Awesome Chiropractic Software
We use ChiroTouch throughout the whole office from check-in, office visits notes, check out, and billing. It is a one-stop-shop and offers …
Starting at $159 per month
View PricingOverview
What is ChiroTouch?
ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.
Recent Reviews
Pricing
ChiroTouch
$159.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
ChiroTouch Testimonial: Review from Dr. Irwin of Kirkland, Washington
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ChiroTouch Testimonial: Review from Debra of Tampa, Florida
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ChiroTouch Testimonial: Review from Dr. Emily DeRocco of Bullock Chiropractic in Chantilly, VA
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ChiroTouch Testimonial: Review from Christine Dickinson of Kirkland, Washington
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ChiroTouch Testimonial: Review from Dr. Casey Morgan in Austin, TX
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ChiroTouch Testimonial - Margaret from Gillis Family Chiropractic, Michigan - CalJam2017
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ChiroTouch?
ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.
ChiroTouch Competitors
ChiroTouch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.
The most common users of ChiroTouch are from Small Businesses (1-50 employees).
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Reviews and Ratings
(10)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
August 16, 2019
Awesome Chiropractic Software
We use ChiroTouch throughout the whole office from check-in, office visits notes, check out, and billing. It is a one-stop-shop and offers several additional services that will integrate that we use. ex: appointment reminders, emails, scheduling
- Extensive training was offered when we switched to ChiroTouch.
- Customer service is excellent and I personally love utilizing the chat feature when I have a question or need someone to walk me through something.
- The billing feature is very easy to use and helps to maintain excellent insurance collections.
- Our doctor has a couple of areas he would like to improve in the Note section of the all-in-1 provider section for personal injury patients.
- ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
- ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
- We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
4
The front desk, Chiro assistant, office manager, and the doctor all use the ChiroTouch software.
1
I personally and the go to person if there are any issues with computers or software in the office. I then contact who I need to to help me fix any problems that arise.
- Check-in
- Appointment reminders, emails, retention
- Treatment notes
- Billing
- Insurance claims
- Appointment Reminders
- Birthday Texts
- Email or Text Blasts
- Retention
Yes
ChiroTouch replaced SmartCloud in our office. SmartCloud was bought out by ChiroTouch and they eventually phased their software out.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
I would still use ChiroTouch.
No
No
Anytime there is an issue, which is always been with one of our computers, the customer service department fixes it within minutes. They are always kind, courteous and make me feel my concern is their concern. I always get a call or an email asking me if things are better within a day or two. I particularly like the chat feature and their ability to remote connect and take care of any issue for me.
- Billing
- Check-In and Check-Out
- Appointment Reminders
April 12, 2017
Chirotouch
- It's user friendly.
- It's easier to use than other software.
- Running reports could be more detailed
- Easier way for Docs to note
It's easier to use.
May 20, 2016
Great system, once you get the hang of it
- I personally appreciated the way the system managed outstanding claims, balances and issues. This feature made it easy for front staff to remind patients about any outstanding charges/issues as they checked in, so they were able to address the issue prior to their visit.
- The customizable macros allowed for accurate and quick note taking, which improved office efficiency and allowed providers to focus on their patients, rather than their laptops.
- The text reminders improved communication between patients and the front staff, also increasing appointment show rates.
- Excellent customer service, which is a major plus when initially figuring out the system.
- There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
- The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
- The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
I have experience with other general EHR systems, such as Practice Fusion, Allscripts, and Epic, though ChiroTouch is unparalleled in its specificity to chiropractic medicine, and for that reason, I would recommend this system over the aforementioned ones to chiropractic providers. Additionally, ChrioTouch allowed a level of customizability that I have not yet seen in most other EHR systems I've worked with, which gives it yet another advantage.
February 16, 2016
Software is dated but useful. Try to get a trial version before purchase so you know what you are getting into!
- Allows for a lot of customization that can make the software work well for small and large practices
- Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
- Manages all your patient data in one place
- Uses iPad apps as well as desktop applications
- The report features don't offer nearly as many functions as I would like. I usually have to export the data out and use Microsoft Excel to create graphs and other practice analytics at year end. Also their export feature still provides highly stylized excel reports, so I still have to do a lot of work to get them to a place where I can actually use them to get meaningful data out.
- The calendar for scheduling has no option for confirmation calls. We had to find a work around to be able to know which appointments had been confirmed.
- They have lots of add on features that cost extra money per month. In our demo they did not tell us that these were paid features, they made it seem like it was all part of the regular purchase price.
- Their report features are not organized in any helpful way, and some of them are not named very clearly. I constantly have to search through them to find what I need. Also some reports that seem very basic and straightforward are not offered.
- The process for sending electronic claims is fine once you get the hang of it, but it is not very streamlined. Also during our demo they never told us that ChiroTouch does not actually send the claims, they just prepare them for a clearing house, so you still have added steps of importing the files to your clearing house. Luckily Office Ally is a free clearing house, but I know other doctors who pay extra for some clearing houses.
- The process for putting patient's insurance in the system is also not very streamlined, and can easily result in claims not being sent if not setup properly. Again, once you understand how it works in a detailed way, it is fine. But the process of training new staff is always difficult and I have to check their work for months after they start because it's so easy to do it wrong.
- Practically everything requires customization. It takes A LOT of setup to get this functioning well for your office. I think this is a pro and a con - great if you can spend the time setting it up, but not so great that some things that seem very basic require you to set up yourself.
- The SOAP note functions are only as good as you make them. The preinstalled buttons (called macros) that some with the system are pretty useless. And there are so many of them you will spend more time trying to find what you are looking for than actually doing patient notes. The system allows you to make an unlimited number of macros yourself, so if you spend time customizing this it's really great, but if you don't it's a mess. And the process for adding new macros is fine if you are tech savvy, but really complicated if you are not.
I have used ChiroTouch at three different companies. One was transitioning from Chiro8000 which is extremely out-dated and does not have nearly the capabilities of ChiroTouch. Another company was transitioning from old school paper charts and just a calendar program for scheduling. The third was transitioning from OfficeAlly, which is fairly rudimentary but super inexpensive (I think $30 a month) and actually has some functionality that ChiroTouch does not have!
I was only part of the decision making process for purchasing ChiroTouch at one of these companies, and at the time I believe I looked at every software out there. We went to the Parker seminar in Las Vegas and looked at several of them at the trade show and did other demos for companies that were not there from home. The other software company we greatly considered was Eclipse. Unfortunately this was several years ago and I don't recall the exact pros and cons. What I realize now I should have pushed for was a trial version of the software before purchase. I asked and they said no. Now after having done other software integrations in other industries, I realize this is a big red flag. If a company won't let you take the software for a test drive, you know something is not right. The demo with ChiroTouch seemed very polished, but when we got the product it was anything but. It is still a decent system and has helped tremendously in all 3 offices I have used it. However, I think there is just not a whole lot of stellar competition out there, so they don't put much time and money into their system moving with the times. Sad to say, when I looked into systems 4 years ago or so, there wasn't anything all that great out there. I hope it has changed.
I was only part of the decision making process for purchasing ChiroTouch at one of these companies, and at the time I believe I looked at every software out there. We went to the Parker seminar in Las Vegas and looked at several of them at the trade show and did other demos for companies that were not there from home. The other software company we greatly considered was Eclipse. Unfortunately this was several years ago and I don't recall the exact pros and cons. What I realize now I should have pushed for was a trial version of the software before purchase. I asked and they said no. Now after having done other software integrations in other industries, I realize this is a big red flag. If a company won't let you take the software for a test drive, you know something is not right. The demo with ChiroTouch seemed very polished, but when we got the product it was anything but. It is still a decent system and has helped tremendously in all 3 offices I have used it. However, I think there is just not a whole lot of stellar competition out there, so they don't put much time and money into their system moving with the times. Sad to say, when I looked into systems 4 years ago or so, there wasn't anything all that great out there. I hope it has changed.
3
Doctor, office manager and front desk admin.
1
Basic IT and troubleshooting skills. Anything beyond that we call an IT consultant. It has rarely been needed.
- Scheduling
- Patient file management
- SOAP notes
- Electronic medical records / electronic claims
- Financial reports
- Tracking patients who have fallen out of care and contacting for rescheduling.
- iPad app for patient to fill out documents. Currently we are still using paper forms and then scanning and saving them to ChiroTouch
- Text messages for appointment confirmations
- Implemented in-house
Yes
The software is installed and then you go through several training sessions with a ChiroTouch representative. Each step requires you to do some work and customization of the system on your end.
Change management was a major issue with the implementation
They threw in free data migration from our current system, but it only included a portion of the data as some fields could not come over into the system directly.
- The training was not very good. We didn't get the correct answers to many questions, and the rep we were assigned was late on occasion and rude.
- The implementation required a lot more customization than we expected.
- Online training
Yes
You have to have a support contract in order to get tech support past the first year. Otherwise you are on your own, and also cannot get software upgrades.
Yes
It took them a short while and then they released a software update. And then another update a few days later.
I have never received exceptional support from ChiroTouch.
- Nothing in this system is elegant to use.
- There are some very basic reports that just do not exist
- There is no system for confirming appointments unless you pay monthly for their text message service
- The whole system is not very user friendly and seems overly complicated. I have a background in software integration, so I picked it up quickly, but every time I have to train a new staff member on the system it is unnecessarily complicated and takes them a longer time to master than I would expect.
- The insurance billing process is overly complicated, and if not done properly can result in claims sitting in the system but not sent out.
Yes
They offer iPad apps that work pretty well. I used them in a previous office, but not currently. They do not have a smart phone app that I am aware of, but you can log into the website and see your schedule from anywhere, as long as you have a static IP address.
February 19, 2015
ChiroTouch!
- Billing and Insurance
- Note taking with ease
- Organization
- Storage and back up when the computers go down
- Losing information
- Usage for more than just chiropractors
We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable