Chorus by ZoomInfo

The AI 10 point breakdown summarizing my sometimes too long too detailed notes.

We have used chorus to transmit industry insights to our department of subject matter experts

We have mostly used Chorus as we expected to do so. What we have appreciated the most were the analytic and keywords and phrases features. If there are better more innovative ways to use the platform, we would be open to discovering those and attempt to add them to our repertoire.

We purchased it mainly for sales call reviews, coaching and better forecasting...but think the product feedback to the product team has been a real positive impact as well.

the Chorus AI for follow up notes!
AMAZING and so easy. What a time saver

The team has utilized the clip feature heavily to allow us to share impactful sales moments between other reps as well as clip vital portions of demonstrations to share with prospects. This feature has allowed us to highlight positive sales skills and encourage the reps to continue said skills.

We have used Chorus to train our new people. this lessens the burden on management and directors of having to personally sit and train each and every new hire.
Our Account Executives can go back and listen to the development teams calls to gage the customers interest based on inflection and what is said.

The AI works well

We have been able to provide greater visibility into customer interactions to our leadership team.

We use chorus recordings in weekly call listening sessions where the entire team listens to a call and discusses different ways how customer objections could have been handled better. The learnings are then shared with the team and also made battlecards out of

We are graded on our calls. If you are scored higher you will receive commission and ultimately a raise for those scores.

We have used Chorus.ai to share snippets of client praise for members on our team. It's a great way for us to show team recognition internally and call out colleagues who have done a great job on various projects. It's great to be able to hear client feedback directly from the client through the Chorus.ai recordings.

I don't have anything unexpected because I am in the sales department. It has worked out just fine for what I do.

An unexpected benefit of using Chorus.ai has been having the ability to share call recordings with our prospects & customers, not just internally. Our meetings cover a lot of information - having the ability to share our presentations with prospects who can then share them with their leaders & stakeholders is a game changer. We no longer need to be live & in front of decision-makers - we can get in the door with lower-level champions & then they can share up the chain to reach a decision faster.

I like that all calls are stored in one place

The use for training purposes is quite new in here, and it's seems to be working pretty well. That is saving time and resources from us, which is very important, considering that we are a StartUp with limited people. It also has a great impact if considering we are a global company, with people working remotely from everywhere, and with Chorus, our managers have the ability to see how we are performing as salespersons, and provide acurate feedbacks.

A lot of product issues were highlighted which sped up the time to change on the engineering side. Has increased our innovation speed. Cut down on onboarding time!

We have a weekly team meeting. We have been taking a call from each rep and going over that call. It is great to get positive feedback and hear what you could have done better or why didn't you ask this question to dive deeper into the prospect's pain point. Just a great way to continue to improve and get better.

Using the metrics for our team meetings and to report progress on goals.

Sharing with new hires to understand clients and processes. Sharing with products to understand issues or product requests. Sharing with Management for them to understand some irate customers. I have used it for training with my manager too.

We have a weekly meeting where everyone on the team shares a snippet from that week that they think would be valuable for other team members to hear about. Chorus.ai has increased collaboration amongst our team. It is also great for new hires, who can watch some client calls before taking the leap of making their own call.

We used it as expected so I am not sure we have anything to add here. It provides the features and functionality that were presented to us and it is something we use every day.

Training. Makes training and sharing snippets of calls to share with other reps very easy.

NO unexpected results.

An unexpected benefit from my perspective is the option to use previously recorded calls for reference and onboarding. While I was on leave, my team used my calls for trainings.