TrustRadius Insights
Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have …
Starting at $15 per month per user
View PricingOverview
What is Chili Piper?
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.The vendor states Companies like Twilio, Forrester, Spotify, and Gong use…
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Pricing
Instant Booker
$15
Cloud
per month per user
Handoff
$25
Cloud
per month per user
Concierge Inbound Scheduling
$30
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.chilipiper.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chili Piper?
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.
The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings.
Chili Piper is more than just a booking link solution. For revenue teams that struggle with complex lead routing and slow inbound response times, Chili Piper is a scheduling solution that handles both routing and scheduling.
Chili Piper does not stop at simple round-robin routing, but integrates with the user's CRM to instantly qualify and route leads using segmentation data like industry, vertical, and account owner.
The Chili Piper scheduler integrates with any inbound web form. After submitting a form, inbound leads can be routed to the correct sales rep and given the option to book time on their calendar instantly.
Chili Piper Features
- Supported: Personal Booking Link
- Supported: Smart Booking Links
- Supported: Custom CSS
- Supported: Instant Booker Plugin
- Supported: Suggested Times in Emails
- Supported: Coordinate team availability on Suggested Times
- Supported: One-click Booking
- Supported: Dynamic Meeting Templates
- Supported: Hours of Availability
- Supported: Meeting Buffers
- Supported: Minimum Meeting Notice
- Supported: Meeting Limits
- Supported: Reserved Meeting Times
- Supported: Multiple & Recurring Meeting Series
- Supported: No Show Management
- Supported: Notifications & Reminders via Email & SMS
- Supported: Salesforce Integration & Reporting
- Supported: Relate Meeting to SFDC Case & Opportunity
- Supported: Write Events to SFDC Custom Objects
- Supported: Create and Manage Multiple Workspaces (Admin)
- Supported: Abandoned Scheduling Follow-up
- Supported: Meeting Preparation Details
- Supported: Meeting Handoffs
- Supported: Hot Handoffs
- Supported: Round Robin Routing
- Supported: Flexible Round Robin Rules
- Supported: Vacation Calibration
- Supported: Routing to Account Owner
- Supported: Advanced Routing Rules
- Supported: Group Meetings
- Supported: Distribution Reporting
- Supported: Real Time Scheduling Directly from Forms and Inside Web App
- Supported: Real Time Scheduling Directly from Chat
- Supported: Real Time Call Routing Directly from Forms and Inside Web App
- Supported: Real Time Video Conferencing Directly from Forms and Inside Web App
- Supported: Embeddable Inbound Forms
- Supported: Form Integrations (Marketo, Pardot, Eloqua, Hubspot, and more)
- Supported: API Access for Customization
- Supported: Automatically create leads in Salesforce
- Supported: Automatically qualify and route leads
- Supported: Auto-assign leads that don't book
- Supported: Auto-redirects for scheduled, unscheduled, and unqualified meetings
- Supported: Notify reps in Slack
- Supported: Inbound Conversion Funnel Reporting
- Supported: Create teamwide booking links
- Supported: Manage & Schedule Group Events
- Supported: Easily Re-Schedule or Re-Assign Meeting Owners
- Supported: Integrated Advanced Salesforce Reporting
- Supported: Smart Email Signatures
- Supported: Custom Personal Pages
Chili Piper Videos
About Chili Piper's scheduling solutions
Neil Rongstand, VP of Growth at ChowNow, knew that his team needed a better method for following up with inbound leads and getting meetings on sales reps’ calendars. Before Chili Piper, the average speed to lead for an inbound meeting request was about a week. In many cases re...
Show More The team at Apollo had little faith in their ability to convert inbound leads. About 40% of Apollo’s inbound demo requests were not converting to a booked meeting. They knew they needed to fix their leaky inbound funnel before investing any further in digital acquisition.
Kri...
Show More Chloe Jillings, Manager of Customer Success at PatientPop, knew that her team’s process of assigning new accounts was broken. Managers were having to dig through Salesforce reports and manually assign accounts to CSMs while ensuring the workload was evenly distributed. This ca...
Show More With 60-70% of their inbound demo requests never making it to a booked meeting, Bryan Schuler, ABM and Marketing Operations Manager at SaaSOptics knew that a change was needed. Their inbound scheduling process required SDRs going back-and-forth with the prospect to qualify and...
Show More We asked some of our customers how long it took to started seeing value from Chili Piper, what their onboarding experience was like, and more.
Chili Piper Integrations
Chili Piper Competitors
Chili Piper Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, Canada, France, Germany, United Kingdom, Australia, and more |
| Supported Languages | English |
Chili Piper Downloadables
Frequently Asked Questions
Reviewers rate Support Rating highest, with a score of 8.2.
The most common users of Chili Piper are from Mid-sized Companies (51-1,000 employees).
Chili Piper Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(79)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have reported that the tool streamlines the appointment scheduling process, making it easy to book consultations with prospective customers and ensuring all necessary parties receive the invitation. By automating administrative steps involved in appointment scheduling, Chili Piper saves time for sales teams and offers flexible scheduling options. The software integrates seamlessly with platforms like Salesforce and Google Calendar, providing full calendar visibility and enabling users to sync events between individual calendars and Salesforce.
Additionally, Chili Piper is widely used to optimize the handoff of leads from BDRs to AEs, improving efficiency in the sales process. With visibility into AE calendars, meetings are automatically routed to the correct AE, ensuring smooth transitions and minimizing delays. This has been especially beneficial for inside sales teams booking meetings on behalf of outside sales teams. Furthermore, Chili Piper's integration with Zoom allows for convenient inclusion of meeting details in calendar invitations, enhancing the experience for both representatives and prospects. Overall, Chili Piper is a user-friendly tool that reduces no-show rates, improves consistency in invites and messaging, and eases administrative burdens, ultimately enhancing productivity and effectiveness across departments.
Users highly recommend Chili for scheduling, citing the following recommendations:
Utilize Chili's customizable features and ease of use. Users appreciate the ease of use and customization options available in Chili. They mention the ability to set up different meeting types and find it a great tool for instant booking and reducing the workload of the sales team. They also recommend experimenting with all the features and not being afraid to configure Chili for scale at the beginning.
Leverage Chili for streamlining scheduling processes. Users recommend Chili for both inbound and outbound processes, as well as appointment scheduling with robust capabilities. They find it effective in converting website traffic into meetings, increasing conversion rates with clients, and leveling up inbound sales teams. It is particularly recommended for B2B SaaS companies and teams with more than 100 members.
Seek support from the Chili team. Users advise reaching out to the Chili team for onboarding sessions, assistance during the discovery phase, and accessing their fantastic support team. They also suggest searching through support articles and using live support for any issues. Some users recommend having someone dedicated to setting up and testing Chili, while others highlight the importance of working closely with an admin for a clean and quick experience.
Overall, users highly recommend Chili as a long-term solution that can simplify and streamline the booking process, increase productivity, and improve time management for businesses.
Attribute Ratings
Reviews
(1-25 of 29)Companies can't remove reviews or game the system. Here's why
March 07, 2022
Red hot Chili Pipers
- Scheduling
- Instant bookings
- Integration
- SSO
- Adding multiple time slots
- Time zones
November 06, 2021
Just getting started with Chili Piper and early reviews are GREAT
- Quickly route sales leads
- Immediately schedule meetings with sales
- Faster handoff from SDR to sales team
- Having only used it for a year there aren't any gaps I can see at this point
- It did take us a while to implement and get it integrated but that could have been our procurement department more than anything on the Chili Piper end
May 24, 2021
Chili Piper, a spicy hot option for scheduling
- Ease of use
- Quick to implement
- Clean interface
- Nothing about the core functionality, just more features and functions!
Score 10 out of 10
Vetted Review
Verified User
- Easy to use
- Visibility of multiple employee calendars
- Helps with rescheduling calls that have to move
- More features to make changes to assignee of the meeting
May 21, 2021
SDR appreciated
- Set meetings with multiple people
- Addresses meeting attendees in different time zones
- Ability to schedule from email and outreach
- Clear visibility into schedule to prevent double booking
- Integration with Salesforce
- Integration with outreach
- Frequently need to turn extension on/off as disappears from gmail
- Sometimes slow to load
- Would like to be able to send update to one attendee without going to everyone
May 21, 2021
Chili Piper - Heating up our salesa!
- Book Round Robin meetings (huge headache manually, which I've done at another non chili piper company)
- Integrate with Salesforce for easy booking
- Allow sending of time suggestions without blocking that calendar time
- Send booking link to prospects
- Chili Piper nails it when it comes to scheduling and salesforce integration - more features will be great to have like time suggestions based on email opens or something, but it's hard to say exactly what the new features will be.
- Honestly it's hard to think of others
Score 10 out of 10
Vetted Review
Verified User
- Expedites the process of booking important sales meetings
- Automates the demo request process. Our prospects can book meetings directly on our calendars at the time of the demo request.
- For my use of Chili Piper, I can't think of anything specific I would want to improve.
May 21, 2021
A gamechanger for SDRs across the world
Score 10 out of 10
Vetted Review
Verified User
- Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
- Meeting Buffer functionality assures that AEs won't be booked back-to back.
- I can send the link to each of my meeting templates for different prospects
- Faster load times, but we can’t complain too much!
- It's an awesome tool, but at the end of the day, it's still just a calendar tool. I'm looking forward to their innovations and disrupting the market
- Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
May 21, 2021
Great for streamlining BDR - AE hand offs
Score 8 out of 10
Vetted Review
Verified User
- Scheduling
- Hand offs between teams
- Coordination
- Editing of calendar invites
May 21, 2021
The best scheduling tool for sales handoff
Score 10 out of 10
Vetted Review
Verified User
- Chili Piper integrates so well with Salesforce, Gmail, Google Calendar, and other programs I use at work. The Gmail extension makes everything so easy to schedule and eliminate conflicts
- Saves time during the day that can be better spent doing more meaningful work
- Event reminders for when a prospect hasn't accepted an invite or for a meeting that was scheduled a way out
- They are continually improving their offering and we've seen great leaps over the past 2 years.
- Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
- Faster load times, but we can’t complain too much!
May 21, 2021
Great tool for AE's, SDR's and RevOps!
Score 10 out of 10
Vetted Review
Verified User
- The Google Calendar integration is seamless, a unique zoom link is also automatically created when a meeting is booked on my calendar.
- The booking link is simple for my prospects and customers to find time on my calendar.
- The chrome plug in is useful to use no matter what tab or page im sitting on.
- I don't have a ton of complaints at this time. It's works just fine for me in the AE position.
May 21, 2021
Chili Piper Review
Score 8 out of 10
Vetted Review
Verified User
- Meetings booked efficiently
- Meetings scheduled with ease
- Access to calendars so no road blocks
- Small bug fixes
- The need to refresh
May 21, 2021
Chili Piper - making setting meetings spicy!
Score 10 out of 10
Vetted Review
Verified User
- Calendar visibility across those on the invite (within the same org)
- Ability to round robin a meeting to
- In email time availability
- Notifcation of new meetings set through CP link
- I can't think of anything at this team.
March 17, 2020
Chili Piper isn't so hot
- Sends calendar invites to both the person being set for and the company.
- It is hard to tell who is up on the round robin.
- It is hard to incorporate exceptions to the round robin.
- Easy to schedule.
- Easy to find people's emails by searching their name.
- Lots of meeting templates.
- Sometimes the times on the side with the lines don't match what the block says (so I look at the time block and not the side times).
February 12, 2020
Supercharge scheduling process for your Sales team
- Meeting Buffer functionality assures that AEs won't be booked back-to back.
- If the meeting is rescheduled Event date/time in Salesforce is being updated automatically + we can track how many times it was rescheduled.
- Offer availability is currently only available in Gmail, need this functionality in Salesforce&SalesLoft.
- With Concierge functionality need the ability to choose an option to create a lead even if email exists in a system.
December 09, 2019
Long Time User Of Chili Piper
- Ease of use.
- Integrates with Outlook.
- Scalable.
- Hard to tell where some things are blocked and others aren’t (update to colors caused the problem).
- Little learning curve.
December 07, 2019
Help take the stress out of scheduling.
- Helps interoffice scheduling, by providing an universal calendaring system.
- Helps customers schedule demonstrations with sales.
- Streamlines the various calendars we used to use.
- I haven't found a easy way yet to reschedule events.
- Occasional issues syncing with gmail.
- No show process could be improved.
November 05, 2019
An easy and efficient product.
- It writes backs directly to Salesforce so that we are able to track everything.
- Creating custom appointments is very easy.
- Super simple setting up new users and implementing them into the team.
- With the customization being are a really nice feature, we do wish it was easier to add fields and not have required fields.
- Sometimes we see that the calendar syncing is not always accurate.
- I would wish it would allow me to set up more customizable time slots where only certain things can be scheduled.
October 02, 2019
Chili piper is the best
- Booking
- Lead routing
- Meeting handoff
- Utm tagging
September 23, 2019
Chilipiper: Easiest technology to implement
- Book meetings
- Meeting routing
- Booking meeting rooms
- Meeting rooms integration
- Expand the API features
- Workspace management
January 15, 2019
Resistance free scheduling for your sales team
- Easy of use to access our sales reps calendars for prospects
- Round-robin functionality to distribute lead flow for our sales team
- Integrates with Salesforce.com to log activities that happen through Chili Piper
- It was a difficult software to implement
- There is logic required for the lead distribution to work as we had a lot of account mix-ups between sales reps
- There is no custom branding to match your brand.
January 11, 2019
Advanced Scheduling Software
- Integration between Gmail and Salesforce
- Ability to automate and customize different meeting types and allow online bookings directly.
- Advanced Logic based on Salesforce fields
- Can't think of much.
- They are continually improving their offering and we've seen great leaps over the past 2 years.
December 18, 2018
Chili Piper is fun and easy to use!
- Allows me to create multiple meeting templates for calendar meetings
- I can send the link to each of my meeting templates for different prospects.
- There may be a way to gather the information from the prospect so that they do not feel like they are filling out multiple forms online.
November 29, 2018
Review of Chili Piper from the guise of outside sales
- Scheduling meetings with prospects.
- Providing interactive calendar availability.
- Saving time during the day that can be better spent doing otherwise.
- Interface feedback... I have never been reached out to by Chili Piper to ask what my thoughts are or where the product could be improved.
- Resetting or cancelling an invite that was done improperly... have run into a few scenarios where a junior member of my team has not properly set up a meeting and rectifying the situation can sometimes be hard.
- Making emails seem less marketing generated... pretty cookie cutter in regards to formatting.. but this is barely a complaint and more of an observation that can probably be alleviated by our admin.