Meeting to SFDC Case & Opportunity
  • Supported: Write Events to SFDC Custom Objects
  • Supported: Create and Manage Multiple Workspaces (Admin)
  • Supported: Abandoned Scheduling Follow-up
  • Supported: Meeting Preparation Details
  • Supported: Meeting Handoffs
  • Supported: Hot Handoffs
  • Supported: Round Robin Routing
  • Supported: Flexible Round Robin Rules
  • Supported: Vacation Calibration
  • Supported: Routing to Account Owner
  • Supported: Advanced Routing Rules
  • Supported: Group Meetings
  • Supported: Distribution Reporting
  • Supported: Real Time Scheduling Directly from Forms and Inside Web App
  • Supported: Real Time Scheduling Directly from Chat
  • Supported: Real Time Call Routing Directly from Forms and Inside Web App
  • Supported: Real Time Video Conferencing Directly from Forms and Inside Web App
  • Supported: Embeddable Inbound Forms
  • Supported: Form Integrations (Marketo, Pardot, Eloqua, Hubspot, and more)
  • Supported: API Access for Customization
  • Supported: Automatically create leads in Salesforce
  • Supported: Automatically qualify and route leads
  • Supported: Auto-assign leads that don't book
  • Supported: Auto-redirects for scheduled, unscheduled, and unqualified meetings
  • Supported: Notify reps in Slack
  • Supported: Inbound Conversion Funnel Reporting
  • Supported: Create teamwide booking links
  • Supported: Manage & Schedule Group Events
  • Supported: Easily Re-Schedule or Re-Assign Meeting Owners
  • Supported: Integrated Advanced Salesforce Reporting
  • Supported: Smart Email Signatures
  • Supported: Custom Personal Pages

Chili Piper Videos

About Chili Piper's scheduling solutions
Neil Rongstand, VP of Growth at ChowNow, knew that his team needed a better method for following up with inbound leads and getting meetings on sales reps’ calendars. Before Chili Piper, the average speed to lead for an inbound meeting request was about a week. In many cases re...
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The team at Apollo had little faith in their ability to convert inbound leads. About 40% of Apollo’s inbound demo requests were not converting to a booked meeting. They knew they needed to fix their leaky inbound funnel before investing any further in digital acquisition. Kri...
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Chloe Jillings, Manager of Customer Success at PatientPop, knew that her team’s process of assigning new accounts was broken. Managers were having to dig through Salesforce reports and manually assign accounts to CSMs while ensuring the workload was evenly distributed. This ca...
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With 60-70% of their inbound demo requests never making it to a booked meeting, Bryan Schuler, ABM and Marketing Operations Manager at SaaSOptics knew that a change was needed. Their inbound scheduling process required SDRs going back-and-forth with the prospect to qualify and...
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We asked some of our customers how long it took to started seeing value from Chili Piper, what their onboarding experience was like, and more.

Chili Piper Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, Canada, France, Germany, United Kingdom, Australia, and more
Supported LanguagesEnglish

Frequently Asked Questions

Calendly, OnceHub, and YouCanBook.Me are common alternatives for Chili Piper.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Chili Piper are from Mid-sized Companies (51-1,000 employees).

Chili Piper Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(80)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have reported that the tool streamlines the appointment scheduling process, making it easy to book consultations with prospective customers and ensuring all necessary parties receive the invitation. By automating administrative steps involved in appointment scheduling, Chili Piper saves time for sales teams and offers flexible scheduling options. The software integrates seamlessly with platforms like Salesforce and Google Calendar, providing full calendar visibility and enabling users to sync events between individual calendars and Salesforce.

Additionally, Chili Piper is widely used to optimize the handoff of leads from BDRs to AEs, improving efficiency in the sales process. With visibility into AE calendars, meetings are automatically routed to the correct AE, ensuring smooth transitions and minimizing delays. This has been especially beneficial for inside sales teams booking meetings on behalf of outside sales teams. Furthermore, Chili Piper's integration with Zoom allows for convenient inclusion of meeting details in calendar invitations, enhancing the experience for both representatives and prospects. Overall, Chili Piper is a user-friendly tool that reduces no-show rates, improves consistency in invites and messaging, and eases administrative burdens, ultimately enhancing productivity and effectiveness across departments.

Users highly recommend Chili for scheduling, citing the following recommendations:

Utilize Chili's customizable features and ease of use. Users appreciate the ease of use and customization options available in Chili. They mention the ability to set up different meeting types and find it a great tool for instant booking and reducing the workload of the sales team. They also recommend experimenting with all the features and not being afraid to configure Chili for scale at the beginning.

Leverage Chili for streamlining scheduling processes. Users recommend Chili for both inbound and outbound processes, as well as appointment scheduling with robust capabilities. They find it effective in converting website traffic into meetings, increasing conversion rates with clients, and leveling up inbound sales teams. It is particularly recommended for B2B SaaS companies and teams with more than 100 members.

Seek support from the Chili team. Users advise reaching out to the Chili team for onboarding sessions, assistance during the discovery phase, and accessing their fantastic support team. They also suggest searching through support articles and using live support for any issues. Some users recommend having someone dedicated to setting up and testing Chili, while others highlight the importance of working closely with an admin for a clean and quick experience.

Overall, users highly recommend Chili as a long-term solution that can simplify and streamline the booking process, increase productivity, and improve time management for businesses.

Attribute Ratings

Reviews

(1-25 of 31)
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Cody Allen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Creates links for our clients to schedule a meeting
  • Integrates good with my Outlook calendar
  • User experience is clear because I have never had a client say they could not figure Chili Piper out.
  • When Chili Piper goes down it can be stressful.
  • Creating a new meeting type is a bit complicated.
  • Blocking out time on the calendar is a little confusing at first.
Haleigh Doherty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Form concierge booking
  • Personalized meeting pages
  • CRM integration
  • The ux interface could be easier to navigate for admins
  • The set up or meeting types could be more intuitive, as an admin I have had to help our reps set this up a lot as they have gotten confused
  • Chili Piper can have certain words they use like booker assignee which could be better defined in the onboarding process for reps
Daniel McHugh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Quickly route sales leads
  • Immediately schedule meetings with sales
  • Faster handoff from SDR to sales team
  • Having only used it for a year there aren't any gaps I can see at this point
  • It did take us a while to implement and get it integrated but that could have been our procurement department more than anything on the Chili Piper end
May 21, 2021

SDR appreciated

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Set meetings with multiple people
  • Addresses meeting attendees in different time zones
  • Ability to schedule from email and outreach
  • Clear visibility into schedule to prevent double booking
  • Integration with Salesforce
  • Integration with outreach
  • Frequently need to turn extension on/off as disappears from gmail
  • Sometimes slow to load
  • Would like to be able to send update to one attendee without going to everyone
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Book Round Robin meetings (huge headache manually, which I've done at another non chili piper company)
  • Integrate with Salesforce for easy booking
  • Allow sending of time suggestions without blocking that calendar time
  • Send booking link to prospects
  • Chili Piper nails it when it comes to scheduling and salesforce integration - more features will be great to have like time suggestions based on email opens or something, but it's hard to say exactly what the new features will be.
  • Honestly it's hard to think of others
Kevin Rogers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Expedites the process of booking important sales meetings
  • Automates the demo request process. Our prospects can book meetings directly on our calendars at the time of the demo request.
  • For my use of Chili Piper, I can't think of anything specific I would want to improve.
Score 10 out of 10
Vetted Review
Verified User
  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
  • Faster load times, but we can’t complain too much!
  • It's an awesome tool, but at the end of the day, it's still just a calendar tool. I'm looking forward to their innovations and disrupting the market
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
Jonathan Jerozal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Chili Piper integrates so well with Salesforce, Gmail, Google Calendar, and other programs I use at work. The Gmail extension makes everything so easy to schedule and eliminate conflicts
  • Saves time during the day that can be better spent doing more meaningful work
  • Event reminders for when a prospect hasn't accepted an invite or for a meeting that was scheduled a way out
  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
Score 10 out of 10
Vetted Review
Verified User
  • The Google Calendar integration is seamless, a unique zoom link is also automatically created when a meeting is booked on my calendar.
  • The booking link is simple for my prospects and customers to find time on my calendar.
  • The chrome plug in is useful to use no matter what tab or page im sitting on.
  • I don't have a ton of complaints at this time. It's works just fine for me in the AE position.
May 21, 2021

Chili Piper Review

Score 8 out of 10
Vetted Review
Verified User
  • Meetings booked efficiently
  • Meetings scheduled with ease
  • Access to calendars so no road blocks
  • Small bug fixes
  • The need to refresh
Sasha Galkova | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • If the meeting is rescheduled Event date/time in Salesforce is being updated automatically + we can track how many times it was rescheduled.
  • Offer availability is currently only available in Gmail, need this functionality in Salesforce&SalesLoft.
  • With Concierge functionality need the ability to choose an option to create a lead even if email exists in a system.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Helps interoffice scheduling, by providing an universal calendaring system.
  • Helps customers schedule demonstrations with sales.
  • Streamlines the various calendars we used to use.
  • I haven't found a easy way yet to reschedule events.
  • Occasional issues syncing with gmail.
  • No show process could be improved.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It writes backs directly to Salesforce so that we are able to track everything.
  • Creating custom appointments is very easy.
  • Super simple setting up new users and implementing them into the team.
  • With the customization being are a really nice feature, we do wish it was easier to add fields and not have required fields.
  • Sometimes we see that the calendar syncing is not always accurate.
  • I would wish it would allow me to set up more customizable time slots where only certain things can be scheduled.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Easy of use to access our sales reps calendars for prospects
  • Round-robin functionality to distribute lead flow for our sales team
  • Integrates with Salesforce.com to log activities that happen through Chili Piper
  • It was a difficult software to implement
  • There is logic required for the lead distribution to work as we had a lot of account mix-ups between sales reps
  • There is no custom branding to match your brand.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integration between Gmail and Salesforce
  • Ability to automate and customize different meeting types and allow online bookings directly.
  • Advanced Logic based on Salesforce fields
  • Can't think of much.
  • They are continually improving their offering and we've seen great leaps over the past 2 years.
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