Chorus.ai

Chorus.ai

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Score 8.8 out of 100
Top Rated
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Chorus.ai

Overview

Recent Reviews

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Awards

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Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus.ai?

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

MongoDB Uses Chorus to Ramp New Reps Faster and Coach Their Team to Success
02:35
Zoom Uses Chorus to Fuel Growth Through Continuous Improvement
02:44
Bill.com uses Chorus to Improve Sales Productivity
02:40
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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Chorus.ai?

Chorus is a Conversation Intelligence solution and part of ZoomInfo’s (NASDAQ: ZI) go-to-market software, data, and intelligence, boasting more than 20,000 companies worldwide as users. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights aim to provide the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. The vendor states customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. Chorus has offices in San Francisco, Tel Aviv, Boston, Toronto, and Salt Lake City.

Chorus.ai Features

  • Supported: Records, transcribes, and analyzes virtual meetings and direct dials
  • Supported: In-depth analytics on conversation trends that show you what works (or doesn't)
  • Supported: Coach reps using Coaching Initiatives tied to custom scorecards, self-coaching metrics, and manager recommendations
  • Supported: Leverage features like AI-curated playlists, commenting, sharing to improve learning and collaboration on deals
  • Supported: Review deals and forecast based on conversation trends and risks surfaced from call content
  • Supported: Get the mobile app to keep things moving on the go

Chorus.ai Screenshots

Screenshot of Talk Track Analytics - Compare top reps with others or closed-won deals with closed-lost dealsScreenshot of Score a call and leave personalized comments for coaching repsScreenshot of Gain deep insights into call activity, conversation or sales skills, market intelligence and more.Screenshot of Your call recording view contains actionable conversation metrics and deal context for better meeting prep and call follow-ups.Screenshot of We make sharing calls (or call snippets) a snap.Screenshot of Deal Hub provides unparalleled visibility int your deals.

Chorus.ai Videos

Learn how MongoDB has cut ramp time by as much as 50% and accelerated deal cycles using Chorus.
Zoom uses Chorus to onboard new reps and coach the entire team as they scale their business.
Learn how Bill.com accelerated their onboarding process for reps (including remote hires), uncovered insights that drove better performance from all team members, and created greater cross-functional alignment. To learn more about Chorus.ai, visit: https://www.chorus.ai

Chorus.ai Downloadables

Chorus.ai Integrations

Chorus.ai Competitors

Chorus.ai Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Frequently Asked Questions

Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.

Gong, Salesloft, and ExecVision are common alternatives for Chorus.ai.

Reviewers rate Usability highest, with a score of 9.

The most common users of Chorus.ai are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-25 of 82)
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Thiago Ló | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage. As mentioned before, I have the ability to watch as many times as I want a meeting and review everything that was said by my customers, being able to build better presentations and proposals to them.
Kasey Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have used Chorus.ai at two different companies now. The use of scorecards has been something new and exciting for me to use. I like the ability to see how each call stacks up and knowing if it is a potential fit to keep moving the ball down the field.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for analytics surrounding sales skills and communication. The coaching tool is valuable as it gives each user insight into their specific performance metrics as well as the team as a whole. Overall we are very satisfied with Chorus.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I don't personally use these since I am an Account Manager, but I could easily see our team sharing Chorus.ai recordings that have to upsell conversations in them. We have also shared with the sales team Chorus.ai recordings so they can understand a customer's onboarding journey better and their goals.
Bonnie Stevenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I currently use the coaching feature for my client calls to see where there are areas for improvement. One area I am working on improving is reducing the number of filler words that I use. I love the ability to return to a call recording and jump around to different parts of the call based on the snippets of words that Chorus.ai shows me!
Score 10 out of 10
Vetted Review
Verified User
Review Source
Chorus.ai definitely helps us improve our processes by allowing us to review previous calls and demos. It also allows us to use previous recordings a training for other personnel in our organization. The knowledge share that it provides really helps us quickly grow our organization. It has been a key tool in our sales team.
Zach Myers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The playlists have had a positive influence on my team as we are able to collaborate better as a whole when we listen to calls as a group. With a list of calls and being able to group them by subject, "security calls" or "System admin calls" makes it very easy and efficient to navigate and run our meetings Also it makes all of our pitches better because we are able to go and listen back to that playlist of calls and improve what we say on the phone because we hear what successful people are saying and what people say that doesn't work out.
Logan Lyles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Deal notifications, tracking certain keywords & playlists are really helpful in documenting certain elements of your sales process--finding coachable moments & optimizing around the great examples from your team. We've used playlists quite a bit across both sales & customer experience teams to organize all of the important data that we capture with Chorus.
January 27, 2022

Chorus review

Ashleigh Provance | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Playlists- the ability to onboard by reviewing certain calls that cover a topic ie. discovery— useful when I was ramping up to see how calls were executed the scorecards can be a little harsh in terms of the metrics but overall great high-level view to understanding gaps that need to be addressed
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the basic functionalities of Chorus.ai such as call recording, playbacks, understanding holistically what's going on. One of the best features has been playlists in that we are able to categories and bucket various videos into different categories and be able to allow new hires and new customers for that matter to leverage past history of customer interactions.
Cory Velasco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Scorecards are being used in our organization. The recordings can also be easily shared with everyone within the organization so they can learn the best practices and apply them to their meetings. This is a great way to collaborate with colleagues. Everyone has access to the recordings, and this can be played anytime.
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