Advanced Features
I have not been exposed to this use case since I am not from Sales department.
Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Learn from top reviewers
Example of leveraging AI to daily work resulting in productivity gains
Rating: 10 out of 10
October 1, 2024For all meetings we host in our company, there is an option to enable Chorus in the background which does a terrific job in summarising the whole meeting. When enabled, the me...
Verified user
Program Manager
2 years of experienceCan't do my job without Chorus by ZoomInfo - SaaS Sales
Rating: 10 out of 10
October 1, 2024Our entire sales and client services team now uses Chorus by ZoomInfo. Every meeting we have with outside entities (customers, prospects, vendors, etc) is captured by Chorus. ...
Highest-quality meeting summaries and automated transcriptions
Rating: 8 out of 10
October 1, 2024Our agency uses Chorus by ZoomInfo for automated call recordings and transcripts. We are a content marketing agency, so we hold frequent client meetings, and we frequently nee...
Beth Carter
C-Level Executive - Corporate
Chief Strategist
Clariant Creative Agency
1 year of experienceI love Chorus by ZoomInfo!
Rating: 9 out of 10
October 1, 2024I think Chorus by ZoomInfo really does a good job of summarizing meetings and recording them, so if there are things that are said that you don't catch while taking notes, it'...
Verified user
Representative
2 years of experience360 degrees solution for sales funnel
Rating: 8 out of 10
September 27, 2024We use Chorus for Call Recording and Analysis, and also for Deal Intelligence.
All integrated with our Salesforce crm system
Yigal Rabi
Administrator - Information Technology
Business applications manager
Gloat
2 years of experienceVerified on LinkedIn
Loaded Sales Team tool to get overview of the sales team
Rating: 6 out of 10
September 27, 2024Chorus really gives you much deeper insights to everything going. I am a seller so it gives management a very good over view with everything I am (or not doing) from activity ...
Verified user
Director
1 year of experienceGreat for Sales Calls and Demos.
Rating: 10 out of 10
August 30, 2024We use it to record our sales calls and demos with our customers. It is connected to our Zoom instance so that whenever a call starts, it joins as well. It also takes notes an...
Verified user
Contributor
5 years of experienceUseful tool that's pretty user-friendly after initial onboarding.
Rating: 10 out of 10
August 28, 2024Our company primarily utilized Chorus by ZoomInfo as a tool during client meetings, prospective client meetings, and team meetings. This helped keep us on track, identify assi...
Verified user
Manager
2 years of experienceChorus by ZoomInfo Review
Rating: 9 out of 10
July 9, 2024I used Chorus by ZoomInfo daily, on every sales call I take, so it takes notes for me and saves me time when I have to pass on the information collected during the call to the...
An invaluable tool for any sales team
Rating: 9 out of 10
April 29, 2024[...] uses Chorus by ZoomInfo in meetings that we have with people outside of our company. It is used as a note taker to capture key points discussed as well as next step acti...
Philip Wildstein
Account Manager - Sales
Director, SAP Business Development
Mygo Consulting
3 years of experienceChorus by ZoomInfo - The software that just keeps on giving
Rating: 9 out of 10
April 22, 2024We use Chorus by ZoomInfo for 2 major needs, which is finding contacts within an organization to build business and pipeline and reviewing our business calls. With these two p...
Jonathan Hernandez
Account Manager - Sales
Commercial Account Executive
Procore Technologies
6 years of experienceChorus by ZoomInfo and its wonderful insights
Rating: 10 out of 10
April 19, 2024Chorus by ZoomInfo is used in my organisation as a note taker who joins prospect meetings. I find it super useful as often when engaged in conversation it is hard to make note...
Chorus by ZoomInfo 10 Point Meeting Summary is great
Rating: 6 out of 10
April 15, 2024Chorus by Zoominfo gives a 10-point breakdown of every conversation that is easy for the sales team to review! The AI email breakdown after calls is my favorite feature. I cop...
Great for subject matter experts
Rating: 10 out of 10
October 5, 2023As the manager of curation, I review calls with customers from our sales, partnerships, and customer success teams in order to gain customer and industry insights for product ...
Verified user
Manager
1 year of experience
Log in with LinkedIn to see content from your network
How Chorus by ZoomInfo Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
2 videos
Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
Pricing
N/A
Unavailable
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
61 people also want pricing
Alternatives Pricing
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time
Chorus by ZoomInfo Integrations
- Zoom Workplace
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Anywhere |
| Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Reviewers rate Call Recording Playback and Call Summarization highest, with a score of 9.6.
The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(429)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Automatic Call Joining and Recording: Many users have found the feature highly beneficial, eliminating manual effort. They appreciate the seamless process of joining calls without delays, ensuring efficient communication flow. The quick upload speeds for recordings also contribute to a smooth user experience.
AI Transcription Accuracy: Customers praise the precision in capturing conversations, facilitating easy searches for specific phrases or keywords. Several reviewers note the superior transcription quality compared to other solutions, highlighting its role in boosting productivity during call analysis and review processes.
Coaching Capabilities and Insights: Users value the coaching suggestions and identification of areas for improvement for personal development. The analytics and actionable data provided are considered crucial by many for enhancing sales performance, enabling informed decision-making based on comprehensive insights into call dynamics.
Misattributed Statements: Users have expressed frustration over misattributed statements in calls, which has led to confusion during discussions and potentially inaccurate records of conversations, affecting the reliability of stored information and overall communication within teams or meetings.
Cumbersome Call Removal Process: Some users have encountered a cumbersome process when trying to remove Chorus from a call, causing delays, interruptions, and impacting the flow of communication within teams or meetings where efficiency is crucial.
Missed Recordings Impacting Review: There are reports of missed recordings significantly impacting the review of important discussions, potentially resulting in incomplete insights or analysis that could influence decision-making processes negatively and hinder effective knowledge sharing.
Reviews
(1-25 of 203)Companies can't remove reviews or game the system. Here's why
Example of leveraging AI to daily work resulting in productivity gains
Rating: 10 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
2 years of experience
I am not privy to this information but I am happy with the job Chorus does currently.
Can't do my job without Chorus by ZoomInfo - SaaS Sales
Rating: 10 out of 10
October 01, 2024
TR
Vetted Review
Verified User
3 years of experience
I certainly didn't expect us to cut staff by 30% because of Chorus. It's there to take notes for our people so we don't have to have backups on calls.
I love Chorus by ZoomInfo!
Rating: 9 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
2 years of experience
The AI summarization and next steps are huge for us!
360 degrees solution for sales funnel
Rating: 8 out of 10
September 27, 2024
YR
Vetted Review
Verified User
2 years of experience
The Call Recording and Analysis made the biggest impact of all features, it allows us to improve the quality of interaction with leads and ultimately increases the leads conversion rate
Great for Sales Calls and Demos.
Rating: 10 out of 10
August 30, 2024
Verified User
Vetted Review
Verified User
5 years of experience
I don't think we've used it in any special or innovative way. We just use the technology to record our calls, and it provides breakdowns and analytics afterward—nothing too crazy. We could probably be using the rest of the capabilities more effectively.
Useful tool that's pretty user-friendly after initial onboarding.
Rating: 10 out of 10
August 28, 2024
Verified User
Vetted Review
Verified User
2 years of experience
I'm not sure how unexpected or innovative our use of Chorus by ZoomInfo was or has been, but I appreciate how we utilized it to make various roles easier. For instance, our organization has been growing steadily, and new positions are being created regularly, which often means we don't yet have training materials. Utilizing Chorus by ZoomInfo to track the conversations about the role and the calls made by the new employee, we have been able to pivot and use the transcripts as foundational tools for developing manuals and protocols for the new positions.
Chorus by ZoomInfo Review
Rating: 9 out of 10
July 09, 2024
PS
Vetted Review
Verified User
3 years of experience
I am not exactly sure. I think it is pretty typical to use it in coordination with Zoom, with Slack and with Google Calendar. The Slack integration particularly makes sense as we would receive the recap of each call right after the call has been made.
An invaluable tool for any sales team
Rating: 9 out of 10
April 29, 2024
PW
Vetted Review
Verified User
3 years of experience
Our VP of Sales recently asked our sales team to prepare a Power Point presentation on one of the SAP solutions that [...] provides. We each chose different services and formatted our slide decks differently. At the end of each presentation the team provided each of us with feedback as to what they liked about our presentation and what they felt we could improve upon. We decided at the start of the call to use Chorus by ZoomInfo to record it so that we could go back at anytime to review everything.
Chorus by ZoomInfo - The software that just keeps on giving
Rating: 9 out of 10
April 22, 2024
JH
Vetted Review
Verified User
6 years of experience
Most ways have been to provide snippets to sellers by someone who is reviewing the calls at the end of the week. It provides us with a view on how others are handling their deals and maybe some lines we can use in our own. Major win for the org as a whole.
Chorus by ZoomInfo and its wonderful insights
Rating: 10 out of 10
April 19, 2024
LD
Vetted Review
Verified User
2 years of experience
Chorus by ZoomInfo is used within my organisation by the Account Development Representative team, there have been a huge number of positive impacts but I'll say one that I like the most is the capabilities to monitor the number of filler words we use per minute, we can then monitor this over time and aim to improve.
Chorus by ZoomInfo 10 Point Meeting Summary is great
Rating: 6 out of 10
April 15, 2024
ML
Vetted Review
Verified User
2 years of experience
The AI 10 point breakdown summarizing my sometimes too long too detailed notes.
Great for subject matter experts
Rating: 10 out of 10
October 05, 2023
Verified User
Vetted Review
Verified User
1 year of experience
We have used chorus to transmit industry insights to our department of subject matter experts
Works well, and is improving
Rating: 7 out of 10
September 11, 2023
AL
Vetted Review
Verified User
2 years of experience
We have mostly used Chorus as we expected to do so. What we have appreciated the most were the analytic and keywords and phrases features. If there are better more innovative ways to use the platform, we would be open to discovering those and attempt to add them to our repertoire.
Solid for Call Coaching & Product Feedback solution
Rating: 9 out of 10
September 11, 2023
Verified User
Vetted Review
Verified User
3 years of experience
We purchased it mainly for sales call reviews, coaching and better forecasting...but think the product feedback to the product team has been a real positive impact as well.
Why wouldn't you use Chorus??
Rating: 10 out of 10
August 10, 2023
Verified User
Vetted Review
Verified User
2 years of experience
the Chorus AI for follow up notes!
AMAZING and so easy. What a time saver
AMAZING and so easy. What a time saver
A sales tool to help improve employee conversations
Rating: 9 out of 10
July 31, 2023
JP
Vetted Review
Verified User
2 years of experience
The team has utilized the clip feature heavily to allow us to share impactful sales moments between other reps as well as clip vital portions of demonstrations to share with prospects. This feature has allowed us to highlight positive sales skills and encourage the reps to continue said skills.
Thank you for Chorus
Rating: 9 out of 10
July 27, 2023
BD
Vetted Review
Verified User
1 year of experience
We have used Chorus to train our new people. this lessens the burden on management and directors of having to personally sit and train each and every new hire.
Our Account Executives can go back and listen to the development teams calls to gage the customers interest based on inflection and what is said.
Our Account Executives can go back and listen to the development teams calls to gage the customers interest based on inflection and what is said.
Chorus by Zoom is accurate and saves time
Rating: 9 out of 10
July 25, 2023
LM
Vetted Review
Verified User
2 years of experience
The AI works well
Good basic tool for meeting capture.
Rating: 6 out of 10
May 08, 2023
Verified User
Vetted Review
Verified User
2 years of experience
We have been able to provide greater visibility into customer interactions to our leadership team.
Chorus: Must have for a growing sales team
Rating: 9 out of 10
May 04, 2023
Verified User
Vetted Review
Verified User
1 year of experience
We use chorus recordings in weekly call listening sessions where the entire team listens to a call and discusses different ways how customer objections could have been handled better. The learnings are then shared with the team and also made battlecards out of
Great Recording Device and Note Taker
Rating: 10 out of 10
May 04, 2023
Verified User
Vetted Review
Verified User
2 years of experience
We are graded on our calls. If you are scored higher you will receive commission and ultimately a raise for those scores.
Great tool!
Rating: 9 out of 10
January 30, 2023
Verified User
Vetted Review
Verified User
We have used Chorus.ai to share snippets of client praise for members on our team. It's a great way for us to show team recognition internally and call out colleagues who have done a great job on various projects. It's great to be able to hear client feedback directly from the client through the Chorus.ai recordings.
Chorus.ai is Awesome!
Rating: 10 out of 10
December 02, 2022
Verified User
Vetted Review
Verified User
2 years of experience
I don't have anything unexpected because I am in the sales department. It has worked out just fine for what I do.
Focus on the conversation at hand - not on taking notes
Rating: 8 out of 10
November 27, 2022
Verified User
Vetted Review
Verified User
1 year of experience
An unexpected benefit of using Chorus.ai has been having the ability to share call recordings with our prospects & customers, not just internally. Our meetings cover a lot of information - having the ability to share our presentations with prospects who can then share them with their leaders & stakeholders is a game changer. We no longer need to be live & in front of decision-makers - we can get in the door with lower-level champions & then they can share up the chain to reach a decision faster.
Poor speech-to-text, cluttered content, difficult to search
Rating: 1 out of 10
November 03, 2022
Verified User
Vetted Review
Verified User
I like that all calls are stored in one place